Category: Marketing

  • So What? What’s New with NotebookLM

    Summary In today's episode, we break down the latest features of Google's Notebook LM and share practical use cases for marketers, analysts, and content creators. Here's what this means for you. You'll see how this source-restricted AI tool dramatically reduces hallucinations and makes qualitative analysis of customer feedback, interviews, and large document sets far more…

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  • You Ask, I Answer: How Much Traffic for Reliable Insights?

    Summary In today's episode, I explain how to determine necessary website traffic levels for meaningful data analysis. Here's what this means for you. You can avoid wasting resources on ineffective tests by working with your current audience's actual behavior. You'll also learn these concepts: how the type of insight dictates traffic needs, how to use…

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  • Mastering Generative AI: How One Workshop Transformed B2B Marketing in London

    Today’s was a special day for me and for the Trust Insights team. After literally years of discussion and ideation, today is our first event, the Generative AI for B2B Marketers workshop in London. We sold out weeks ago – 25 people for a full day workshop to teach AI. Why here and now? The…

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  • Unlocking AI’s Potential: How Vocabulary Becomes Your Greatest Tool

    What blocks AI progress? Over the last two days at the Marketing AI Conference (MAICON), I’ve had the pleasure of sitting down with colleagues and peers to hear how they’re using AI. The most common blocker to AI progress at an individual level? Vocabulary. AI – generative AI, and large language models in particular –…

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  • Mastering Horizontal and Vertical Thinking: The AI Competence Your Business Needs

    Are you thinking horizontally AND vertically? One of the most useful meta skills in the age of AI is to know how to think horizontally AND vertically, especially as agents become the norm for how we use AI. Here’s what I mean. When we’re developing AI use cases, when we’re implementing AI, we have to…

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  • How AI Automation Is Reshaping Content Pricing and Market Realities

    All automation sets the price for a commodity. In a recent discussion about whether or not AI-driven content will consume content marketing with Joe Pulizzi, Brian Piper, and others, I pointed out one thing: all automation sets the price for a commodity, what the market is willing to pay. Let’s look back to agriculture. Automation…

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  • You Ask, I Answer: How to Measure PR Beyond AVEs

    Summary In today's episode, I explain why ad value equivalence serves as a flawed measurement and how you can transition to more effective strategies. Here's what this means for you. You will learn to capture high-quality first-party data that proves your actual marketing impact through behavioral change. You'll also learn these concepts: why ad value…

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  • Boost Event Engagement: Why Your Conference Agenda Should Be in Markdown

    This is for the event planners out there. If you’re not already providing your conference agenda in Markdown format, you’re missing a golden opportunity to help people get the most out of your event or even to decide whether or not to attend your event. Here’s why: a single Markdown file is something an attendee,…

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  • AI Won’t Show Your Business If You Hide Your Pricing—Here’s Why

    This is a gentle reminder to everyone who has a commercial website without pricing on it. When someone asks ChatGPT/Gemini/AI the following: “Hey ChatGPT, I’m looking to hire a new PR agency. I’m specifically looking to get in with influencers, Substacks, and local press/trade press. Of these, Substacks are my highest priority so the agency…

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  • So What? Data Horror Stories!

    Summary In today's episode, I walk through eight real-world data horror stories from marketers and map each one to the Six C's Data Quality Framework (clean, complete, comprehensive, calculable, chosen, and credible). Here's what this means for you. You walk away with a horror-story-tested approach to spotting data quality failures plus a workflow that audits…

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