Category: Leadership

  • How a Manager’s Preference for AI Distorts Headcount Decisions

    I’m an objectively poor manager. It’s not my skill set. I don’t have a ton of patience with people. I get frustrated easily when people don’t follow instructions. As a GenXer and the son of an Army captain, I grew up in a culture where management followed a strict command and control structure. So I…

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  • You Ask, I Answer: Compensating Employees Who Use AI Efficiently?

    Summary In today's episode, I tackle how to handle compensation and performance reviews for employees who use AI to finish work in a fraction of the time. Here's what this means for you. You'll discover that the answer hinges entirely on having clear KPIs, because you cannot reward or adjust anyone you haven't defined a…

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  • You Ask, I Answer: How to Shift Creative Teams to AI Curation?

    Summary In today's episode, I tackle how a manager can shift a creative team's mindset from crafting original work to reviewing and refining AI-generated outputs. Here's what this means for you. You gain a practical framework for easing the psychological strain that AI introduces onto creative teams. You'll also learn these concepts: why empathy and…

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  • You Ask, I Answer: Preventing AI as a Thinking Crutch?

    Summary In today's episode, I explore how to prevent junior employees from using AI as a crutch and losing their foundational critical thinking skills. Here's what this means for you. You learn that AI misuse in the workplace usually stems from culture and leadership messaging rather than from the technology itself. You'll also learn these…

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  • The AI Advantage Is Dead: What Builds a Real Competitive Moat Today?

    “when everyone’s super… no one will be!” – Syndrome, the Incredibles When everyone has access to state of the art models, your AI is no longer any kind of advantage, and depending on you or your team’s level of skill, might even be a disadvantage. So, if AI isn’t an advantage any more, then what…

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  • You Ask, I Answer: AI as Critical Thinking Crutch?

    Summary In today's episode, I unpack why junior employees lean on AI as a crutch and how leaders can stop that pattern from eroding their critical thinking skills. Here's what this means for you. You'll discover that the root causes usually sit in stressful, psychologically unsafe workplaces rather than in individual laziness. You'll also learn…

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  • The AI Hiring Crisis: Why Human Referrals Are Your Only Way In

    Late Friday afternoon thoughts. AI has made recruiting nearly impossible. From a hiring manager’s perspective, every candidate looks identical now, all polished beyond recognition by AI. Every CV reads the same – a stellar candidate on paper. Interviews online are equally impossible with candidates reading aloud what AI tells them to. From a candidate’s perspective,…

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  • The Real ROI of AI in Education: Turning Mediocre Students Into Top Performers

    Results oriented. Outcome driven. Proven track record. Do these phrases sound familiar? They should. They top the LinkedIn bios and CVs of millions of people. They’re what we say to communicate our value. They’re how we justify a hiring decision. They’re part and parcel of business culture. Do you believe in them? Take a look…

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  • Stop AI Slop: 21 Generative AI Use Cases for Marketers

    Are you tired of AI generating slop? I’m certainly tired of getting it, and content creation is arguably one of the least interesting use cases of AI today. In the new Trust Insights book 21 Use Cases of Generative AI For Marketers, derived from workshops I’ve delivered in the last 9 months, you’ll learn 21…

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  • How to Use Cloudflare’s New AI Bot Controls to Protect Your Content and Brand

    Choose which bots to block carefully. Cloudflare, a couple days ago, made significant changes to how they identify AI bots. You can now block specific classes and types of AI bots, and they’re in three categories: AI Crawler: this vacuums up your content to feed model training data AI Search: this bot searches for stuff…

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