Scott asks, “How do you track Facebook activity without installing the Facebook Pixel?” Companies may have good reason to not install Facebook’s pixel. The company hasn’t exactly behaved in a trustworthy way as a responsible data steward. Other companies may have serious regulatory concerns like GDPR compliance or other PHI. So how do you determine…
Fiona asks, “What are CAC and CLV / LTV and why are they important?” CAC is customer acquisition cost. CLTV, LTV, and CLV are customer lifetime value. These two numbers are the underpinnings of all marketing analytics. Watch this video to learn more about them, how to calculate them, how to use them, and how…
Brian asks, “What are you currently carrying/using on the road for video?” Great question. For the most part, I’m doing two primary functions with video on the road – documentation of stuff and capturing my talks. For the former, all you really need is a smartphone with a decent camera. For the latter, here’s what…
Julie asks, “What trends should I be looking for in my analytics?” The answer to this question is going to require some math, so pour a coffee and let’s tuck in. In this video we’ll review simple and exponential moving averages, the moving average convergence divergence indicator, and the application of the stock alerting technique…
Deb asks, “How often should you check your Facebook Analytics?” This is an interesting question because it’s predicated on a key assumption about Facebook Analytics. Watch the video to learn more about how often and why you should or shouldn’t check your Facebook Analytics. Can’t see anything? Watch it on YouTube here. Listen to the…
Daniel asks, “How do I track PDF downloads and links in PDFs as goals in Google Analytics? PDFs don’t let you put Google Analytics tags in them.” This is a common question because many people want to be able to track downloads of things like sales collateral, marketing product sheets, etc. Using the techniques shown…
David asks, “How do you know what pieces of a campaign’s creative were most impactful, such as images, tone, copy, offer, etc.?” The famous direct marketer Bob Stone said in 1968 that all direct marketing is based on list, offer, creative, and that gives us guidance as to what to structure our campaigns around for…
I’m back from IBM THINK 2019. Let’s look at the major highlights from a marketing and AI perspective. Key announcements: – Watson Anywhere – Watson OpenScale – Project Debater (and its implications) – Watson AutoAI What does it all mean for you? What will you realistically be able to use in the next year? FTC…
In today’s IBM THINK 2019 Day 3 Recap, we look at the problem of bias in AI and machine learning, the three locations in the development process where bias can creep in, and how IBM helps us mitigate bias with two key products, Fairness 360 and IBM Watson OpenScale. Learn more: – Fairness 360 (open…
