Month: January 2021

  • So What? How do I clean and prep my data for analysis, part 1

    Summary In today's episode, I walk through the fundamentals of data preparation for analysis as the first installment in a multi-week series on getting your marketing data ready for meaningful insights. Here's what this means for you. You gain a practical framework for evaluating whether you can actually use your data before you spend time…

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  • Measuring Social Media Engagement

    Alexei asks, "What are the most essential steps to analyzing social media data with ‘engagement’ in mind?" The steps for measuring social media engagement are the same as any other digital marketing metric, and follow the 3 Whats: What happened? So what? Now what? Let’s dig into each of these steps. Social Media Engagement: What…

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  • Options for Constructing Customer Monitoring Systems

    One of the pieces of advice I give frequently is to keep an eye on, to listen to your best customers. What are they saying? What’s on their minds? What do they care about, and how well aligned are you to it? For example, during contentious times, you may want to pause some social media…

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  • What Does It Take To Destroy a Digital Community?

    What does it take to kill a community, especially an online one? I’ve been watching a community I’ve been part of slowly fade away, and one of the most striking things about this community’s decline is how little it took to disrupt it. Out of a crowd of almost a thousand, the thing that began…

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  • Consumer Alternatives to Avoid Marketing in Social Media

    Oz asks, "Might some any of the major platforms ever go to a paid service where consumers can get some peace from ads? It’d be another thing that’s not good for marketers but it’d make me very very happy as a consumer." I don’t foresee the current ad-driven social networks going that direction, but that’s…

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  • How Marketing Will Change In The Coming Years

    Norbert asks, "How will marketing change in the coming years?" If I had a firm answer for that, we wouldn’t be having this conversation because I’d be retired after earning billions of dollars. That said, let’s take a look at what’s happening and see what we can discern. The digital world continues to take over…

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  • Working With Four Kinds of Marketing Data

    Katie and I were having a discussion recently about data, and one of the points she brought up in the discussion was that data is a very large umbrella term. We – especially me – tend to think of data in the context of marketing analytics as numbers, but there’s much more to it than…

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  • How to Measure and Analyze Dark Social Media

    Stacey asks, "I’m so curious if you know of any proxies that work for estimating the value or volume of these "dark social" networks?" Measuring dark social media is obviously quite difficult since it’s by definition outside the scope of most tracking (hence dark). Depending on the urgency and importance, there are a few things…

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  • How to Find Your Marketing KPIs

    One of the most frequent questions I receive on a regular basis is, "How do we determine what our marketing KPIs are?" Marketing KPIs, or key performance indicators, are those numbers, those metrics that will make or break your marketing. Here’s an easy way to determine what your marketing KPIs are. What metrics determine whether…

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  • Understanding How Google Works for SEO

    Mark writes in, "I am really struggling with the efficacy of search for most businesses. More than ever, the odds are stacked against us. 1) Some search is leaking out through Siri + Alexa 2) Most Google search (51%) is now "kept" by Google 3) You’re irrelevant unless you are in the top 1-3 slots.…

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