Month: October 2019

  • You Ask, I Answer: Testing for BERT?

    Mitch asks, “Danny Sullivan says there’s nothing to optimize for BERT – ‘There’s nothing to optimize for with BERT, nor anything for anyone to be rethinking. The fundamentals of us seeking to reward great content remain unchanged.’ – is anyone actually testing for BERT?” Danny is fundamentally 100% correct – if you’ve always been creating…

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  • You Ask, I Answer: Testing for BERT?

    Summary In today's episode, I dig into Danny Sullivan's claim that there's nothing to optimize for BERT and explain why that advice only holds true for content creators who already produce excellent work. Here's what this means for you. You'll see exactly how advanced natural language processing exposes shallow content and why mediocre pages will…

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  • 5 Takeaways from Comcast CX Technology Day

    I had the opportunity to attend Comcast’s CX Technology Day at the invitation of Jay Baer and the team at Convince and Convert. CX Day is Comcast’s highlighting of what they’re working and some of the challenges they’ve overcome to improve their overall customer experience. In their digital transformation, which has been and will continue…

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  • 5 Takeaways from Comcast CX Technology Day

    Summary In today's episode, I share five key takeaways from Comcast's CX Technology Day that apply to any business tackling customer experience challenges. Here's what this means for you. You gain insight into how a massive, complex company is restructuring its operations around customer needs, with lessons you can translate to your own organization. You'll…

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  • You Ask, I Answer: Best Performing Instagram Post Type?

    Abi asks, “Question regarding multi-photo Instagram posts! Do they perform better than static posts?” Here’s the latest research from Trust Insights, which is about a month old. Caution: don’t choose a content type based on performance. Choose a content type based on what shows off your content best. Subscribe to the Trust Insights newsletter for…

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  • You Ask, I Answer: Best Performing Instagram Post Type?

    Summary In today's episode, I break down fresh Instagram engagement data from over 4,000 brand accounts to reveal whether carousel posts really outperform photos, videos, and IGTV. Here's what this means for you. You get a clear benchmark for picking the right Instagram content format without falling into the trap of chasing what the average…

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  • Do Something With Your Marketing: Wish For Something

    Summary In today's episode, I encourage you to dream up small but meaningful improvements to your marketing workflow and then figure out how to make them real. Here's what this means for you. You gain permission to pause, identify problems worth solving, and turn everyday wishes into actionable builds or frameworks. You'll also learn these…

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  • Friday Foodblogging: Homemade Butter and Power Tools

    I take a special delight in figuring out ways to use tools and technologies that their creators probably didn’t intend. A few weeks ago, I was visiting a local restaurant that touted its homemade butter and remembered that butter, fundamentally, is a pretty simple thing to make. It’s essentially a precipitate; you agitate heavy cream…

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  • You Ask, I Answer: Sample Sizes for Web Analytics?

    Courtney asks, “How many web sessions (or users) would you need to send to a website for the results to be significant?” At first, I thought this question was about A/B testing, which has a whole range of statistics for it. But Courtney is actually asking about how many visitors you need for web analytics…

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  • You Ask, I Answer: Sample Sizes for Web Analytics?

    Summary In today's episode, I break down how much web traffic you actually need for statistically meaningful web analytics, separating the question from A/B testing and getting to what really matters for marketers. Here's what this means for you. You'll discover that tracking improvement in your own metrics month over month delivers far more value…

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