Mohammed asks, “Are we entering a recession? Is a recession looming?” This was also the subject of a trending topic on LinkedIn. To understand the greater economic picture, we need to look at a basket of metrics. Watch the video for my analysis of almost two dozen economic indicators. Disclosure/disclaimer: I am in no way…
Kevin asks, “What’s the difference between unrefined and refined data?” As part of a larger discussion about metrics in marketing, Kevin’s question came up in reference to the importance of data. Unrefined data is as useful to business as crude oil is to a car – which is to say, it isn’t useful at all.…
One of the consequences of machine learning is that our data is part of a mosaic of data used for training. We’ve voluntarily given companies enormous amounts of information and while, historically, they’ve been really bad at using it in any meaningful way, that will change. Companies who want to get ahead of the curve…
Kerry asks, “How do you choose data science software if you’re not already a data science expert? My company is evaluating some vendors and I’m not sure what to ask.” By definition, a data science platform should be flexible enough and robust enough to fully embrace the classical scientific method. Be VERY suspicious of anyone…
Julia asks, “How can a small business approach SEO when it doesn’t have the budget to hire an agency and it doesn’t have the in-house talent to do it?” Whenever we’re faced with a decision to buy or build, and we do not have the resources to buy, by default we must build. With the…
Nick asks, “May I ask you, what business messenger or collaboration tool do you use? What feature or functionality is more valuable for you?” I use four business messaging platforms in the work I do: Slack for my company and many others Watson Workspace for my work with IBM LinkedIn Messages for outreach Facebook Messenger…
Adam asks, “What is customer experience? Is it the same as customer service?” Modern customer experience management, as a discipline and a profession, is an amalgamation and evolution of four sub-disciplines: Voice of the Customer (1993) Design Thinking and UX Analytics, AI, and Big Data Champions and Defenders Watch the video for full details and…
