Month: November 2019

  • You Ask, I Answer: 2020 Predictions for Communicators and PR?

    Summary In today's episode, I break down the trends shaping communicators in 2020 and explore why ownership of audience relationships will define the coming year. Here's what this means for you. Shifting from rented channels to owned platforms protects your work from algorithm changes, rising ad costs, and an inevitable economic downturn. You'll also learn…

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  • Google Analytics: When Are New Vs. Returning Visitor Ratios Useful?

    One of the things I’ve criticized Google Analytics about in the past is the new vs. returning visitor ratio metric. This ratio tends to mislead marketers, especially marketers new to web analytics. In aggregate, the ratio tells us nothing useful. As far as marketing objectives go, we want more of both, don’t we? We want…

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  • You Ask, I Answer: The Best Way to Grow Instagram Followers?

    Katherine asks, “What is the current best way to grow instagram followers for a client?” First question: why? What’s the business goal it supports? Chances are no one has thought that through at the client. Followers is only a starting point; there has to be some demonstrable business impact, and other metrics may be more…

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  • You Ask, I Answer: The Best Way to Grow Instagram Followers?

    Summary In today's episode, I break down the best way to grow Instagram followers for a client, tackling the business "why" behind the goal, the pay-to-play reality of the Facebook ecosystem, and the kind of content that actually cuts through the noise. Here's what this means for you. You will shift from chasing vanity metrics…

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  • Do Something With Your Marketing: Clean Up Access Rights

    Summary In today's episode, I walk you through a simple but often-overlooked marketing task: auditing user access across all your marketing technology platforms. Here's what this means for you. You'll protect sensitive data and stay ahead of regulations like CCPA and GDPR by making sure only authorized people can reach your systems. You'll also learn…

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  • You Ask, I Answer: Vendor Swag Recommendations and Ideas?

    Holly asks, “Can you recommend some ideas for what makes cool vendor swag for tradeshows and events?” Great question. Vendor swag needs to be: Aligned to your brand – if people saw it, would they get a sense of who you are and what you do? Unique or different – something others don’t have Useful…

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  • You Ask, I Answer: Vendor Swag Recommendations?

    Summary In today's episode, I break down seven criteria for choosing trade show swag that people actually remember instead of trashing. Here's what this means for you. You'll leave with a practical checklist that helps your brand stand out and build lasting impressions at events. You'll also learn these concepts: why brand alignment matters more…

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  • You Ask, I Answer: Multiple Content Format Strategy?

    Heidi asks, “Why did you start to offer video, audio and text on your blog? Do you track each content format differently?” I changed in late 2017 to a video-first format after seeing the way the audience is changing in their consumption of content. By starting with the Trust Insights Transmedia Content Framework, I can…

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  • You Ask, I Answer: Multiple Content Format Strategy?

    Summary In today's episode, I explain why I switched to a video-first content strategy in late 2017 and how I atomize one piece of content into video, audio, and text formats for maximum reach. Here's what this means for you. You can meet audiences wherever they consume content by recognizing that video inherently contains audio,…

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  • You Ask, I Answer: Help Articles vs. Blog Posts for SEO?

    Leanna asks, “What are your thoughts on re-using blog posts for help articles? Are there pros and cons to posting the same content twice? Where is it better to host content to improve SEO? For example, if I want to share content on how to lose weight and we’re a fitness tech company. Would that…

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