Month: April 2020

  • What newbie mistake did you make as a young, padawan Social Media Manager?

    Summary In today's episode, I share a rookie mistake I made as a young social media manager back in the MySpace era and why separating personal and professional voices online is non-negotiable. Here's what this means for you. Keeping your personal accounts clearly distinct from any professional pages protects your brand and credibility while making…

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  • How do you keep growing and learning as a Social Media Manager?

    Summary In today's episode, I break down how social media managers can keep growing professionally by identifying personal skill gaps and building broader, transferable expertise. Here's what this means for you. You'll build a career-proof skill set that follows you from job to job and stays valuable no matter which organization hires you next. You'll…

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  • What is the best aspect of being a Social Media Manager? Why?

    Summary In today's episode, I explore why the voice of the customer is the most valuable aspect of being a social media manager and how that feedback shapes smarter strategy. Here's what this means for you. You gain direct, unfiltered insight into what customers actually think, giving you a rare advantage over marketers in channels…

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  • What is the most challenging aspect of being a Social Media Manager? Why?

    Summary In today's episode, I explore the most challenging aspect of being a social media manager and what it takes to handle the role's emotional demands. Here's what this means for you. You learn how to prepare for crisis situations and protect your mental health while navigating intense customer interactions. You'll also learn these concepts:…

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  • You Ask, I Answer: How To Write Sales Proposals?

    Kate asks, “When you write proposals, do you spell out everything or do you try to keep things simple/streamlined?” It depends on what the proposal is, but we start with a template because otherwise we’ll forget things. Ours are typically 4 parts – strategy, tactics, execution, and payment, or STEP for short. The most detail…

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  • You Ask, I Answer: How To Write Sales Proposals?

    Summary In today's episode, I walk through how to write effective business proposals using a structured template framework. Here's what this means for you. You'll gain a clear system that prevents scope confusion, protects both you and your clients, and demonstrates your expertise to decision makers. You'll also learn these concepts: the STEP framework for…

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  • Speaking to an Audience of One

    As I was recording a session for an upcoming virtual conference today, Ann Handley whispered in my ear. Not literally. We’re all sheltering in place. Ann said in one of her many talks on email marketing that when you write an email newsletter, no matter how many subscribers are on your list, only one person…

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  • You Ask, I Answer: Digital Marketing Resumes That Stick Out?

    Alan asks, “I need some help making my resume stick out. What would appeal to you if you were hiring for a digital marketing position? I have the experience and gaining new certifications, but I’m truly trying to shine through this unemployment situation.” A resume that sticks out in a positive way has to first…

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  • You Ask, I Answer: Digital Marketing Resumes That Stick Out?

    Summary In today's episode, I walk through how to make your resume stand out for digital marketing roles, drawing on years of experience as both a hiring manager and technical recruiter. Here's what this means for you. You gain a practical framework for beating automated screening systems and showing hiring managers that you are a…

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  • You Ask, I Answer: Google Tag Manager and Google Analytics Integration?

    Eric asks, “Here’s my problem: i’ve installed GA using tracking code with the monsterinsights plugin on wordpress for my site. I’ve heard that if i add GTM to track my site this will double website stats and skew my data. As written here by monsterinsights: “implementing Google Analytics with both MonsterInsights and Google Tag Manager…

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