Month: April 2020

  • You Ask, I Answer: Removing Dead Emails from Email Marketing?

    Emily asks, “I have a list of emails that haven’t opened a single email in 2 years. I want to ask said subscribers if they want to stay before deleting them. How do I go about that?” There’s a four step process here to improve your email marketing. First, scrub with software. Second, check your…

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  • You Ask, I Answer: Removing Dead Emails from Email Marketing?

    Summary In today's episode, I walk through a four-step process for cleaning dormant subscribers from your email marketing list and re-engaging the ones worth saving. Here's what this means for you. You'll boost deliverability, lower your email service costs, and reclaim a small slice of disengaged contacts by routing them through validation, diagnostics, and retargeting…

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  • You Ask, I Answer: Followers as a Non-Profit Goal?

    Sophia asks, “If a brand new nonprofit approached you and said: ‘I want 5,000 Facebook likes, 1,000 followers on Instagram, and 1,000 followers on Twitter, all by the end of the year.’ What would you quote them, or tell them?” I’d ask them what their actual business goal is. A few years ago, my oldest…

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  • You Ask, I Answer: Followers as a Non-Profit Goal?

    Summary In today's episode, I explain why a brand new nonprofit chasing 5,000 Facebook likes and thousands of social media followers is starting from the wrong question entirely. Here's what this means for you. You'll learn to redirect marketing energy from vanity metrics toward the business outcomes that actually pay the bills and fund the…

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  • Saturday Night Data Party: Social Media Detective Work

    Summary In today's episode, I walk through a detective case tracing anti-vaccine misinformation in African social media back to its source using CrowdTangle and TalkWalker. Here's what this means for you. You'll gain a real playbook for conducting your own misinformation investigations and identifying the key nodes where you can intervene to slow harmful spread.…

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  • You Ask, I Answer: Advice for May Graduates in PR?

    Brianna asks, “What advice would you give to a communication college student graduating in May?” This year’s graduating class will undoubtedly be in one of the most challenging environments for employment in the last decade. For starters: – Do all the passive work: personal website, solid CV, LinkedIn profile – Start the process of building…

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  • You Ask, I Answer: Advice for May Graduates in PR?

    Summary In today's episode, I share advice for communications college students graduating in May 2020 on how to prepare for an unusually challenging job market. Here's what this means for you. You gain actionable steps to stand out, build resilience, and position yourself for success even when opportunities feel scarce. You'll also learn these concepts:…

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  • You Ask, I Answer: Conference Alternatives for Lead Generation?

    Jason asks, “We’ve traditionally relied on trade shows and conferences to generate brand awareness and leads. Even though our conferences are gone, we still need to do lead gen…. what is your plan now? Virtual conferences/webinars?” The role of a conference really is about establishing brand and credibility in front of a crowd. So, where…

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  • You Ask, I Answer: Conference Alternatives for Lead Generation?

    Summary In today's episode, I walk through how to replace in-person trade shows and conferences with virtual lead generation strategies when physical events disappear. Here's what this means for you. You can redirect that conference budget into sponsorships, webinars, and community-based marketing to reach new audiences without leaving your desk. You'll also learn these concepts:…

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