Category: Artificial Intelligence

  • #WinWithAI: The Journey to AI

    As part of the upcoming IBM Win with AI Summit, I’m tackling some questions about how companies can make AI work for them. In today’s episode, we look at the journey to AI using the Trust Insights Enterprise AI Journey Framework: Data foundation Measurement & analytics Insights & research Process automation Data science Machine learning…

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  • You Ask, I Answer: What Problems Can AI Solve?

    Sheri asks, “What is AI good at? What kinds of problems is it good at solving?” There are two sets of answers to this question. First, we need to know what AI delivers as an outcome: Acceleration of results Accuracy of results Alleviation of repetitive work Second, we look to understanding what we know and…

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  • You Ask, I Answer: How to Get Smart on a Client’s Industry Fast

    Monica asks, “How do I create good content for an industry I’m unfamiliar with?” I had a colleague in the PR industry who called this getting smart, fast, and she used the time-honored technique of reading and researching via Google, news sources, and social media subject matter experts. This is a time-tested approach that works,…

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  • You Ask, I Answer: How to Identify Fake Influencers

    Grace asks, “There’s been a lot of news about people who fake being an influencer by buying followers and colluding with groups of influencers. How do you identify fake influencers?” Great question.  Let’s first discuss what brands actually want, even if they can’t measure it effectively. Awareness Engagement Action Second, let’s identify the ways someone…

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  • You Ask, I Answer: Understanding the Data Lifecycle

    Kevin asks, “What’s the difference between unrefined and refined data?” As part of a larger discussion about metrics in marketing, Kevin’s question came up in reference to the importance of data. Unrefined data is as useful to business as crude oil is to a car – which is to say, it isn’t useful at all.…

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  • #FridayFeeling: The Future of Agencies in an AI World

    In today’s #FridayFeeling, some thoughts about the future of agencies in an AI-powered business world. Great agencies provide four core benefits: Raw talent to do the work (saving time and possibly money) Domain expertise and experience Scalability Less overhead In other words, agencies offer the same benefits that many tout for AI. What must agencies…

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  • You Ask, I Answer: Data Analytics, Intelligence, and Science

    Yariv asks, “What are the differences between data analytics, data science, business analytics, and business intelligence?” It depends on who you ask. Thanks to consulting and marketing, these terms all have varying degrees of overlaps, and companies which make their money on clarifying terms like this – consulting shops – often have conflicting definitions. You’ll…

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  • You Ask, I Answer: Social Media and AI

    Kevan asks, “How will AI change the job of a social media manager in the next 2-5 years?” Recall that the primary benefits of AI are acceleration, accuracy, and alleviation. Acceleration of work, to produce more work, faster Accuracy of work, to produce better quality work Alleviation of work, to reduce repetitive tasks for humans…

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  • You Ask, I Answer: Getting Started with Predictive and AI

    Kevin asks, “How can a marketing team with zero AI / predictive resources get started, today? Where should they begin?” We follow the STEM business lifecycle: strategy, tactics, execution, measurement. Can’t see anything? Watch it on YouTube here. Listen to the audio here: Download the MP3 audio here. Strategy: what problem are we trying to…

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  • You Ask, I Answer: What is Data Analytics?

    Anika asks, “Data analytics is such an awkward phrase. What is data analytics, and how is it different than data science?” Data analytics is exactly what it sounds like – analytics you run on your data, any kind of data at all. We run data analytics on customer data, on machine data, on search data,…

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