Category: Artificial Intelligence

  • You Ask, I Answer: 2019 Social Media Strategy

    Jenny asks, “What’s the best resource for 2019 social media strategy development?” The same as 2018! The overall strategy, the why – use social media to accomplish business goals – doesn’t change. What changes is the what and the how. Watch the video for details about how to build your 2019 social media strategy. Can’t…

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  • Fun Fact Friday: Feature Engineering

    In this episode, we talk about feature engineering and text, especially social media content. Social media text is often accompanied by very little data, so what can we do to enhance and expand it? That’s feature engineering. Watch the video for details about what kinds of features we can add to social media content to…

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  • You Ask, I Answer: Amazon Alexa vs. Google Home for Marketers

    Drew asks, “What’s your take on Amazon’s smart assistant and devices versus Google’s?” As a consumer, use cases depend. As a marketer, both platforms are valuable; in this episode, learn the trick for marketers that puts your content in both places with a minimum of re-work. Can’t see anything? Watch it on YouTube here. Listen…

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  • You Ask, I Answer: Human Roles in Predictive Analytics

    Nathan asks, “Do you see a place for human contributions still in predictive analytics even with A.I. taking over?” There are indeed still reasons for humans to play a role in predictive analytics. Watch the video to learn the three most important reasons, and especially why more seasoned, experienced professionals are essential to the data…

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  • You Ask, I Answer: Machine Learning in Sales and Retargeting

    Denis asks, “How will AI help marketers with retargeting and sales conversion?” The greatest challenge most marketers face is too much data. At any given time, we could be looking at hundreds, thousands, or even millions of data points, from retweets to bounce rates. No human can compute these, and even if we could, it…

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  • You Ask, I Answer: Ways to Optimize for Social Media Algorithms

    Judi asks, “Why am I not seeing the content of people who matter most to me on LinkedIn?” We know from an interview with LinkedIn’s chief data scientist that the algorithm is doing both a combination of tradeoff analytics and boosting (which in itself is amazingly sophisticated) in its news feed. In this video, you’ll…

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  • #FridayFeeling: 6 Principles Protecting Your Job from AI & Robots

    In this episode, learn who’s most likely to lose their jobs to robots and AI, and what the six fundamental principles of great customer experience are. By embracing the six principles, you’ll be less likely to lose your job to a robot. Watch the video for details. Can’t see anything? Watch it on YouTube here.…

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  • You Ask, I Answer: Are You Ready for Data Science?

    Today’s question comes from nearly everyone who’s interested in doing business with Trust Insights, my company: “How do we know we’re ready for data science/AI/machine learning?” The answers aren’t technical as much as they are attitudinal. Watch this video to learn who’s ready and who’s not. Can’t see anything? Watch it on YouTube here. Listen…

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  • #FridayFeeling: The End of A/B Testing

    A/B testing is a relic of a time when we couldn’t personalize at scale. Find out why A/B testing is going away, what we’re all doing wrong in our thinking about testing, and what will replace it in this video. Can’t see anything? Watch it on YouTube here. Listen to the audio here: Download the…

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  • You Ask, I Answer: Training Social Media Algorithms

    Carl asks, “LinkedIn seems like it’s full of spam and junk. Are you getting any value out of it?” I listened to this terrific episode of This Week in Machine Learning with Sam Charrington and Dr. Romer Rosales, lead data scientist and AI expert at LinkedIn. In the episode, Dr. Rosales gave away the secret…

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