Category: Social media
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Basics of Social Media Marketing Analytics Tools
One of the most common questions asked in social media marketing is, “What’s the best tool for analyzing and reporting your social media marketing?” This is a sensible question; after all, if you can’t measure something, you can’t manage it. That’s business common sense 101. So, the next logical question is, what outcome are you…
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Does “Link in Bio” Reduce Instagram Engagement?
One of the lessons the pandemic has reinforced is to be an active, questioning reader of data presented as fact in articles and news. Not in the crazy, conspiracy-theorist “do your own research” in which you hunt down articles that only support your point of view no matter how questionable the source, but in true…
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Why I Stopped Curating Content on LinkedIn
I’ve stopped curating content on LinkedIn. Why? After all, isn’t it a best practice to share thought leadership content and provide stuff that’s interesting to keep your audience engaged? It is. But not when you’re not around to engage with it. In the most recent episode of So What? The Marketing Analytics and Insights Live…
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Social Selling Advice for Product Sales
Jenna asks, “What’s a tactic you’ve used on social media that has boosted product sales the most?” Three things work on social media for me to drive product sales. None is actually selling something on social channels themselves. Before we begin, let’s clarify: this is what works for me. This is not universal advice. This…
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Conversations and Social Media Goals
Jen asks, “How important are conversations to social media goals?” It depends on the goal, and it depends on how conversations advance that goal. For example, if raw engagement is a goal, conversations with people – especially in public social media forums – may be very relevant. On the other hand, if website traffic from…
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Who To Follow on Social Media For Professional Development
A friend recently asked what sorts of great B2B content marketing stuff I’ve read lately that I could recommend and I realized… I haven’t read any in a really long time. Not because there isn’t any to be had per se, but because who and what I read has diverged very far from marketing over…
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How to Build a Data-Driven Social Media Strategy Plan
Emily asks, "What are your favorite resources for social media strategy planning?" The overall strategy for social media planning is and should be tightly coupled to your overall digital marketing goals. What are you trying to achieve as a department or organizational unit? Demand generation? Lead generation? Ecommerce sales? That’s the starting point. On my…
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Measuring Social Media Engagement
Alexei asks, "What are the most essential steps to analyzing social media data with ‘engagement’ in mind?" The steps for measuring social media engagement are the same as any other digital marketing metric, and follow the 3 Whats: What happened? So what? Now what? Let’s dig into each of these steps. Social Media Engagement: What…
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Options for Constructing Customer Monitoring Systems
One of the pieces of advice I give frequently is to keep an eye on, to listen to your best customers. What are they saying? What’s on their minds? What do they care about, and how well aligned are you to it? For example, during contentious times, you may want to pause some social media…
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What Does It Take To Destroy a Digital Community?
What does it take to kill a community, especially an online one? I’ve been watching a community I’ve been part of slowly fade away, and one of the most striking things about this community’s decline is how little it took to disrupt it. Out of a crowd of almost a thousand, the thing that began…