Summary In today's episode, I run a head-to-head bake-off comparing four large language models, GPT-3.5 Turbo, GPT-4, Bing, and Google Bard, across ten questions ranging from factual lookups and adversarial traps to generative content and structured data output. Here's what this means for you. You get a clear, evidence-based picture of which AI tool actually…
Summary In today's episode, I break down how ChatGPT and large language models actually work, why prompt engineering matters, and what these tools mean for marketers and professionals. Here's what this means for you. You gain a clear-eyed view of probability-based AI and learn how to use guardrail prompts to get higher-quality output on your…
Almost Timely News: ChatGPT Levels Up With an API (2023-03-05) :: View in Browser 👉 Take my new free course on how to improve your LinkedIn profile and make yourself more appealing to hiring companies ➡️ Watch This Newsletter On YouTube 📺 Click here for the video 📺 version of this newsletter on YouTube »…
Summary In today's episode, I break down whether ChatGPT learns from your prompts and text, and what research value OpenAI extracts from your interactions. Here's what this means for you. You gain a clear understanding of how your conversations feed the model's training pipeline and why privacy expectations matter when using AI tools. You'll also…
Summary In today's episode, I explain how positive feedback shapes ChatGPT's replies and which feedback mechanisms actually influence the underlying model. Here's what this means for you. You'll know exactly when to reach for the thumbs-up rating versus in-conversation feedback to get sharper, more relevant results from ChatGPT. You'll also learn these concepts: the difference…
Summary In today's episode, I break down why ChatGPT suddenly captured the world's attention and what you should try next to get real value from it. Here's what this means for you. The same powerful AI model that lived behind a technical playground for years finally became useful to everyone once it wore a familiar…
Summary In today's episode, I break down the highlights of day two of IBM's Think 2020 digital experience, focusing on a fascinating concept called neurosymbolic AI. Here's what this means for you. Neurosymbolic AI combines the strengths of expert systems and neural networks to build more trustworthy AI, including chatbots that handle nuanced conversations while…
Bernie asks, “Do you see chatbots being effective in building and growing the relationships between the brand and audience in 2020?” Bots are a tactic, a tool. The question is, how effective are they at enhancing the overall customer experience? Right now, they’re a form of automation and as such are best suited for repetitive,…
Summary In today's episode, I explore whether chatbots effectively build brand-audience relationships in 2020 and break down when they help versus hurt the customer experience. Here's what this means for you. You'll understand how to deploy chatbots strategically for repetitive tasks while avoiding common pitfalls that frustrate customers. You'll also learn these concepts: what chatbots…
Summary In today's episode, I share five key takeaways from Comcast's CX Technology Day that apply to any business tackling customer experience challenges. Here's what this means for you. You gain insight into how a massive, complex company is restructuring its operations around customer needs, with lessons you can translate to your own organization. You'll…
