Summary In today's episode, I walk through how to safely feed unstructured customer feedback like reviews and support tickets into language models to extract marketing insights without compromising data privacy. Here's what this means for you. You'll get a clear three-step approach that protects sensitive customer data while still letting you mine feedback for actionable…
Unlock the potential of ChatGPT with this informative video on the key feedback mechanisms for improving its responses. Understand the difference between in-session feedback and the built-in rating system, and learn how to effectively use them to enhance your experience. Enhance your knowledge and improve your results with ChatGPT. Subscribe now to stay updated. Can’t…
Summary In today's episode, I explain how positive feedback shapes ChatGPT's replies and which feedback mechanisms actually influence the underlying model. Here's what this means for you. You'll know exactly when to reach for the thumbs-up rating versus in-conversation feedback to get sharper, more relevant results from ChatGPT. You'll also learn these concepts: the difference…
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On a recent episode of the always excellent Marketing Companion with Tom Webster and Mark Schaefer, they both ruminated about building interactivity into podcasts. The few remaining veteran podcasters from the old days have a few tricks up our sleeves that can help. If you’re hankering for that “almost live” feeling, there is no better…
Words on pictures are about to become the dominant form of content marketing. For more predictions and steps you can take to get ready for the new News Feed, check out this post I wrote on the SHIFT blog right after the announcement.
Summary In today's episode, I break down why traditional podcast analytics miss the mark and how to measure the entire content ecosystem around your show. Here's what this means for you. You gain a framework for tracking performance across every platform your podcast touches so you can stop making decisions based on incomplete download data…
Summary In today's episode, I explain how to build a blended scoring rubric by combining different stakeholder definitions of quality so AI can balance competing objectives like marketing appeal, technical depth, and legal safety. Here's what this means for you. You'll learn to push stakeholders into quantifying what success looks like rather than relying on…
Summary In today's episode, I walk through how to build a proactive AI agent that identifies wasted ad spend and redistributes budget without manual prompting. Here's what this means for you. You'll see how documented standard operating procedures become the foundation that lets any agentic system function reliably. You'll also learn these concepts: the 5P…
