Summary In today's episode, I explore where frontline workers went during the great resignation and why companies are struggling to win them back. Here's what this means for you. You gain a clear-eyed view of how uncivil customer behavior and misaligned pay created a labor crisis that businesses must solve by changing their policies. You'll…
Summary In today's episode, I examine how the pandemic reshaped leadership decision-making by highlighting the conflict between emotional investment and data-driven reasoning. Here's what this means for you. You gain a sharper lens for spotting who in your organization can actually follow evidence under pressure and the warning signs that your culture may be driving…
Summary In today's episode, I explore why the people doing the work often become an afterthought in marketing strategy and how traditional frameworks fail to capture that human element. Here's what this means for you. You gain a sharper lens for matching real team capabilities to the plans you commit to, so you stop overpromising…
Summary In today's episode, I break down the absurdity of companies posting entry-level jobs that demand years of experience and specialized skills in today's tight labor market. Here's what this means for you. You get a clear-eyed look at how mismatched job listings hurt both employers and candidates, plus practical advice for navigating or revamping…
Summary In today's episode, I walk through the four levels of diversity and inclusion and explain why most diversity initiatives set unrealistic expectations for the people involved. Here's what this means for you. You gain a realistic framework for designing workplace diversity programs that focus on achievable goals like civil interaction rather than forcing emotional…
Summary In today's episode, I walk through the difference between change management and digital transformation and how these two frameworks work together when applied to your marketing organization. Here's what this means for you. You gain a practical 5 P's lens (Purpose, People, Process, Platform, Performance) for evaluating any technology or organizational change before you…
One of the most frequent questions I receive on a regular basis is, "How do we determine what our marketing KPIs are?" Marketing KPIs, or key performance indicators, are those numbers, those metrics that will make or break your marketing. Here’s an easy way to determine what your marketing KPIs are. What metrics determine whether…
Summary In today's episode, I explore how to use an engineer with strong data analysis skills and SEO interest but no marketing background by mapping their core technical capabilities to your marketing needs. Here's what this means for you. You gain a practical framework for turning technical talent into marketing value, which saves you time…
Summary In today's episode, I walk through how to get organizational buy-in for a data-driven strategy when teams cling to the "we've always done it this way" mentality. Here's what this means for you. You'll learn how to sell change by framing data in terms of personal benefit for stakeholders and securing quick early wins.…
Mbeiza asks, “Merging Liberal arts with science helps make what one has to offer unique. How can I merge the liberal arts with what I want to do in order to have a unique skill or product to offer?” Fundamentally, a successful marketer has to be both qualitative and quantitative – the ability to be…
