Summary In today's episode, I unpack what being more human in marketing really means and why doing things that don't scale often creates more value than chasing full automation. Here's what this means for you. You gain a practical framework for building marketing that feels personal by exercising empathy, judgment, and intentional effort instead of…
Summary In today's episode, I tackle Jake's question about keeping tone of voice consistent between sales and marketing teams. Here's what this means for you. You protect your brand promise and customer trust when you unify messaging across every customer touchpoint. You'll also learn these concepts: why tone gaps reveal missing governance rather than personal…
Summary In today's episode, I walk through the findings of Jay Bear's 2022 Consumer Patience Study and what it reveals about business responsiveness. Here's what this means for you. You gain a data-driven playbook for turning speed into a measurable revenue and loyalty advantage. You'll also learn these concepts: how time functions as the only…
Sarah asks, “How do you get clients to renew on a monthly basis when, at the same time, you need to convince them on the “long game” aspect of your effort with them as an agency?” Can’t see anything? Watch it on YouTube here. Listen to the audio here: Download the MP3 audio here. Machine-Generated…
Summary In today's episode, I break down what brand really means and why trust sits at the heart of every transaction a customer makes. Here's what this means for you. You'll shift from chasing brand awareness alone to deliberately building the trust that drives every sale and every recommendation. You'll also learn these concepts: why…
Summary In today's episode, I explain why selling analytics is so hard and reveal the one shift that makes the sale work. Here's what this means for you. When you stop selling the analytical process and start selling the outcome your customer actually wants, your pitches land and your deals close. You'll also learn these…
Summary In today's episode, I explore where frontline workers went during the great resignation and why companies are struggling to win them back. Here's what this means for you. You gain a clear-eyed view of how uncivil customer behavior and misaligned pay created a labor crisis that businesses must solve by changing their policies. You'll…
Summary In today's episode, I break down the new skills marketers need to succeed, from technical know-how to compassion-driven strategy. Here's what this means for you. You'll discover how shifting from self-centered marketing to genuine customer care creates lasting attention and scales your business. You'll also learn these concepts: why math and statistics underpin data-driven…
Summary In today's episode, I walk through last-minute sales tips for the end of the year alongside two colleagues who break down what ethical, trust-based selling actually looks like during the holiday rush. Here's what this means for you. You gain a practical framework for evaluating seasonal sales tactics so you can hit your numbers…
“The customer is always right.” For over a century since Harry Gordon Selfridge coined it, we’ve been stuck with this platitude, and it can be dangerously wrong for the health of our businesses. It had its place. After all, businesses even today are insanely self-centered, and tend to put themselves and their needs first before…
