Category: Generative AI

  • So What? Deep Research and the Sales Process

    Summary In today's episode, I walk through how deep research and generative AI are reshaping the entire sales process, from cleaning up CRM data to crafting winning RFPs and scope-of-work documents. Here's what this means for you. You'll gain practical ways to use AI to surface buying signals, build competitive intelligence, and turn generic proposals…

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  • No Problem, Here’s How You Build It: Generate Custom Software with Generative AI on Demand

    “No problem, here’s how you build it.” – Reginald Barclay to the Enterprise computer There’s a fantastic, short scene in Star Trek TNG’s episode “The Nth Degree” in which Lt. Barclay, enhanced by aliens, asks the Enterprise computer to build a neural scanning interface and the computer responds, “There is no such device on file.”…

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  • You Ask, I Answer: AI to Map Buying Committees?

    Summary In today's episode, I walk through how AI can help B2B marketers identify the buying committee within a target enterprise while keeping human judgment at the center. Here's what this means for you. You gain a practical workflow that combines AI-powered research with the contextual awareness only your sales team and you can provide.…

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  • Why GEO Is Reverting to SEO: The Agentic AI Shift You Can’t Ignore

    This one’s for Wil Reynolds. For a couple of years now, GEO/AEO/AI/EIEIO folks have been focused – correctly – on getting mentions into model training data. How do we achieve presence in the core memory? And we’ve all developed some pretty good strategies for that; I cover a bunch of them in the paid Trust…

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  • How to Edit with AI Without Losing Your Voice Using Smallest Effective Edits

    “Show the smallest effective edits.” In the new Trust Insights AI for Writers course, one of the precepts of AI editing is that you have to tell AI how much to edit. If you say, “Edit this document” or “Revise this document”, AI goes hog-wild, drinks a few Gregorios (Hemingway’s actual favorite drink, the mojito…

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  • You Ask, I Answer: How to Shift Creative Teams to AI Curation?

    Summary In today's episode, I tackle how a manager can shift a creative team's mindset from crafting original work to reviewing and refining AI-generated outputs. Here's what this means for you. You gain a practical framework for easing the psychological strain that AI introduces onto creative teams. You'll also learn these concepts: why empathy and…

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  • Almost Timely News: 🗞️ What’s Changed in Basic AI Prompting (2026-09-20)

    _Almost Timely News: 🗞️ What’s Changed in Basic AI Prompting (2026-09-20) :: View in Browser_ The Big Plug ✍️ Enroll in my new course, AI for Writers and learn how to make AI write better. 📺 Watch my 25-minute Intro to GEO talk at Spotlight Summit! Content Authenticity Statement 100% of this week’s newsletter was…

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  • Responsible AI Decoded: 5 Practical Steps to Reduce Impact and Stay Employable

    What does “responsible AI” even mean? If you think back to the etymology of the word itself, it’s derived from spondere in Latin, to pledge or promise. Responsible means you answer for something, you promise something back to people. What are we promising back to people in our use of AI? Sustainability? According to the…

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  • You Ask, I Answer: What’s the New Premium Brand Differentiator?

    Summary In today's episode, I examine what becomes the new premium differentiator for brands when AI drives the cost of content creation to near zero. Here's what this means for you. Shifting your marketing budget from endless content production toward scarce, meaningful experiences unlocks genuine value because your audience's attention and time stay finite no…

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  • Why Reddit AI Citations Dropped: The robots.txt Reality and Your Next Move

    Everyone in AEO/GEO/AIO/GAIO/LLMO/EIEIO is losing their mind about Reddit AI citations dropping like a rock. There’s a super simple explanation, folks. Look at Reddit’s robots.txt: User-agent: * Disallow: / If you’re unfamiliar, robots.txt tells search engines and AI robots how to crawl a site and what to do on the site. Reddit’s basically says “GO…

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