I got this email just today from Marriott about my stay in Washington, DC. To the Marriott folks: Look, no offense, but I’m not going to take your survey. You’ve already got my money, and now you want my time in return for nothing at all. Come on, offer me something, even just something token,…
Still steamed about US Airways, but I made a ninja play and we’ll see what happens. In the meantime, let me ask you this: Who has exceptionally good customer service? What are the absolute BEST customer service experiences you’ve ever had that immediately destroyed the competitors’ chances of winning you over?
This would be funny if it wasn’t me. I’d booked Flight 1091 at 6:30 AM out of Boston to Dayton, Ohio for the Stephen K. Hayes Full Moon of May meditation seminar. Everything seemed fine – e-ticket booked, confirmation email received (Travel Confirmation: B4P74G, ticket 03721357878361, passenger name Christopher Penn in case anyone from US…
