Category: Community Management

  • You Ask, I Answer: Old School Podcast Marketing?

    Summary In today's episode, I cover three old-school podcast marketing techniques from the 2004 to 2010 era that deserve to make a comeback. Here's what this means for you. You can rediscover community-driven growth strategies that helped podcasts thrive long before the medium became a commercial enterprise. You'll also learn these concepts: how trading promo…

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  • Mind Readings: Heartbeats

    When you feel disconnected, it’s time to find a heartbeat. Here’s how. Can’t see anything? Watch it on YouTube here. Listen to the audio here: Download the MP3 audio here. Machine-Generated Transcript What follows is an AI-generated transcript. The transcript may contain errors and is not a substitute for watching the video. Christopher Penn 0:15…

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  • Mind Readings: Heartbeats

    Summary In today's episode, I explain how the concept of a "heartbeat" can combat feelings of disconnection in personal relationships, community engagement, and marketing. Here's what this means for you. You can build consistent rhythms that remind people you exist and make you easier to remember without demanding anything from them. You'll also learn these…

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  • Mind Readings: Demand Interception Versus Demand Generation

    Summary In today's episode, I break down the concept of demand interception and explain why it outperforms traditional demand generation for most marketers. Here's what this means for you. You get a practical framework for capturing demand that already exists rather than spending time and money convincing people they have a problem they may not…

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  • What Does It Take To Destroy a Digital Community?

    What does it take to kill a community, especially an online one? I’ve been watching a community I’ve been part of slowly fade away, and one of the most striking things about this community’s decline is how little it took to disrupt it. Out of a crowd of almost a thousand, the thing that began…

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  • You Ask, I Answer: Measuring A Social Post’s Impact?

    Summary In today's episode, I explain how to demonstrate the long-term value of a marketing community to clients when a single campaign shows higher engagement but lower impact. Here's what this means for you. You gain a framework for proving community ROI using analytics, attribution modeling, and share-of-mind metrics that justify continued investment. You'll also…

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  • You Ask, I Answer: Staying Aware of Marketing Trends?

    Summary In today's episode, I explain how staying active in online communities is the best way to stay aware of new marketing trends. Here's what this means for you. You'll gain a practical method for tracking emerging trends by listening to what people are already asking about. You'll also learn these concepts: why private Slack…

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  • Saturday Night Data Party: Discord

    Summary In today's episode, I compare Slack and Discord communities using inbound link data from SEO software. Here's what this means for you. You'll discover which platform suits your marketing audience based on community size, growth, and topical focus. You'll also learn these concepts: how code reusability speeds up analysis across datasets, why Discord's pandemic-era…

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  • You Ask, I Answer: Finding Social Media Groups for Specific Audiences?

    Summary In today's episode, I explain two efficient ways to find online groups targeted at a specific audience without relying on basic demographic searches. Here's what this means for you. You'll learn how to use specialized jargon to uncover niche communities and sub-segments that standard keyword searches miss. You'll also learn these concepts: how every…

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  • You Ask, I Answer: Top Lessons for New Social Media Managers?

    Mike asks, “What is one thing every new Social Media Manager should know?” There’s a very long list here, but everything starts with your playbook. What is acceptable? What is not? What are the brand guidelines? How do you handle the many different situations you’ll face? Refer to this list for effective community management on…

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