Sarah asks, “How do you get clients to renew on a monthly basis when, at the same time, you need to convince them on the “long game” aspect of your effort with them as an agency?” Can’t see anything? Watch it on YouTube here. Listen to the audio here: Download the MP3 audio here. Machine-Generated…
Summary In today's episode, I break down how agency owners can keep clients renewing month after month by matching the value they deliver to the value they charge. Here's what this means for you. You gain a simple framework that turns renewals into a confidence-building routine rather than a recurring sales pitch. You'll also learn…
Summary In today's episode, I break down the decision framework for choosing between an external agency and a freelancer when your organization faces resource gaps. Here's what this means for you. You walk away with a practical lens for matching the right partner type to your specific time, skill, risk, and scale needs. You'll also…
Summary In today's episode, I walk through the most common questions agencies face when pivoting clients to Google Analytics 4 ahead of the Universal Analytics sunset. Here's what this means for you. You avoid the trap of one-click migration tools by focusing on people, process, and proper configuration instead. You'll also learn these concepts: why…
A fireside chat with Christy Hiler, president and owner of Cornett and UntilYouOwnIt.com, a movement focused on increasing the number of women-owned marketing and advertising agencies. Can’t see anything? Watch it on YouTube here. Listen to the audio here: Download the MP3 audio here. Got a question for You Ask, I’ll Answer? Submit it here!…
Summary In today's episode, I talk with Christy Hiler, president and owner of Cornette, about her initiative called Own It, which shines a light on the lack of female ownership in the advertising business. Here's what this means for you. You discover why fewer than 1% of US ad agencies are women-owned compared to roughly…
Summary In today's episode, I break down how marketing agency owners can articulate and prove the value of strategy to clients who see it as a vague gray area. Here's what this means for you. You'll gain a clear framework for defining strategy so you can confidently price and sell it instead of letting clients…
Sarah asks, “QUESTION: WITH SO MANY OF US WORKING FROM HOME RIGHT NOW, HOW DO YOU COMMUNICATE AVAILABILITY TO YOUR CLIENTS AND SET EXPECTATIONS ON RESPONSE TIME?” Use great calendaring software that offers allocated blocks of time. You set your working hours first, then set up what size windows you want to offer. Your calendaring…
Summary In today's episode, I break down how to hire a qualified data scientist or agency partner when your organization lacks that expertise. Here's what this means for you. You gain a practical framework for evaluating candidates across six critical skill areas so you avoid costly mis-hires in a notoriously tight talent market. You'll also…
Summary In today's episode, I evaluate Facebook's brand collabs manager with Instagram integration and explain what it means for influencer marketing agencies. Here's what this means for you. You'll understand whether this tool threatens agency business models today and how agencies can build defensive value through analytics and relationships. You'll also learn these concepts: why…
