Month: March 2016

  • Share of Engagement vs. Share of Voice

    Marketing is an ever-evolving field that requires constant adaptation to stay ahead of the curve. While metrics like share of voice have been widely used for years to measure a brand’s success, they are becoming increasingly outdated. Consumers are no longer passive participants in brand conversations, and their engagement is a crucial factor in determining…

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  • Measure share of engagement instead of share of voice

    One of my least liked measures and metrics in marketing, and especially in marketing communications, is share of voice. Share of voice is theoretically what part of the conversation your brand owned during the reporting period. However, share of voice is incredibly easy to fake. Want to own share of voice? Print a press release…

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  • How to take a professional selfie

    A professional headshot is essential when we have something to sell. We may be selling products and services as a marketer. We may be selling ideas as a manager or leader. We may be selling our services as a job candidate. Whatever we are selling, adding our image enhances credibility and creates a personal connection.…

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  • Marketing Over Coffee: Facebook Instant Articles and AMP Tips

    In this week’s Marketing Over Coffee video special, check out our suggested tips for Facebook Instant Articles, AMP tips, and much more, including some special advice you can only get by tuning in. Not subscribed to Marketing Over Coffee? Subscribe here in iTunes.

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  • Advice for preparing your first speech

    Sharon asked, “What is your best advice for someone preparing for their first keynote speech? Should they keep it at a specific length? How much practicing should they do before the speech itself?” The best advice for someone preparing their first keynote speech, regular speech, or any talk of importance is to have something worth…

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  • Do Twitter direct messages boost sales?

    One of the ‘best practices’ touted by social media ‘experts’ is to never use direct messaging features in a social network to advertise. This has become such an ingrained belief that social media users take umbrage when it happens to them. Why? If the end user doesn’t want to hear from someone, unfollowing is a…

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  • IBM Watson Analytics Maps Social Media Conversations

    We struggle as marketers to identify influence in the context of conversation. We see who has the biggest audience, who has the highest number of shares or retweets – that’s table stakes. What we cannot easily visualize are the networks of conversation people have about a topic. Wouldn’t it be valuable to know who talks…

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  • Learn basic regression analysis for marketers [VIDEO]

    In this short 12 minute video tutorial, you’ll learn why regression analysis is important, what tools to use for getting started, and how to do a regression analysis on some marketing data. You’ll also learn what a hypothesis is and how to prove or disprove one. This tutorial is taken from my new book, Leading…

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  • Do Facebook Reactions increase engagement?

    Facebook Reactions have been live to the planet for a week. Consumers have the ability to not only like, but love, laugh, wow, angry, and sad at content they see on Facebook. We’ve discussed analytics potential for them and caveats about what not to do, like Reaction-baiting. The big question I have is, are Reactions…

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  • Make marketing technology work in an organization

    Verna asked, “What is the dynamic between the marketing technology operations and other technology teams?” To make marketing technology work, we must be equal parts marketer and technologist. The Chief Marketing Technology Officer (or equivalent) is the bridge between the CMO and the CTO. To make marketing technology work at an organization as a distinct…

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