A very long time ago, I was the Thought Police. I worked at a credit union data center, and I was one of the IT administrators. One of the rather unpleasant tasks I had was to monitor the Microsoft Exchange email server for sensitive data like account numbers, credit card numbers, OFAC data, etc. Microsoft…
Summary In today's episode, I walk through how to map and document undocumented business processes so AI agents can understand and execute them using Trust Insights' 5P framework. Here's what this means for you. You'll gain a structured way to translate the tacit knowledge trapped inside your senior staff's heads into agent-ready instructions without losing…
“It’s your always-on assistant”. This is the common refrain for all the new agent harnesses – Meta Muse, OpenAI Dots, etc. And it’s terrible. Here’s why: an always-on agent is, well, always on. That means it’s always consuming resources in some fashion, whether or not you want it to be. For example, I use Hermes…
