How to never run out of content: teach the news

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If you’re struggling with a content marketing strategy, if you’re struggling to put together something that your brand can be known for, the simplest, most effective fallback is to teach the news.

Yesterday, I was doing some work on a financial aid company’s account. Few things are as bewildering or poorly explained as the process of paying for college. The converse of this quandary is that the opportunity to explain it, any part of it, is a limitless well you can draw from if you teach people how the system works, especially as news occurs.

For example, in the financial aid world, the Department of Education publishes an enormous amount of information and news every day that you can draw from and teach. Four days ago as of this writing, they published this announcement:

In Dear Colleague Letter GEN-12-01, posted on January 18, 2012, we provided information on the provisions of the Consolidated Appropriations Act, 2012 (Public Law 112-74) that impacted the federal student aid programs authorized under Title IV of the Higher Education Act of 1965, as amended (HEA). One of those provisions limited, effective with the 2012-2013 award year, the duration of a student’s eligibility to receive a Federal Pell Grant to 12 semesters (or its equivalent) [see HEA section 401(c)(5)]

That little tidbit of legislative news has an enormous impact on millions of students and can provide several days’ worth of content, commentary, and more. What does it mean? Congress restricted the amount of time you can use a Pell Grant to 12 semesters (on the premise that if you can’t graduate from college as a full time student in 6 years, something is wrong). What are the implications? How does this impact part-time students? If you read into the details of the announcement, there are so many operational portions and examples that you could turn this one announcement into a week-long series all by itself.

This is why it’s impossible to run out of content on nearly any topic that you’re expert in. Read the news, figure out what it means, and teach to it. It’s an advanced form of newsjacking – instead of just being witty or clever (and often failing at it), try teaching the news and what the impact will be on your customers and prospects. They’ll thank you for your expert interpretation and increase your credibility in their eyes.


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Why we’re doing A/B testing wrong according to Tom Webster

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The most powerful revelation from the Digital Marketing Summit for me came from master data storyteller Tom Webster, who effectively wrecked a lot of people’s perceptions of A/B testing in his talk (those who were paying attention, anyway). One of the most powerful ideas he delivered was that A/B testing in its current form is broken. It automatically discards the opinion, preferences, and inclinations of a significant minority of the audience in order to maximize the results in the biggest segment of the audience.

When you think about that, he’s right that we are crazy for doing that. If 60% of our test audience likes an email and 40% doesn’t, then when we ship the email to our entire audience, assuming the test audience is a representative sample, we’ve basically told 40% of our audience that their preferences are unimportant to us. Tom Webster’s prescription for fixing this is elegant and yet simple (but not easy): segment out the 40% and figure out why they liked “the losing choice” better. There may be a market opportunity there to make those people much happier with you (and earn more revenue from them) rather than ignore their wishes and marginalize them.

How we’ll do that will be tricky. Certainly, in things as simple as subject lines, if you’re testing to two formats, then segmenting folks into different formats is simple enough. You could easily imagine a “snarky subject line” segment and a “cup of soup marketing” segment. What will be tougher for many of us as marketers is to adapt our content (or automate the adaptations) to conform to those segment’s desires for personalization. Imagine going to a website, having a colleague visit the same website, and having radically different experiences from the start because you fall into two different segments that have different needs.

We see this happening already to some extent; those folks who have LinkedIn Pages for their companies can customize the order in which products are shown based on profile information. C-Level executives or people from large companies can be shown different offerings. On LinkedIn, even status updates can be targeted at specific audience subsets, rather than broadcast generally:

SHIFT Communications: Overview | LinkedIn

But these kinds of customizations are canned generalizations and are just the very tip of the iceberg compared to what Tom Webster was explaining.

This is the future of marketing – being able to give people what they most want that makes them happy, regardless of whether they are in the majority or not. Now we just have to build the tools, technologies, and infrastructure to make that happen. Special thanks to Tom for sharing his wisdom and insights.


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The Secret to Not Giving Away Your Secrets While Speaking

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In the previous post, we talked about how to get at the secrets being shown in conferences in order to reap value for your company’s products or services. Let’s look at the flip side of that coin: suppose you’re presenting and you want to share your successes, but not give away the secret sauce of your company’s competitive advantage(s).

How would you go about doing this, especially in a way that is still ethical, honorable, and helpful?

Be Helpful at a More Basic Level

One of the best ways to do this is to tailor your talk below the presumed skill level of your competitors, effectively telling them nothing new. For example, one of the tips I shared in my SocialFresh talk was about finding media opportunities using existing inbound links. This is a common and commonsense practice that many marketers already use (or should, anyway), so for those who have heard it, it reaffirms what they’re already doing but doesn’t give away any more advanced tools and technologies.

Pick Orderless Recipes

In cooking, some recipes can have things go in any order. For example, if you’re making an overnight or slow cooker stew, for the most part, you can throw in items in relatively any order or no order at all, because it’s all going to cook up together. For other recipes, such as the creaming method in baking, if you don’t perforate the butter with sugar in a mixer, you will have a baked good that will be as dense as a brick and unpalatable, if not inedible.

If you want to share stuff that doesn’t give away competitive advantage, exclude sharing the recipes that have specific orders. Keep those to yourself, to your business, and share the general order recipes that will give success to audience members. Then get super proficient at the special order recipes so that they become key competitive advantages rather than the orderless recipes.

Share Recipes But Not Execution

A third and final way to share without giving away the farm is to share recipes without sharing your execution of them. For example, you could recommend a recipe that involved the curation of email lists. Most people, when faced with a data curation task, simply hand it off to the lowest paid employee to do and it gets done one way or another. However, you might have a special method in your toolkit or a special piece of code that gets the job done exponentially faster. Your competitive advantage isn’t the recipe itself but the efficiency of your execution of the recipe, and thus you can freely share the recipe with others.

Conclusion

These suggestions don’t stop someone who’s got a master chef on staff from decoding all of your secrets, but it’s been my experience that there aren’t that many master chefs out there that are attending all of these conferences. They stopped attending long ago when they were no longer able to extract as much easy value out of them, and thus they stopped when the easy wins stopped.


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Marketing White Belt

Basics for Digital Marketers
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I recommend & use:
SEOMoz SEO Software
SEOMoz SEO software.
I recommend:

for small business incorporation.