What’s your marketing scratch game?

Chris Brogan recently mentioned not having a scratch game when it came to pancakes:

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I thought this was amusing, because as foods go, pancakes are fascinating. For those folks who aren’t familiar, a pancake is a breakfast bread that’s cooked entirely in a pan or griddle. The recipe for your average pancake goes something like this:

  • 1 cup of flour
  • 1/2 cup of milk
  • 1/4 cup of sugar
  • 1 teaspoon of salt
  • 1 egg
  • 1/4 cup vegetable oil
  • 1 tablespoon baking powder

Mix it all together and then put on a griddle in portions until cooked.

That’s a fairly straightforward recipe, and that’s where most people stop. They get the recipe, they cook the recipe, they eat. There’s an entire world happening beneath the surface, however, something that can up-level your scratch game considerably. The recipe describes the structure, and underneath the structure is the framework. Once you understand the framework, you know what can change and how much flexibility you have to adapt it.

Let’s look at the pancake recipe again.

  • The flour provides nutritional mass, and in the case of wheat flour, it also provides stability via gluten.
  • Milk provides a protein-based liquid transport that helps the leavener work and create gluten when water is exposed to gluten proteins.
  • Egg provides additional structure in the white part, and mixture stability via emulsification with the yolk.
  • Salt and sugar enhance flavor by activating additional neuroreceptors on the tongue.
  • Oil in the recipe provides lubrication and keeps the goods from sticking to the pan. It also creates a more rich sensation on the tongue.
  • Baking powder provides leavening via the release of carbon dioxide. This gives pancakes their "fluffiness".

Now that you understand the framework of what a pancake is and what all of the components do, you also understand what can be changed and how. This is what makes your pancake scratch game powerful For example, you can’t omit the baking powder without providing a different kind of leavening that’s gas-based. If you omit it or substitute it for something scientifically non-equivalent, you’ll cook up bricks rather than light, airy cakes.

You can, if you’re gluten-allergic, substitute the wheat flour for a different kind of flour. Doing so reduces structural stability, so you’d need to increase the amount of egg in order for the pancake to hold together.

You can, if you’re lactose or dairy sensitive, substitute in soy mile or almond milk or any other water-based protein colloidal suspension without needing to change anything else.

Want to reduce or substitute the sugar? Not a problem – in this recipe, it only adds flavor. You could substitute with vanilla extract and a bit of stevia.

Want to add dried fruit or chocolate chips or any other solid additive? Add a bit more egg or flour to provide additional stability.

Want to add a wet flavor of some kind? If it’s water based, substitute out a bit of the milk (such as apple cider). If it’s oil based, substitute out a bit of the oil.

All of this variation comes from understanding the framework of what makes a pancake versus what doesn’t. Once you understand the framework, you can customize and make exactly the kind of pancake you want to make. This makes your scratch game incredibly powerful. You understand the function, and thus you can vary the form; you understand the spirit, and you can adjust the letter.

Unsurprisingly, all of this applies not only to cooking, but also to your marketing. A recipe is nothing more than a tactic. (recall that strategy is the menu) If you just blindly follow marketing recipes without understanding what they do or what the outcome is supposed to look like, then you’ll forever be locked into the same way of doing things, rather than adapting as things change. Your marketing scratch game will be weak, and you’ll have to resort to using other people’s boxed products at a significantly higher cost and questionable ingredients.

For example, let’s say that you found a marketing recipe promoted by a social media expert that said you should follow 25 people a day and reply to anyone who mentions you. What’s the underlying structure? It’s about acquiring audience reach (follows do tends to net follow-backs) and engagement (replying to people sets the perception that you’re actually interacting and not just broadcasting).

Once you know those ingredients and what they do, you know what can change. If you don’t have time to follow people, a promoted account campaign can do the same thing with probably similar results. On the other hand, like the baking powder in the pancake recipe, you can’t substitute anything for engagement. There isn’t a viable substitute for acting like a human being and talking to people.

Take the time to not only acquire marketing recipes, but understand what the framework is that makes them work. That understanding will help you make them far more useful than just blindly following someone else’s experience and hoping it applies to your business as well. Your marketing scratch game will be amazing – and so will your business results.


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Remember the long view in marketing analytics

As marketers in the always-on, all-data-all-the-time mindset, we often forget to look backwards. In fact, looking back more than a month or a quarter is generally frowned upon, with snarky comments such as “having both feet firmly planted in the past”. That said, there can be tremendous value in a much bigger picture perspective.

Try this, the next time you’re rooting around in your analytics cellar, looking for insights. Take your data over a much longer period of time and look for seasonality over the years. Here’s an example:

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I took the most basic measure, site visits, and grabbed 5 years of data out of Google Analytics, put it in a spreadsheet, and then sliced it up so that it was year over year, rather than one long chart.

When I went cruising through the data, I noticed that my blog got a decent amount of traffic, above and beyond the normal, right around the second weekend of May. I also noticed that it failed to happen in 2013, but came back somewhat in 2014.

From this interesting find, I’d need to go dig into why. Looking more carefully in the data, there’s a blog post that always seems to get attention again at that time of year, year after year.

So with that, what do I do about it? Well, when 2015 rolls around, if this were my business, I’d consider doing an integrated marketing campaign around that time. Maybe I’d do some paid media. Maybe I’d remix the post into an infographic. Maybe I’d hire a PR firm to pitch it to the media to get some different eyeballs on it. If this were my full time business rather than a personal blog, I’d double down on that time period and that content to see if I could take advantage of what is obviously a multi-year, seasonal trend.

Do the same with your own data. Take a break from focusing on yesterday’s numbers to look at yesteryear’s trends and see if there’s something obvious that you’re missing!


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Standing trial in the court of public opinion

Here’s a social media 101 lesson that seems to continually escape people, whether they be unpopular celebrities who ask to be memed, politicians and political parties who attempt to run hashtag Twitter campaigns, brands that show up for live online events, etc.:

If you are unpopular, do not submit yourself to stand trial in the court of public opinion.

You would think this would be a logical, obvious conclusion to reach, but it’s apparently not. It should be a logical conclusion for politicians, especially in the United States: 47% of the population, regardless of your party affiliation, dislikes you because of the label you wear. It should be a logical conclusion for someone who has committed notorious, very public crimes. It should be a logical conclusion for someone who takes an unpopular position.

judy15n-6-web

Who can stand in the court of public opinion safely? People with raving fan bases and relatively little dissent. A celebrity like Taylor Swift, who has her own army, can safely do so because there’s a large base of ardent defenders. A revered public figure like His Holiness the Dalai Lama can do so because he’s largely inoffensive to everyone except the government of China.

If you still need to engage via social media or other digital channels even though you’re unpopular, use some common sense. Appear in moderated forums where you can answer legitimate criticism without having to deal with an army of poorly-informed dissenters. Publish with the comments off for a while. Own the mistakes you’ve made and find ways to make good on them – and if you can’t, if there’s no possibility for redemption, then get out of the limelight.


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