You Ask, I Answer: Agency Social Media Marketing Strategy?

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You Ask, I Answer: Agency Social Media Marketing Strategy?

Taryn asks, “What do you/your company post on company social media? Do you share client work and updates? BTS & company culture of the agency to appeal to new hires? A mix of both?”

It depends – each channel is different, each audience is different. Setting clear purpose and intent makes a big difference about what you post, about your whole agency social media marketing strategy. At Trust Insights, most of our Twitter and LinkedIn content is syndicated industry news we find useful. YouTube and Instagram tend to be events. Deciding a purpose matters most, following by setting measurement goals.

You Ask, I Answer: Agency Social Media Marketing Strategy?

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In today’s episode Terran asks, what do you what are your company post on company social media? If you work in an agency, do you share client work and updates back behind the scenes and company culture of the agency to appeal to new hires and mix? Both? It’s a good question.

It depends.

It depends on the audience, the channel, the overall strategy, things like that.

One of the things that is really helpful in terms of marketing your agency on social media is setting clear purpose.

What do you get from this channel? What do you get from this channel? What do you get from this channel? So Trust Insights, for example.

Twitter, mostly is going to be syndicated industry news.

Same with LinkedIn.

LinkedIn actually gets a syndicated copy of us to answer videos as well.

And that’s because the audiences on those platforms are, are expecting and behave like audiences that want heavy business content.

Things like articles we find useful and informative when it comes to data and analytics, which is what we mostly work with.

YouTube and Instagram, for us tend to be about events.

So posting conference videos, snippets, live interviews and things from events that we’re at, we go to a lot of events.

We speak at a lot of events.

And so those channels, that’s sort of the intent there.

So that that purpose matters most to know what it is that the audience expects.

The other thing to think about is what does the audience how do they behave? those channels.

When you’re on Instagram, for example, you’re you know, you’ve got the whole, you know, something going into scrolling through your feed is as quick as possible swiping through your stories.

And so that’s a place where it is almost completely visual content.

No super heavy chunks of text saying with Facebook, although our our analytics on Facebook have been so appalling that you know, it’s at this point, the only reason we post to Facebook because we haven’t removed from Agorapulse yet.

deciding that purpose matters the most.

Second thing that’s really important is to set really good measurement goals.

Right? If you set up a channel and you said this is going to be our behind the scenes channel, and you’re posting and then you look at your analytics and as a flatline, the audience isn’t responding to it.

So change your strategy one really important thing to do that not enough people do is ask the audiences on that channel what they want from you on that channel, just, you know, run a poll, run a survey, maybe even put a few ad dollars behind it just to make sure people who are subscribed to you can see it.

But ask them like, Hey, you follow us here in our audience, whatever.

What do you want to hear? What do you want to see? What would be value to you.

And that will help you triangulate on that channels impact as well.

Third thing I’d recommend doing is at least for those channels, where you can get the data LinkedIn is not one of them, but certainly YouTube, Twitter, Facebook, Instagram, you can get competitive data.

So if there are competing agencies in your space, you can extract that data from the music and a number of different third party tools and get a sense for what really works for those other agencies.

So if you say like a public relations agency, put together a list in something like Talkwalker or CrowdTangle.

And look at what they post Look what gets them the highest levels of engagement, look at the top 20 or 30 posts or maybe the top 25%.

And get a sense of, is it content that is about, you know, behind the scenes, is it client stuff? What is it that that resonates most and that will give you a good sense of what that industry’s general audience is looking for.

So those are sort of three steps.

Figuring out your purpose, validating that purpose with measurement, and then looking at competitive in order to see our others others Similar audiences like that.

The competitive one I think, is when people don’t do enough of and they overlook because it is much more difficult and time intensive to do.

But it’s how you’re going to grow.

Because if you have a good sense of this is what our competitors are doing and what’s working for them, then you may be able to take some market share with them, at least in terms of Attention, attention that they get on social media.


If your competitors, engagement metrics, are all appallingly low, then you have to consider maybe they’re doing it wrong, as a collective group thing within an industry is not uncommon, especially the agency world because people in the agency world, job hop like crazy and so you can get a very homogenous culture.

In a region, all the agencies social media starts to behave the same because in some cases, that person that, you know, manager or a director or vice president has been at like seven agencies in the area in like the last four years.

And so all those practices tend to be homogenous.

So use that as a warning sign too.

if everybody’s content looks the same and everybody’s metrics look the same, then you have an opportunity to do something different and perhaps gain some market share that everyone is ignoring.

So something to think about lots lots to think about, but that’s would be my recommendation said the purpose measure the purpose and compare the purpose and see how you do if you have any follow up questions please leave them comments box below.

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