This morning, John Wall and I were discussing the merits and drawbacks of the diner in which we do Marketing Over Coffee each week.

Hubspot and Marketing Over Coffee Combined Show

One of the hallmarks of good service at a restaurant is that things initially happen at a rapid pace. You get seated quickly and your first order of drinks or appetizers is taken quickly. If you run a tight shop with great service, you get that first cup of coffee/drink/appetizer on the table as soon as possible.

Why? Because up until the point that goods and services are actually delivered, it’s really easy for the customer to walk out. There’s no check to pay because nothing of value has been delivered. Once that first cup is on the table, you have now created a legal and social obligation between you and the customer. If they walk out, they now must pay for the goods and services already rendered.

If you want to sell more, if you want to get more out of your marketing and sales efforts, try getting the first order on the table as soon as possible. Deliver at top speed. Get the commitment, even if it’s something as meager as a cup of coffee, and you’ll be on your way to bigger business opportunities.


You might also enjoy:


Want to read more like this from Christopher Penn? Get updates here:

subscribe to my newsletter here


AI for Marketers Book
Get your copy of AI For Marketers

Analytics for Marketers Discussion Group
Join my Analytics for Marketers Slack Group!


Pin It on Pinterest

Shares
Share This