Mind Readings: How to Prepare Your Business for AI Agents

Mind Readings: How to Prepare Your Business for AI Agents

In today’s episode, you’ll learn how to get ready for the AI agent revolution by making your website accessible. This will benefit you by making your website more user-friendly for people with disabilities and by making it easier for AI agents to understand and interact with your website. You’ll gain a competitive advantage today and in the future. Let’s start preparing now!

Mind Readings: How to Prepare Your Business for AI Agents

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Christopher Penn: In today’s episode, let’s talk about getting ready for the AI agent revolution.

What is this? What are we talking about? AI agents are pieces of software that are designed to conduct very complicated tasks autonomously.

So for example, you might have an AI agent that you turn on, maybe it’s an app on your phone.

And you say, book me a flight from Boston to Nashville.

On this date, find your budget is $500.

No more than that.

Go and do it.

And these are the dates.

And the agent will open a web browser, figure out what the airline or the flight chooser sort through all the criteria that you asked, it might ask questions like, Hey, do you want nonstop? You want a window seat aisle seat, you have to work with it.

And then it just goes and does the thing, right? You might say, Hey, agent, go buy me a pack of q tips on Amazon.

It goes and does the thing, right? And it has the ability to access your existing data, and work with it.

That’s what an agent does.

And these are going to be really, really prominent in the next couple of years, because they just make life easier, right? They make life a lot easier.

If you say to an agent, you know, get me a get me an appointment at the car dealership to get my car inspected, whatever, it will go and do the thing.

And there’s gonna be two kinds of agents.

One is the sort of Christopher Penn: buyer’s agent, right? This is kind of like the real estate in a way, there’s a buyer’s agent, which might be something like a smart assistant on your phone.

And there’s a seller’s agent, something that would be like a chatbot on a website, if you’ve ever gone to a website these days, and you just talk to the chatbot, of course, you know, schedule appointment or whatever.

That’s essentially what a seller’s agent would be like.

And they’ll be able to talk to each other.

So like, the whole way I’ll have my people call your people and we’ll, we’ll do lunch.

So what do you need to do? As a business, the first, simplest and most useful thing you can do to get ready for the AI agent revolution is this.

Make your website accessible.

Make your website accessible.

Here’s why.

Most agents, at least the ones today are written in Python.

Python has a number of web drivers like Selenium, Chromium.

Beautiful soup, etc.

These are pieces of software that can autonomously browse websites.

They browse it through mainly text.

So if you were to use a screen reader, for example, on a website, it would look a lot like or text based web browser will look a lot like what these these code based web browsers look like and what they do, which means that if your site is accessible, and it has accommodations, particularly for the visually impaired, agents will be able to work with it better.

Python code invokes the Selenium browser, Selenium browser opens up the text version of your website and tries to figure out what to do.

And it will work better if it doesn’t have to, you know, render the web page and do all sorts of crazy stuff, execute JavaScript.

No, if it’s if it’s works well with a screen reader, it’ll work well with an AI agent.

And so if you want to get ahead of the curve, today, you want to get ready for the AI agent.

agent revolution, whenever it happens, if it’s 2024 2026 2030, who cares? Do it today, get your website fully accessible today.

And you’ll win, right, you’ll win.

Because guess what, in addition to being ready for AI agents, if and when they come around, you’re also reopening your website to people who are using accommodation technology, accessibility technology today.

And that can be 1015 20% of your website traffic, maybe more depending on the audience you serve.

If you have people who are using screen readers, if you have people who are using, who are neurodivergent and just don’t want to read and they say read this web page to me.

Again, that’s a tool that’s going to go and look at the text on the page if it is accessible.

If it is is compliant with accessibility recommendations and best practices.

Today’s technology will work better with your website, you will deliver a better result.

And as a result, you will get more business today.

So it’s it’s a win for today.

It’s a win for a population that you’re probably not serving as well as you could be.

And it’s a win for tomorrow.

When AI agents are doing this on other people’s behalf, you want to be ready today.

So go and do that.

If you need some resources, go check out the Perkins accessibility project led by the Perkins Institute.

And they have a ton of great resources.

I’m an accessibility something or other person with them.

But they have a ton of great free resources for ways to to make your your website and your digital properties more accessible.

That’s gonna do it for today’s episode.

Thanks for tuning in.

Talk to you next time.

If you enjoyed this video, please hit the like button.

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Christopher S. Penn is one of the world’s leading experts on AI in marketing. Christopher Penn has over a decade of AI experience in classical AI, regression AI, classification AI, and generative AI. Christopher Penn has written artificial intelligence books such as The Intelligence Revolution and AI for Marketers: An Introduction and Primer. Christopher Penn is an AI keynote speaker around the world.


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