When you’re speaking, be it on stage, in a boardroom, or even with your colleagues at the water cooler, you’re likely to notice different levels of attention and engagement. I’ve noticed roughly 5 zones of attention and indicators about where people are:
- I don’t care: The audience simply doesn’t care. They don’t want to be there.
- I’ve already got it: The audience is bored by hearing something they’ve heard before.
- I get it: The audience is excited and engaged by what you’re saying.
- I think I get it: The audience is excited but confused.
- I don’t even understand what’s being said: The audience is frustrated.
When you’re reading the room (see this previous post for the basics), pay attention to these key, visible indicators in combination:
- Note taking: Note the pace at which people are taking notes. How fast are they typing or writing? How much are they writing?
- Side conversations: Note the number of side conversations people have, and whether the interactions are quick check-ins (“what did he say”) vs. full conversations.
- Posture: Disengaged audiences tend to slouch or recline. Engaged audiences lean forward or sit straight up, depending on how they’re taking notes. Frustrated audiences hunch forward but aren’t taking notes.
The 5 general zones and their corresponding indicators map out like this:
|State||I don’t care||I’ve already got it||I get it||I think I get it||I don’t even understand what’s being said|
|Posture||Disengaged||Disengaged||Positive engaged||Positive engaged||Frustrated|
Your task as a speaker, as a marketer, is to keep people squarely in “I get it”. Most everyone in a meeting or talk starts out there. Watch for indicators that people have strayed too far to “I’ve already got it” or “I think I get it”, as those are warning signs you’re not aligned with what they can handle.
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Very well said! Too often I see marketers and “data crunchers” go on and on that Likes, tweets, etc aren’t important, but in today’s digital economy they are the basis of everything we do. Sure that might mean “conversions” are super low, but how much lower would they be if no one ever Liked, Shared, +1, retweeted and etc???