Here’s a social media 101 lesson that seems to continually escape people, whether they be unpopular celebrities who ask to be memed, politicians and political parties who attempt to run hashtag Twitter campaigns, brands that show up for live online events, etc.:
If you are unpopular, do not submit yourself to stand trial in the court of public opinion.
You would think this would be a logical, obvious conclusion to reach, but it’s apparently not. It should be a logical conclusion for politicians, especially in the United States: 47% of the population, regardless of your party affiliation, dislikes you because of the label you wear. It should be a logical conclusion for someone who has committed notorious, very public crimes. It should be a logical conclusion for someone who takes an unpopular position.
Who can stand in the court of public opinion safely? People with raving fan bases and relatively little dissent. A celebrity like Taylor Swift, who has her own army, can safely do so because there’s a large base of ardent defenders. A revered public figure like His Holiness the Dalai Lama can do so because he’s largely inoffensive to everyone except the government of China.
If you still need to engage via social media or other digital channels even though you’re unpopular, use some common sense. Appear in moderated forums where you can answer legitimate criticism without having to deal with an army of poorly-informed dissenters. Publish with the comments off for a while. Own the mistakes you’ve made and find ways to make good on them – and if you can’t, if there’s no possibility for redemption, then get out of the limelight.
You might also enjoy:
- Best Practices for Public Speaking Pages
- Marketers, Stop Panicking About Apple Mail Privacy Protection
- The eCommerce Marketing Technology Stack
- Google Analytics: A Content Marketing Engagement Test
- Cómo decide Google Analytics el seguimiento de atribuciones - Christopher S. Penn - Orador principal de ciencia de datos de marketing
Want to read more like this from Christopher Penn? Get updates here:
Get your copy of AI For Marketers