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  • Game mechanics for non-profits

    A while ago on Marketing Over Coffee and other places we discussed the SCVNGR game mechanics deck, a deck of cards with different mechanisms that stimulate human behavioral patterns. While marketers are more than happy to jump all over these methods, it’s well worth considering for marketing more useful things, like non-profit donations.

    The World of Warcraft Armory - Moriturus @ Arathor - Achievements

    Let’s take a look at just a few mechanics and how a non-profit might be able to make use of them.

    Progression Dynamics. Non-profits for a long time have had statuses such as donor levels, but they’re uncreatively used. At best, a donor level is listed in a brochure or program guide, and maybe the top achievers (donors) get a shout-out at an organizational event. This is the age of social! Make those levels public and spreadable! Imagine how simple it would be for an organization to post as a Facebook status or tweet every donation (for those who didn’t want to remain anonymous) along with thanks and donation level.

    Example: “Thanks @cspenn for donating! You’ve reached donor level 23! Only $230 left until level 24!”

    Badges. Coupled with progression levels, badges (from locations earned in Foursquare to Achievements in WoW) are an equally potent way to recognize people. Most organizations recognize large donors or longtime donors and stop there. Get creative! Badges don’t cost you a thing – make as many as you can and hand them out with great frequency, very publicly, to take advantage of the habit that people tend to collect damn near anything you put in front of them.

    Example: “Congrats @cspenn for earning the Fastest Donor badge! You donated within 60 seconds of our tweet!”

    Leaderboards. The only thing better than being in a progression guild in Warcraft is being listed in a progression guild in all the major guild leaderboards. People love to show off their status. Take advantage of this simple social mechanic in your community and publish a leaderboard, and make leaderboards for more than just one mechanic. For example, you have top donors, which is of course useful, but what about top social sharers, folks who might have more time than money? What about top referrals to your web site? What about top networkers who bring new people to your Facebook page? Find ways to implement leaderboards for all the metrics that matter to you and publish them to encourage people to compete!

    Example: “Hey @cspenn! You just reached #23 in the Social Leaderboard! Keep telling people about us!”

    Groups. Farmville would be fairly boring without other people. Warcraft would be equally flat without guilds to join of like-minded players. Do you encourage your constituents to network just with you, or do you help them network with each other? Create reasons for teams, guilds, groups, or other gatherings virtually or in real life of people who might gain something from each other, and have them compete for the above listed progressions, badges, and leaderboards as groups.

    Example: “Hey @cspenn! Your guild, Unifying Force, is now in the top 20 donor guilds! Congrats!”

    Take a look at the SCVNGR deck and figure out how you can work one or more game mechanics into your non-profit organization’s structure. Most of the mechanics will require little or no money and can encourage exactly the kind of behavior you want from your audience – and let them have some fun at it, too.


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  • What World of Warcraft: Cataclysm can teach you about appreciation

    WoW Cataclysm

    The third expansion pack to the World of Warcraft franchise, Cataclysm, will be coming out this year. Everything that players have known and loved for the last 5 years is on the table for a re-write, from how characters work to the virtual places and hangouts where players have spent their time for half a decade. It’s Blizzard Entertainment’s way of rebooting the franchise, changing up how it will work, and theoretically giving them room to continue growing the franchise.

    From a story perspective, the virtual world of Azeroth is going to be struck by a massive disaster that will shatter it, completely changing things and causing a lot of mayhem. Here’s what’s different about this disaster: we all know it’s coming some time this year.

    Some people are preparing by gathering up materials in game to sell later, anticipating shortages. Other people are touring the world of Azeroth as it is now, taking pictures and recording their favorite spots, many of which will no longer be available or will be changed beyond recognition. Some are running through dungeons and other parts of the game they’ve missed or never gotten to in five years of playing. Some are trying to maximize their characters’ gear and abilities so that they’re ready to experience all the new parts of the game the moment it hits the shelves.

    So here’s the food for thought part: if you knew with 100% certainty that a major disaster was going to befall this world, the real life world, in the next 5 months (but probably before November), and that you’d survive and have access to the basics like food and water, what would you do now to prepare? If you knew that everything from favorite restaurants to the mountains and seas themselves would be different somehow, what would you do differently today to get ready?

    Unlike World of Warcraft, we don’t get the luxury of a grand creator notifying us in advance of a major disaster (or allowing us to beta test life in it).

    Now that you’ve got an idea of where you’d go and what you’d do, how much of that is stuff you could do today?


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  • Recommended: Scarborough Fair Bed and Breakfast, Baltimore, MD

    Recommended: Scarborough Fair Bed and Breakfast, Baltimore, MD

    There are few places in the world of hospitality that I’d actually recommend. Most of the places I’ve stayed – and there have been many – were sufficient to be a place where I’d get some sleep and a bite to eat, but nothing else.

    Hotel chains are valued precisely for the consistent mediocrity, just like fast food – you know what you’re going to get the moment you see the sign on the road. You don’t have to ponder whether the Big Mac or the Holiday Inn will be significantly different in Topeka or Trenton. It won’t be.

    As a result, most of the places I’ve stayed are sufficiently mediocre, which means I usually can’t wait to get home after a few days, and if someone asks for a recommendation for a certain city, I’m hard pressed to come up with one.

    Baltimore sightsExcept Scarborough Fair. Bed and breakfasts are not my thing, and to be perfectly honest, it wouldn’t have been a place that I searched out. But this particular one happens to be co-owned by a Blue Sky Factory employee, and is within slow walking distance of the Baltimore office, so it made perfect sense to stay there.

    Wow, am I glad I did. I stayed in the lavishly appointed Edgar Allan Poe room, which was a lovely, if gothic, room decorated to evoke the themes of Poe’s life. An electric fireplace, a writing desk with Poe’s literary works on it, a giant private bathroom – it literally felt like home rather than a hotel.

    Baltimore sightsThe breakfasts were amazingly good, too. For the road warriors among us who are used to the standard rubber eggs and cardboard biscuits under the hotel lobby heat lamps, Scarborough Fair’s fare was a considerable step up. On my last morning there, breakfast was a cheese and crimini mushroom omelet with sage, vanilla oat parfait, blueberry and white chocolate biscotti, and of course coffee. Try getting anything like that at a hotel.

    The innkeepers, Barry and Jeff, run an awesome little home away from home, and I’d definitely recommend staying there versus a regular hotel if you’re in the Baltimore area. It’s at 801 S. Charles Street, Baltimore, MD. How much did I enjoy staying there? They get the highest compliment I can think of from me, an optimized outbound link from an AdAge Power 150 blog, that’s how much.

    Find their web site here: Baltimore Bed and Breakfast.


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  • Why Serendipity Shouldn't Matter

    Why Serendipity Shouldn’t Matter

    “Serendipity is the effect by which one accidentally stumbles upon something fortunate, especially while looking for something entirely unrelated.” – Wikipedia

    I’ll be contrarian to my good friend Chris Brogan in saying that serendipity shouldn’t matter to you. Here’s what I mean. There’s an interesting expression in ninjutsu: banpen fugyo. Literally, change, never surprised. Toshitsugu Takamatsu, the previous headmaster of the Togakure Ryu ninjutsu school, is quoted as saying there’s no such thing as surprise for the ninja.

    Stephen K. Hayes, my teacher’s teacher, often says that luck is merely energy that is unchanneled.

    If you’re really good – really good – at life, if you’re working towards mastery of all that life has to offer and all the potential you have in life, then surprise and serendipity should be the gravy. They should be the bonuses at best. Why?

    At the Web 2.0 Open, one of the exercises I asked people to do (adapted from Stephen K. Hayes’ phenomenal Evocation workshop) is to pick out something in your life that seemed like a lottery ticket sort of experience. Pick out something that was just wow! and good fortune came your way, and tell that story to a friend. During the event, I asked people to talk to the person next to them about their experiences, telling this story of a magical moment in their life when something fortunate happened. I told my story of co-founding PodCamp with Chris Brogan and suddenly finding myself on a jet to Sweden to put on PodCamp Europe at Jeff Pulver’s behest.

    Serendipity, right? Good luck, right?

    The second half of this particular exercise was to take the exact same story but retell it in a fashion where no luck was involved, where you made it happen and the natural course of events was that your efforts and focus created the outcome of success. I asked people to exaggerate if they needed to, but make the story work. Again, my story was of how hard Chris and I worked to create PodCamp and make it the success it was, and naturally events occurred which led to us being asked to create PodCamp Europe.

    Here’s the funny thing: with a significant majority of the room, very little or no exaggeration was needed. Very little. Most people were able to find enough factual evidence in their lottery ticket moment of all the things they had done, all the choices they had made, that led to their good fortune. More than a few spirits perked up as they realized just how much of a hand they had in their “luck”.

    This is the power that you have, the power that you give away, the power that you forfeit when you chase serendipity, when you hope for good things to happen just because instead of taking the reins for yourself.

    Take charge of your life. Take charge of your destiny. Yes, leave room for hope and serendipity, leave room for good things to happen as bonuses to what you’re already doing, but do not live another day in your already too short life counting on hope when you have the capacity, the capability to take the wheel of the ship for yourself, to make good things happen, and to set the stage for the results you want.


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  • What Warcraft's wool cloth should teach you about marketing

    I’m an avid gold-maker in World of Warcraft. Like real life, the amount of gold you have in the game is a direct measure of how much value you bring. If you quest like mad and rack up thousands of gold, you’ve got the skills and the time to complete lots of quests. That’s value. If you farm materials like in-game consumables, you’re generating value for other players who don’t have to spend their time farming, and the gold pours in. If you play the Auction House, knowing your markets and trends, you can arbitrage items that are sold for unusually low prices by players that don’t know better and resell them at market prices – and the gold pours in.

    What I want to highlight today, though, is an important aspect of the gold making game. Take a look at the top 5 items I’ve sold in game recently:

    WoW sales

    The first and fourth items are rare cloth that can be made only once every 4 days. Scarcity makes them incredibly valuable. The same is true for item 3, the Hat of Wintry Doom, because it’s made from rare items.

    The second item is an in-game pet that can only be acquired in a little-loved backwater part of the world that takes ages to get to. People pay a price premium for it because they don’t want to burn up the time and effort it takes to get there.

    What’s really important is item 5, wool cloth. For anyone who does not play World of Warcraft, wool cloth is a commodity. Not only is it a commodity, but it’s an especially plentiful commodity that most early players encounter by the bucket before moving onto more challenging parts of the game. If chess pieces wore clothing, pawns would be the ones sporting wool cloth – it’s common.

    So why is such a mundane commodity the #5 seller? Two reasons: first, it’s used by several professions in game, which means there’s consistent demand for it. Second, most players run right past the stage of the game where they’d accumulate a significant amount of the cloth in their pursuit for better, shinier objects. Thus, while it’s plentiful, most players forget about it and move on rapidly, long before they accumulate any significant amount of it.

    Consistent demand. High potential supply, low actual supply. This is a profit engine.

    So what does this have to do with marketing? How many people are searching for the shiny object, the rare, the Ebonweave cloth of marketing? Social media currently holds this crown, though a few years ago it was SEO, and before that it was email. Everyone wants into the new, the shiny, the really glittery with the high potential payoff, and for those few that do succeed in making the Ebonweave of marketing, the payout is handsome.

    But.

    But there’s more than enough money in the marketing equivalents of wool cloth. In the rush to social media, people forgot search optimization. In the rush to search optimization, people forgot email marketing. All along the way, there are lots of valuable methods that generate real results and real income, and those rushing to reach Grand Master Social Media Marketer are leaving money and opportunity on the table.

    Remember your wool cloth. Revisit the things that used to be hot and see, now that they’ve reached maturity, just how quietly profitable they can be. Some things won’t be any more, but some things perceived as a commodity could still be one of your best sellers if you’re good at it and the attention deficit crowd has moved onto whatever new shiny has appeared for the day.

    Good luck farming your wool cloth.


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  • Web design and photography assessment tip

    How effective is a web design?

    How effective is a photograph?

    iPod Touch home screenHere’s an easy way to tell. Load up your web site of choice on a mobile browser. Hold the device at arm’s length. If you can’t immediately pick out the call to action and get a sense for what the site is about, then your web design isn’t amazing.

    The same is true of photography. Load up your photos in iPhoto or Picasa or the thumbnail browser of your choice. If at a glance not a single photo stands out, then your photos don’t have the famed Tom Peters’ Wow! factor.

    The very best way to test this out is to do it with other people. Load up your sites or photos on the mobile device and ask someone to quickly take a peek. If they’re not getting the message you want, then it’s time to go back and sharpen the pencil.

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  • How World of Warcraft can make you a better marketer

    I’ve been playing World of Warcraft (WoW) for fun the past couple of weeks or so. It was a fun game in the beginning, but now it’s a useful game, at least in the sense of honing two vitally important skills, arbitrage and information asymmetry. (two skills, I might add, come in handy in today’s economy)

    World of Warcraft ArbitrageTo the right is a screen clip of WarCraft as it appears with a few pricing plugins installed. By itself, the doesn’t look at all like this, only with some plugins. (Auctioneer, if you’re a WoW gamer) Take a look at what’s in there.

    Pricing
    Median buyout price
    Buyout prices at the extremes
    3, 7, and 14 day moving averages of prices
    Item availability from vendors and pricing
    Resale valuation and estimated ROI

    Bear in mind, the average player of WoW doesn’t install this add-on software, which means they don’t have access to this information.

    What does this have to do with marketing? There are two concepts at work here.

    Arbitrage is unequal pricing for equal things. In this example, I can tell what items are good deals and what items aren’t, what items are a bargain, what items are overpriced. Arbitrage extends to marketing and new media as well – concepts that work in proven systems can be adapted to new media, and the result is information arbitrage. I can take a concept like a proven sales letter template and adapt it for a blog.

    Information asymmetry is even more important in this case. I have access to information that the average WoW player does not. This allows me to be more effective as a WoW gamer, because I can earn rapid profits from better information, especially competing against players with less information or lower quality information. Marketers in new media have an information asymmetry advantage that marketers outside of new media don’t enjoy. Marketers in new media have access to the Twitter stream, to blogs, RSS, podcasts, and so much more. If you can know what your target market is thinking and saying about your product, service, or industry, you have a massive advantage over marketers who lack that information and either have to compete by spending more or can’t compete as well.

    Arbitrage and information asymmetry – all from a fun game.

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  • Awaken YOUR Superhero Powers : Power 6 of 10 – Transcendent Wisdom

    Awaken YOUR Superhero Powers : Power 6 of 10 – Transcendent Wisdom

    Hannya
    Prajna Paramita
    Transcendent Wisdom

    As part of my every thought, word, and action, I am inspired by the heroic ideal of knowing highest truth. I keep sight of the big picture!

    Have you ever gotten so caught up in the details of an argument that you forgot completely what you were arguing about in the first place? Have you ever had the experience of looking back at an argument days or weeks later and even laughing about it with the person you were arguing with?

    The superhero power of “transcendent wisdom” sounds kind of funny, but it’s very authentic. Have you ever sat through a traffic jam and just as you got through the bottleneck, looked backwards to see the huge line of cars and thought, “Wow, I sat through all of that?” Transcendent wisdom is the power of being able to “look back” right now – to know that whatever situation you’re facing, not only will it pass, but it will probably be funny or at least a great story to tell in the times to come.

    Commit today and every day to take a step back from the entanglements of details to gain a greater appreciation for just how far you’ve come, and inspire your thoughts, words, and actions to power through whatever temporary frustrations and setbacks you might face, knowing you’ll be able to look back with appreciation later.

    Thought: Take a moment today to imagine how this day will look in the future, and what you want to be able to remember about how special it was.

    Word: In a conversation or blog post, consider how your words will read or be remembered in the future, and communicate skillfully to create great memories for the future.

    Action: Examine your to-do list today and accomplish one thing on the list that you will be able to point to in the future as a significant deed.

    Endnote: The powers themselves are translated by Senior Master Instructor Stephen K. Hayes from the Enlightened Warrior Gyoja Practitioner Recitation Handbook, published by the Kinryuzan Golden Dragon Mountain Kasumi-An Dojo.

  • Initial Reflections on Bum Rush the Charts

    BRTC is winding down on the East Coast as a lot of folks pack off to bed. Overall, the results of the campaign were good, especially for a first effort of its class. Could they have been better? Absolutely. Could they have been worse? Absolutely. Here’s some thoughts and initial lessons learned.

    First, I would have liked to have had more transparency from the beginning. As I say often, transparency is the currency of trust. While Black Lab was a fine choice for the campaign, I would have liked to have seen more community involvement from the beginning in the selection of the band. However, that’s what I get for coming late to the party. That said, Black Lab was a good choice, and the band was certainly more than generous in their scholarship fund commitment.

    Lesson: transparency pays off. The more transparent you are upfront, the less suspicion can be cast.

    Second, I have the distinct sensation that podcasting is still inside of an echo chamber of sorts. When you look at the traffic stats from BRTC, you can see that there was a massive push at 9 AM ET, peaking at 10 AM ET, and then declining throughout the day. I had thought there’d be a second spike after work, when people got home, but traffic remained on the decline throughout the day. We got a lot of people to make a great push initially, but we tapped out our reach relatively early on. That tells me that we did a great job of reaching our audience, but our audience may be ourselves – the movement didn’t exhibit any exponential characteristics, as you’d normally see from a chain reaction of word of mouth. I think we would have been more successful by also sharing techniques for building audience.

    Lesson: allot more lead time for a campaign like this and share more tools with the community for growing the reach of individual podcaster audiences prior to the campaign. Make the campaign benefit everyone who participates.

    Third, time shifting can work against us for a small window. Podcasting and blogging are founded on RSS and the ability to consume content when you, the audience member, wants to consume it, not on the schedule of the content creator. While this is a good thing, it also makes coordinating the reaction of an audience much more difficult in a short period of time. Podcasts and blogs lack the immediacy of email, IM, and Twitter.

    Lesson: build a mailing list early and emphasize it throughout the campaign to deliver better results on the day, OR expand the window of time in which action can be taken from a day to a week to better allow people to act on their schedule.

    Fourth, we did not anticipate the strength of the global market. BRTC performed the best in countries that frankly, we didn’t expect it to. Looking at the initial returns, BRTC outperformed expectations in the Netherlands, Canada, and Germany, dominating the charts in those countries. It’s all too easy to forget that the Internet truly is global, and our reach might not be as great as we would like right now, but no one can deny its ability to cross borders.

    Lesson: plan for the international community to participate and encourage them to do so.

    Fifth, I think we had too many incongruent messages. There were essentially three main messages of BRTC – “stick it to the man/RIAA/record labels”, “raise money for charity”, and “show the power of new media”. While I think we did a decent job of tying them all together, in the beginning it was fragmented, and that may have hurt initial acceptance and uptake of the campaign.

    Lesson: plan campaigns from the outset. Define a message or even multiple, congruent messages, but agree on what needs to be communicated.

    Sixth, one of the things that I think hurt uptake in the more conservative parts of the country was the edgier aspect of the campaign. While the song was quite pleasant, the album art was decidedly not family friendly, and some of the initial language on the Bum Rush the Charts blog was also unquestionably not family friendly and not work safe. Also, the initial message of “kicking old media where it hurts” (albeit in much less friendly language) may have restricted traditional media coverage of the event.

    Lesson: to ensure maximum audience participation, plan for family friendly/safe for work from the outset. No need to dive full-on into political correctness, but at least strive to reach the broadest audience possible, old and new media alike.

    Now, after reading this, you’re probably thinking, wow, Chris, you must have thought Bum Rush the Charts was a complete failure, a complete disaster. Not so, not so at all. In fact, I think for an effort like this, it was a fantastic success. Consider this. How much does a record label spend to get a new single on the charts in one country? How much would it cost to launch a worldwide campaign to do the same? New media may not have achieved as much reach as I would have liked, but there’s no question that the campaign “moved the needle” and achieved very impressive results across the world.

    More importantly, the campaign raised some money. While I’ve said before that you can’t shop your way to a better world, this was clearly a case of piggybacking for a greater good. Mark Nemcoff and Mike Yusi were going to run with Bum Rush the Charts (they are the founders) no matter what, and the fact that they were generous enough to let me piggyback on their event to raise some money for college scholarships speaks volumes to their characters. Even if only one person bought the track, that’d be 45 cents that someone wouldn’t need to take out of their own pockets to pay for college, and for that, whoever we draw for the scholarship will owe a debt of gratitude to Mark and Mike.

    Finally, look at the incredible amount of press about the event despite an effective budget of 800 (for two press releases) plus the time and labor of those involved. Worldwide top 100 charts in Rock? Worldwide top 100 charts overall in select countries? For800 plus labor? You can’t beat that return on investment. No, Bum Rush the Charts was a great first experiment to test the reach of new media, and with the lessons learned from our first collective efforts, it’s only going to get better from here on out.

    Thank you to everyone who joined in.

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