Most of what you need to be successful has nothing to do with social media.

We focus a great deal on tools and metrics because these are tangibles, as tangible as you can get for an information-based medium. We talk about tricks, hacks, methods, and skills because frankly, we have nothing better to teach, and we won’t for a while.

It’s not for want of intelligence or cleverness. It’s that what powers social media is ultimately being skilled at communicating something fundamentally human. Media, social or not, merely amplifies what’s already there.

So how do you succeed in social media quickly? Figure out what human skills you’re already great at. Unless you’re a complete failure at everything in life, you have at least something you’re proficient at. Find that human skill set and work the message amplification power of media into it.

We’ve said for years that you have to be the expert in order to be successful in your use of social media, but not because people inherently trust expertise.

No, you have to be the expert at something because it’s where you’re most confident, most comfortable, most skilled as a human being. When you are communicating with others, if you work in the dead center of your comfort zone, it shows. It’s reassuring to people. It’s energizing to watch, to listen. It’s compelling to see a true master at work in their trade.

In other words, it’s exactly the kind of thing you want to see in your media, social or otherwise. Why watch the Olympics, for example? Because it’s a breathtaking display of the world’s very best, demonstrating to us all what incredible mastery looks like.

If you’re new to social media, communicate from the dead center of your comfort zone at the peak of your game so that whatever mistakes you make with the communications tools themselves are easily glossed over and shined away by the demonstration of your mastery on display.

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The first RoboCop movie was a box office success, which immediately activated the sequel machine. In the following movies, producers largely made the human story a subplot to lots of shooting, lots of gadgets, and even more gadgets. I can just hear the conversations in the executive suite now…

“RoboCop needs more cool somehow… I know, to jazz up this franchise, let’s give him a jetpack! The kids will love it!”

What made RoboCop successful wasn’t the gadgets. It was the stories, the fairly complicated subplots in the original that were abandoned for larger explosions and more gadgets in the sequels, which did increasingly poorly at the box office.

Your social media efforts aren’t so different.

Rather than looking for the next big thing, the next shiny object, the next bit of wizardry to spruce up your social media presence, stop for a moment and assess what has given you success so far. If you’ve achieved any level of success, a good bit of it is likely from your human efforts, from your story-based work and not the social media equivalent of rocket backpacks.

As you assess your social media efforts for this year, put aside the platforms and technologies for a little bit and look at what stories you are currently telling, what stories you plan to tell, and how your audiences and communities will receive those stories. This year, I’m certain the platforms will change. Stuff that’s hot right now will be less so, and there will undoubtedly be newer, shinier things.

Had the producers of RoboCop’s sequels left the gadgets behind and focused on the story of the human beneath the machine, they might have made even more box office gold. Don’t let the same fate happen to your social media efforts. Forget the gadgets. Bring out the human behind your social media machinery and tell those stories instead.

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Using the hashtag #the5, I’ll let you know about 5 things that caught my eye in the morning news. It might be marketing, search, social media, amusing silly fun, or heck, even big World of Warcraft news (you can bet Cataclysm will make #the5 on launch day). Whatever’s interesting and of note in the morning reading, it’ll get tagged #the5.

Obviously, this would be a great deal more interesting if you participated, too. Yes, there’s Google Reader shared items. Yes, there’s all different ways of sharing stuff. #the5 is just a more casual way of doing it, and it’s focused on the start of the workday, interesting things that catch your mind and eye before the day gets busy. It might be a photo, a tweet, a video, whatever.

I look forward to seeing what catches your eye as you start your day.

Each day I’ll also link up to Twitter Search to see what you are putting in YOUR version of #the5.

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I’ve been reading Six Pixels of Separation, the book by friend Mitch Joel. It’s a terrific read, well worth the $14 or so I spent on the Kindle version, but I’m amused by many of the comments and criticisms of the book, especially that it’s not a how-to book.

If you have any familiarity with the food world, you know of Alton Brown. Part Mr. Wizard, part Monty Python troupe member, Alton Brown spends an enormous amount of time in his show Good Eats on the why of food, rather than just the how.

How is the individual recipes. How to make pancakes. How to deglaze a pan. How to fry a turkey.

Why is the rationale behind the choices you make as a cook. Why is the muffin method used for certain recipes when the end product doesn’t look like a muffin? Why is water’s molecular structure so important to cooking?

Here’s the difference between how and why: how is for beginners. How is for the line cooks who just need to crank out predictable results over and over again. How can be accomplished by relatively untalented people or even by machines. How is good and useful, but how is not the way you become better at what you do once you’re no longer a beginner.

Ask any proficient chef how large their recipe card index is and they’ll give you a blank stare at best, because they’ve transcended the need for individual recipes. Professional chefs understand concepts and the why of cooking. Professional chefs understand that the flavors of tomato and basil go together at a subconscious level, so they don’t need the individual recipe cards that specify mixing X amount of tomatoes with Y amount of shredded basil leaves plus a pinch of salt. Professional chefs understand at a subconscious level that you always, always, always salt tomatoes as early in the cooking process as possible. Why? Because tomatoes contain a natural form of glutamic acid and salt bonds to it to create a natural form of MSG which really makes a tomato’s flavor sing.

Six Pixels of Separation is not a cookbook of how. You won’t find a recipe in it for exactly how to structure a tweet or exactly how to write a good blog post. You’re not supposed to find those recipes in it, because it’s largely a book of why, not how. If you’re looking for a recipe book, there’s an entire industry of For Dummies / For Morons / For Complete Idiots / For The Stupidest People That Are Still Capable of Reading This Book books out there. (does it bother anyone else that you’re automatically a Dummy if you’re a beginner, at least according to those series titles? Labeling someone a Dummy as a beginner is a great way to ensure people don’t want to try something new.)

Once you’ve transcended the need to march in lockstep with exact recipe cards, once you understand the basic application of all the tools and you’re ready to step up to understanding why you should or should not be doing things, you’re ready for a book like Six Pixels of Separation.

Don’t misunderstand – there is still a tremendous need for very beginner focused materials out there. The constant 80% new folks rate of attendance at PodCamps testifies to the continuing opportunity for people to get involved in new media. I’m just saying that you need to set your expectations appropriately for a book like Six Pixels of Separation and be prepared to work very, very hard to execute on the strategies in it.

Full Disclosure: Mitch is a friend and I’m probably biased in my review of his book. Expect links in this post to go to one or more affiliate programs and know that I get paid a nominal fee for referring you to those resources if you make a purchase or purchase inquiry. Thanks in advance for buying everything in triplicate.

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Familiar questions? You hear these questions at conferences, trade shows, events, in the fishbowl, just about everywhere. They reflect a certain hunger, an almost desperate feeling from folks in the social media fishbowl, even from veteran practitioners.

What’s next is a simple question to answer. As with many things, however, what’s simple is often not easy.

What’s next is you. More specifically, what’s next for you is improving you, breaking away from existing limitations. No matter where you are on your social media journey, you’ve accrued some habits. Some are good and useful, some are not. Some habits are outdated already and aren’t serving you particularly well. For example, it might be your habit to reply to tweets at a certain time of day, but if your followers have changed and grown over time, they might want to hear from you at a different time of day, or new followers might have different expectations of how frequently you’ll keep in touch with them.

What’s next isn’t more tools, which is that desperate hunger I mentioned earlier, that wanting of more shiny objects. You see this most acutely in people who are disappointed in new offerings like Google Wave, whose expectations were that it would dramatically change their lives. If you’re chasing after the tools, that’s understandable. After all, understanding and mastering the basics of the tools that you currently have has gotten you to this point.

I’d offer instead that instead of longing for more tools, new tools, shinier objects, that you instead focus on becoming more powerful with the tools you already have. What do I mean? Let’s look at a martial arts example. There are only so many ways that physics, biology, and psychology permit us to punch, kick, or throw someone with any degree of effectiveness. Most of the tools you can achieve a basic, minimum level of competency with in about six months per tool if you practice diligently and frequently.

After you understand and can use the basics, then what? Just more of the same? Sort of. In the martial arts, you start putting combinations of the basics together. You start to examine human nature, to figure out why someone would behave in such a way that necessitates using a punch or a kick on them. You start to dig deeper into people’s motivations and into your own weaknesses, solidifying the tools you’re not so comfortable with, figuring out what it is in your own nature that prevents you from being as effective as possible with that tool.

Ultimately, once you reach higher levels of proficiency in the martial arts, the most juice for your squeeze comes out of self improvement. Got a quick temper? Learning how to channel that and tame that will do more for your quality of life (and keep you out of more fights) than the physical tools alone. Easily intimidated? Learning how to fortify your spirit will bring rewards not just to a physical encounter, but also to job interviews, workplace stress, and family problems, too.

The tools of social media are no different from a big picture perspective. (Obviously, punching someone has much more immediate impact than tweeting them) Once you’ve gained proficiency with the tools themselves, if you want to be more and more effective, if you want to get more and more out of them, you have to look away from the tools and the distractions of the day and focus on what in your own human nature is holding you back from accomplishing even more.

How do you do that? By first and foremost being honest with yourself, privately, internally, and quietly. Take some time, just a minute or two a day to start, to sit up straight and take a few deep breaths, then ask yourself these two questions:

1. What one thing did I do today that I’m proud of?
2. How can I take that thing I did and improve on it?

Some days, it’ll be a little bit of work to accomplish even #1. That’s okay. That’s what’s powerful about social media. You can generate results very quickly, so go find something worth doing before each day is over and use the tools that you have to do it. Then put the results into your brain with question #2 and see if you become more effective, more free, more powerful with the tools you already have.

Do this often enough, and you’ll wake up one day and realize that the answer to what’s next is and always has been inside your own heart and mind.

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In this eight week course, you’ll get instruction from true social media experts and marketers like Jay Berkowitz, Jim Kukral, CC Chapman, and myself, plus expert legal advice from lawyers David Bates and Gaida Zirkelbach on managing the risks and best practices of social media from a legal perspective.

What’s so different about this course versus every other social media thing on the Web?

Since I designed the course, I have a fairly good idea of what went into it and who’s teaching, and I can say we’ve got some great content and a top-notch roster of experienced people who’ve generated real world results using social media.

When I put it together a few months ago, I wanted to create a course that approached different practice areas of social media – marketing, advertising, PR, small business, agency work – and cross-cut that with social media practices. For example, the lectures fall into 7 tracks:

Track 1: Basics, review, concepts
Track 2: Marketing perspective
Track 3: Public relations perspective
Track 4: Service perspective
Track 5: Monetization/commercialization perspective
Track 6: Executive/strategic perspective
Track 7: Tool Time

Then the course runs over 8 weeks, with these 8 topics:

Week 1: Introduction to Social Media
Week 2: Listening/Monitoring
Week 3: Creation
Week 4: Communcation
Week 5: Metrics and Science
Week 6: Legal and Ethical Considerations
Week 7: Adopting Social Media
Week 8: Case Studies

Overall, I think the course delivers an exceptionally solid, well-rounded perspective of social media. The one aspect of this course that makes it so very different from other social media courses is the lab track. Each week, I ask course participants to do some outside work in “labs” that should deliver to graduates of the course a working social media presence at the end of the 8 week course:

Lab 1: Set up accounts on major social media sites, plus a personal blog and affiliate account
Lab 2: Create a listening dashboard in Google Reader
Lab 3: Create content for your site and distribute on social media platforms
Lab 4: Participate in one open forum (e.g. #journchat)
Lab 5: Analyze 5 weeks’ of your data and derive conclusions about where your traffic is coming from and why
Lab 6: Assess potential risks and practices for your own niche
Lab 7: Make at least $1 in affiliate sales from your efforts thus far.
Lab 8: Draft your own case study and publish on your blog

If students fully participate in the course and do the coursework and the labs, by the time they graduate, they’ll have a serious social media presence and the skills and experience needed to make social media work for them and the businesses or organizations they work for. There’s no other course quite like this one out there, and so I’m really thrilled that it’s live and running. On top of that, the course is offered through an accredited university and has financial aid and other goodies available with it that many other courses don’t have.

If you’d like to know more about this course, please visit this page on Edvisors.com and request your free information packet.

Full disclosure: Edvisors.com has an affiliate relationship with USF and earns a very nominal fee for referring prospective students to USF. I in turn work for Edvisors.com and a very small part of that very nominal fee ends up in my pocket as part of my salary.

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What made it a great show? The same thing that Jerry Seinfeld was known for on stage as a standup comic, and the same thing that can take ordinary social media efforts and make them shine: universals.

What’s a universal? It’s something that an awful lot of people share. Seinfeld and George Carlin were both masters of pointing out the universals in our lives. Seinfeld had a routine about the secret lives of socks that neatly explained the inexplicable, like the lone sock in a laundry basket (its partner escaped) or on a sidewalk (an escapee that failed) in compelling stories that made a peculiar sort of sense. George Carlin made a living pointing out our inability to use the English language, especially when it came to things like airplane safety protocols (“What does it mean to pre-board? Do you get on before you get on?”) and political correctness.

These are universals. These are comedic references to daily life, outside of corporate babble, outside of hollow, shallow press releases. Universal experiences are experiences that many, if not all of us, have shared. They’re the weak social glue that give us common ground to start conversations.

Ever wonder why so many conversations start with the weather or sports? They’re our universals, things that are interesting enough to talk about but still safe, still common, shared experiences. Try starting a conversation with politics, sex, or religion and you’re just as likely to deeply offend the person you’re talking to as you are to engage them.

So what does this mean for your social media efforts? Take a look at what you’ve produced so far. Go on, look at your history. Look at what’s in your Twitter stream. Look at what’s on your blog. Look at your wall on Facebook. If your social media channels like this:

New blog post about our $#!&: xxx
New blog post about our $#!&: xxx
New blog post about our $#!&: xxx
Buy our $#!&!
New blog post about our $#!&: xxx
Have you bought our $#!& yet?
New blog post about our $#!&: xxx
New blog post about our $#!&: xxx
A press release about our $#!&: xxx
New blog post about our $#!&: xxx
Did you know we’re an industry leader in this $#!&?
New blog post about our $#!&: xxx

…then frankly, you fail at being human. You fail at creating any kind of universal that someone else can latch on to in order to start a conversation. As a result, your social media efforts will be relegated to mediocrity at best and perpetual ignorage at worst.

Try being human. It’s okay to talk about the game last night even on your corporate account as long as you use common sense and decent language. It’s okay to talk about the restaurant you ate at or the coworker next to you who has different music tastes (again, using good common sense and tact), because it conveys to the people you’re trying to reach that you’re human.

Here’s a parallel, a universal. Ever been to a bar and seen that guy? Yeah, you know the guy. He wears a cologne called Desperation and everyone in the bar mysteriously creates about five feet of space around him and avoids eye contact at all costs.

That’s your social media efforts if what you produce looks like the example above. You’re that guy.

So how do you stop being that guy? Look for universals if you have no idea what to say. Listen to other people. Actually make an attempt to discuss something other than what you’re trying to sell. Go back and watch Seinfeld re-runs or catch his standup routines. Go listen to George Carlin, Sam Kinnison, Chris Rock, and the legion of other comedians who have made careers out of universals (and the most successful comedians do, because niche comedy only goes so far). Then bring a little of that back into your social media efforts.

I look forward to a hearty laugh reading your newly universal social media.

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C.C. Chapman had a great podcast the other day about valuing yourself and your time as an influencer, particularly in social media. I wanted to build off his conversation by giving you a benchmark for how to calculate your value.

The monetary value of your social media influence starts with your current pay. After all, it’s the fairest price estimate of what the market is willing to pay for you. Here’s how to calculate that on an hourly basis. If you’re salaried, take the total sum of salary and benefits and divide by 2080. (52 weeks x 40 hours per week) This gives you your hourly rate. If you’re an independent contractor, self employed, or hourly worker, calculate the same way – use your 2008 taxes and expenses to judge the total cost of your self-provided health insurance, income, etc.

Once you know your hourly rate, whatever it is, you understand your current market value. If a company sends you a product for review on your blog and it takes you an hour to review it, its value had better exceed your hourly rate or you’re losing value. You’re giving away more value than you’re receiving, because theoretically, you could be working for your current employer at the same rate.

When a corporation approaches you about helping them with their campaign, you must know your hourly rate as a baseline to judge whether or not something is worth doing. As C.C. said in his show, sometimes you’ll work for no monetary compensation in lieu of exposure, reputation, or other non-monetary currencies. That’s fine. You don’t have to charge your friends, but you must know the value of what you are giving them, especially if they’re representing a company in their request. For example, if Scott Monty asked me to put up a blog post about an automobile, he may know me as a friend, but he’s asking on behalf of a commercial account, and whatever comes with the request had better be valued at my hourly rate or I’m losing value.

Think about what value your personal web site provides. Check out similar sites with similar PageRanks, traffic, and reputation, especially commercial sites, and determine what an ad costs to place on those sites. If a commercial entity comes to you and asks you to display a badge on your blog, know what they’d pay on other similar sites (use Google Ad Planner and Compete.com, for example) and judge whether you’re getting that value from the company in exchange for your efforts.

The reason we have so much trouble with social media ROI begins with not having any idea what our value is. Use some of the points in this post to start assessing your own value, and you’ll have the beginnings of understanding what the ROI of your social media influence is.

How much money are you leaving behind?

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Is it luck?

Opportunity?

Hard work?

Maybe. Maybe to all of the above. Maybe to a little of this, a little of that. I envision success as a combination of factors. For example, there are some who argue that circumstances, the family you’re born into, even the generation you’re born into create an immoveable destiny from which you can never unlock yourself. You are born into a station in life, and that’s where you’ll live and die. That’s partially true.

There are others who argue that you can do anything, that the only thing holding you back is yourself, and that the world is your oyster, if only you’re willing to work hard and persevere. That’s partially true as well.

Imagine for a moment that you’re an archer standing in front of a gallery where the targets whip by incredibly fast. Every so often, a bulls eye sails by and you have to fire an arrow at it and nail the target. That’s our metaphor for success, nailing that target.

For the folks who argue that success is only about hard work and nothing else, that’s like saying you practice your archery relentlessly, perfecting your abilities. When that target cruises by, you nail it.

For the folks who argue that success is predetermined by your station in life that you’re born into, that’s like saying that because of luck, the gallery is filled with targets, and as long as you aim the arrow in the general direction of the gallery, you’re bound to hit something and achieve success.

Here’s why both are partly right and both are partly wrong:

Luck and opportunity are very real parts of success. It’s a lot easier to hit a target when you have a wall full of them slowly cruising by than it is when you have one target an hour zipping by at a hundred miles an hour. The skill you need to hit a barn full of targets is less than the skill you need to hit that one opportunity.

Skill and effort are very real parts of success. You could face an entire room full of targets that are stationary, but if you’re thoroughly incompetent with a bow and arrow, it doesn’t matter how much opportunity is in front of you, because you’ll never hit any of it.

For someone facing the disadvantage of fewer targets to hit, you have to compensate with greater skill. You might get fewer opportunities in life, and so when each opportunity comes by, you have to be a better shot than someone with more advantages. That said, if you have the skill, when opportunity arrives, as long as you’re ready, you only need one shot to win that round, and then each subsequent success makes more targets available to you.

So how do you increase your chances of success? Part of it is indeed to skill up, to become more proficient with that bow and arrow. You do that by becoming expert in whatever it is you do. Part of increasing your chances of success logically must also include finding more targets to shoot at – and that’s what things like the digital age, disruption, and social media can do for you. Right now, because of how fast the world is changing, a lot of people are wondering how to operate in this age, in these new rules. They’re holding up targets for you to shoot at, because they want and need help.

The arrow is your expertise in your specialty, the part that generates the actual results.

The bow is your knowledge of things like social media that amplify your ability to project your expertise.

If you have the skills, if you have put in the effort to become expert in your field in what you do and in the disruptive technologies, you – for the moment – have a lot more to shoot at. It won’t always be this way, so take your shot while you can. If you’re not sufficiently skilled with our metaphorical bow and arrow, skill up as fast as you can.

Take your shot!

Photo credit: B. Sandman.

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So, the question is this: how do people build and develop their personal brands, if all we really want is content that is valuable to us and not self-promotional in any way, shape or form?

This is the essence of empowering a personal brand. It’s not about you, but what you do.

“It’s not who I am underneath, but what I *do* that defines me.” – Batman (2005)

Want to take your products, services, brands, and company to the next level? Forget about reinforcing brand and focus on what you’re doing to make things better for your customers. Want to see a great example at a small business level? Look at how Matthew Ebel is working his subscription service. Ask his VIPs if he’s all about himself or all about them, and you’ll find nearly universal agreement that he’s making the music FOR the customers, not just trying to sell them whatever he can for a buck.

Look at some of the powerhouses in new media, like Beth Kanter and Beth Dunn, movements like Twestival and Free Iran – all of these folks are less about them and more about their work, about promoting their efforts to help others. Look at Facebook’s applications – one of the most powerful and popular applications? Causes.

It’s not who you are, it’s what you do that will turn your brand up to 11.

Photo credit: Chan Chan

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BlizzCon, the annual conference held by Blizzard Software to discuss their products with their customers, is happening right now. Blizzard’s conference and convention attracts fans from all over the world to ask questions, try out beta software, and give feedback about their stuff.

If you’ve ever been at any company’s product launches and reviews, you’d expect this to be a small and rather boring affair. Quite the opposite. BlizzCon attracted 26,000 customers to its fourth annual event.

When was the last social media event that attracted 26,000 people in one setting?

Here’s another twist: every attendee paid $125 (plus travel and expenses) to be at BlizzCon. People who purchased the pay per view (yes, pay per view) stream paid $40 – and there were 50,000 of them. Blizzard, from what’s effectively a product review meeting, raised $5,250,000 from its customers.

When was the last – or any – social media event that brought in that kind of cash?

Here’s the real head exploder for you: not only did Blizzard get 26,000 fans to show up for a product review, not only did it get them to pay, not only did it get another 50,000 to pay for the video stream, but the tickets for BlizzCon, when they went on sale, sold out in 56 seconds.

56 seconds.

Probably faster than it’s taken you to get to this article and read it so far.

Has there ever been a social media event that’s done that? Or any event, besides headline rock star concerts?

How, you ask, does Blizzard do it? How do they put together an event that is the envy of anyone who’s ever planned any kind of meetup or event? How do they make tens of thousands of people pay to show up not even for a commercial, but a product review and beta test, and pull millions of dollars out of the air in less than a minute?

It comes down to the same essential qualities we’ve been talking about for so long: being awesome. Blizzard’s products are nothing short of awesome, and they always have been, ever since Diablo I and Warcraft: Humans and Orcs first rolled out over a decade ago. They consistently create and produce top notch products, products that are worth talking about, products that are unbelievably high quality compared to their competitors, and that reputation and attention to care for their customers has not only earned them customer loyalty, but earned them a mountain of cash as well.

If you’re in marketing, if you’re in advertising, if you’re in media, this is the high water mark, the bar, for all of us. This is the kind of devotion that we all seek to achieve, and the lesson from Blizzard is that there aren’t any shortcuts. There’s no magic bullet, no instant potion that confers awesomeness. If you can create a decade of excellence, of being best in class or nearly best in class for what you do, then you have the opportunity to create a legacy like Blizzard.

If you are not best in class with your products, services, and media, you will never achieve this level of success. Ever. For every Blizzard Entertainment, there are thousands of game publishers that come and go all the time. If you know that your company, your products, your services aren’t best in class and you’re not fighting to get them to that level of achievement, the best you’ll ever be able to do is muster up envy of what Blizzard has done.

First and foremost, focus on being awesome. I can’t beat this dead horse often enough. Besides, I play a Death Knight in World of Warcraft, so we’ll just raise the dead as an Acherus Deathcharger and beat it some more. Focus on being awesome, because Blizzard Entertainment and BlizzCon prove that awesome is one of the most fun places you can be.

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1. Go to search.twitter.com and type in your Twitter handle with the @ sign.

2. For profiles you haven’t visited recently (blue links), control-click (on PCs) or command-click (on Macs) to open each profile in a new tab.

3. Swap through each tab (control-tab in Firefox) and click follow for everyone you’re not following.

Do this daily, every morning. This will ensure that folks who are kind enough to mention, reply, or retweet what you’ve got to share are paid attention to. Should take you a maximum of 5 minutes or so if you’re fast on the keyboard.

This is one of those things that you have to do daily. If you let it pile up, it will eat up a tremendous amount of time. If you manage it daily, it takes seconds, maybe minutes at most. Set an alarm on your calendar and do it without fail every day.

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Secrets of information are data points. The ingredients in Coca Cola. The Colonel’s 11 herbs and spices. These secrets are valuable until the information becomes commonplace or available enough that competitors can use them to their advantage and your disadvantage. In classical religious studies these are exoteric secrets, or surface secrets.

Secrets of experience are something else entirely. The taste of a pomegranate. Your true love’s kiss. Getting your black belt. These secrets aren’t informational but experiential, which means that everyone can know the data points about the secret but still have no idea what it is or how it works. In classical religious studies these are esoteric secrets, or deep secrets.

Most of the really good stuff in life, most of the really powerful, life changing secrets are the latter, the experiential, the esoteric. There is no way, no matter how much you try, to describe to someone who’s never had one, with great accuracy the taste of a pomegranate such that when they put it in their mouth, the experience is not new. There is no way, no matter how graphic you get, that you can ever relate that first kiss to someone you love with any level of precision.

Esoteric experiences are just that – experiences. Master teachers – true master teachers – don’t teach you these secrets. They can’t. What they can do is create conditions favorable for you to teach yourself the secrets.

So what does this have to do with social media?

Take your pick of folks selling you social media secrets. This eBook, that blog, this book tour, that DVD, this limited opportunity, that guide. The sad news is, about 99% of it is bullshit. Complete, utter, and total bullshit perpetrated by people looking to make a fast buck on the inexperienced.

Social media is inherently about relationships between humans. Yes, there’s a decent amount of technology involved. Yes, it scales to levels that are beyond what humans can naturally maintain. Yes, a lot of those relationships are frighteningly superficial.

At the end of the day, though, because humans are at the core of social media, the power and value you get out of it, the power and value you deliver to it – all of it is rooted in experience. How to ask someone for help promoting your charity on Twitter. How to offer help to someone who sounds like they’re in sincere need in your Facebook stream. How to enjoy the serendipity of communicating the same things – life – in new ways to lots of new friends, and even a few new enemies. No book, no guide, no guru can teach you these things. You can only learn them through experience.

If you want to learn social media, to become proficient at it, to be a veteran practitioner, seek out experiences. Instead of talking about the shape, size, weight, and best vendors of pomegranate, rating whose reviews of pomegranate are best or whether a certain celebrity eats pomegranate, get off your ass and go eat one. Instead of spinning endless circles about the right or wrong way to use Twitter, Facebook, Ning, or every other social channel, go accomplish something with it. Find a charity that needs some promotional help. Join a local meetup group and practice using the tools to bring in new members.

Do. Accomplish. Kiss the girl/guy/etc., eat the pomegranate, and have the experience. At the end of the day, while others are talking about their social media expertise, which sounds stirringly reminiscent of prepubescent boys in a locker room bragging about exploits they’ve never had, you’ll have the experience, the real deal, and the satisfaction of knowing the esoteric secrets of social media.

No surprise, the photo is of a pomegranate.

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Charles Jo wrote:

Christopher,

Thanks for sending. I forwarded to my network and requested that they contact you directly.

Please do keep me in mind as you start expanding your recruiting/sourcing efforts and when you start using consultants as well.

Best,

Charles

Charles gets it. He put in some upfront effort with no expectation of commercial gain, and for that, if I do need to retain a recruiter or agency in the future, guess whose card I’m going to pull first? Charles.

None of what we do in social media is all that complicated. None of it requires a degree in rocket science. Some of it is just this simple.

You can see what else Charles has available at his Scribd list. Thanks, Charles, for doing it right.

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For every discussion of monetization in new media, there’s an equal discussion about the amateur, the practitioner who does something for the pure love of it and not for money. However, amateurs can still take a great deal of knowledge from the professional world and apply it to their work to see how successful their efforts are.

Take an average new media sales funnel:

Audience
Prospects
Leads
Conversions
Evangelists

Audience is the potential number of people you can reach in any given medium.

Prospects are the subset of the audience that is likely to be interested in what you have for sale.

Leads are the people who have expressed interest in what you have for sale.

Conversions are the people who commit, who buy what you have for sale.

Evangelists are the people who are so in love with what you’ve got, with what you’ve sold them, that they incite others to become prospects as well.

You can measure each stage, use different tools and talents at each stage, to drive sales.

Audience tools are the channels themselves – Facebook, Twitter, email, etc.

Prospecting uses demographics and databases to figure out who your most likely customers are, based in part on the customers you already have. If I run a Financial Aid Podcast or a Marketing Podcast, I’d better be finding the portion of audience in each channel that’s interested in financial aid or marketing. Tools like Google’s Ad Planner and Facebook’s Media Planner can help with all this.

Leads uses your web site and associated persuasion tools – good copy, calls to action, etc. – to convince the prospects to buy. Analytics tools like Google Analytics, Clickheat, database analysis, and so forth can help you diagnose your lead generation process and figure out where you’re turning people away.

Conversions is your sales engine, your transaction engine.

Evangelism uses your media channels of choice to encourage your customers and fans to spread the word. Note that evangelism is driven by awesomeness. If you have an awesome product or service, if your customers are delighted, the word will spread. You might have to encourage them a little, but sufficient quantities of awesome easily convinces customers by itself to spread the word.

Now, what if you took the money out of this funnel? What’s left?

Pretty much everything except the transaction engine. This is a key point for any amateur: virtually every metric leading up to a sale is the same for amateur and professional. If there’s nothing to buy at the end of the funnel, there is something else that requires a level of commitment that’s non-casual. It might be showing up at a rally or volunteering your time, but it’s something that in a commercial interaction would be the equivalent of putting money on the table.

If you don’t know what is the commitment substitute for commerce in your amateur efforts, you’ll never be able to measure your new media efforts in any meaningful way beyond eyeballs and ears. Decide what’s at the end of your rainbow if not a pot of gold, and then take all the pieces and parts from commercial exchanges and make them work for your passion.

Photo credit: Dairy Cow

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When you write a blog post you give away to the world on your blog, it is not free. You spent time, energy, effort, and knowledge writing it, time that could have been spent doing something else.

When you share a video of your session from a conference, it is not free. You are directly harming your ability to be hired as a speaker at future conferences because why should prospective attendees pay if they know the video will be available for free later?

When you interview someone for your podcast, it is not free. Both of you are giving up time and knowledge that might be better spent elsewhere.

The only time something is truly free is when it has no value, when the person who creates something believes it to be of no inherent value that it’s only worth throwing away. Your excrement is free. In fact, you pay people to take it away. Same for your garbage and your recycling.

Mitch Joel quotes Mike Lipkin often: “I would do this for free but I make you pay so that you understand the value of what you are getting.”

As a new media/social media creator of content – blogger, podcaster, Tweep, etc. – I want you to understand that what you make available without a financial transaction taking place is not free. You may indeed be rewarded in other non-financial benefits for what you give to others, in reputation, social currency, popularity, fame, etc., but don’t call it free unless it is of no value.

I appreciate what you create on a daily basis when I read your blog, listen to your podcast, watch your video, and I acknowledge gratefully that it is not free, that it has inherent value and worth. You spent hours of your time on what you’ve made, time you could have spent with your family or playing with other hobbies, and for that I thank you.

I will not demean your work by calling it “free” – valueless – and assuming that because you don’t charge me money for it that I am entitled to it with nothing ever given back.

Thank you for giving of yourself on your blog, on your podcast, in your Twitter stream, and beyond. I appreciate you all the more for it.

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If you can attend 95% of the conference virtually and not pay, or attend 100% of the conference in person and pay, which will most people rationally choose? Which would you choose?

Right now, social media, for all its glamour and buzz, is still a relatively small space compared to the world of business as a whole. As it grows, how long will it be before conference organizers have to clamp down on usage to avoid completely devaluing their conferences?

Will social media, in other words, burn conferences to the ground? Yes – and it should.

My answer as co-founder of PodCamp and co-organizer of PodCamp Boston 4 is one we’ve been researching and looking at for years. Whether live or recorded, the talking head portion of the conference is something that is part of the old conference model.

While I love speaking publicly, I also recognize that it’s not terribly valuable in and of itself. I could convey the exact same information with a video camera and a YouTube account, and in fact I’ve done this to a degree. 60+ people saw my PAB 2009 presentation live. Over 300 have seen it virtually. Did the attendees of PAB 2009 get more out of the public speaking experience than the people at their desks? No, not really.

What we’ve been exploring with PodCamp year after year is how to take the other parts of conferences and amplify them, the parts you cannot get out of a talking head presentation. Side conversations in hallways. One to one interactions. Spontaneous group discussions. These are all things that you can’t bottle, and honestly, you can’t tweet, stream, or liveblog either. There’s simply no way for you, as a new media journalist, to be at 300 mini-sessions, or 3,000 micro-presentations, and if the conversations are valuable, you’ll be too busy participating to be archiving and broadcasting – and that’s as it should be.

What I think the conference model will evolve to, and where PodCamp is leading along with the other *Camp events, is the truly interactive community brainshare. Would I pay $500 to see Seth Godin speak? Sure. Would I pay more to sit down over beer with Seth and a few other folks at a roundtable and have him look at my marketing campaign, maybe sketch out some ideas on a napkin? Heck yeah. Multiply that times many tables over many hours and I’d walk away with a literal goldmine of useful information that’s tailored to me and my business. That’s what we want to bring more of to PodCamp – fewer talking heads and more sharing brainspaces.

When you walk away from a PodCamp, I don’t want you to say “that was a great conference!”. I want you to say, “I met and learned from some awesome people at PodCamp!” because in the end, your community is your strength. The conference is just a convenient place for the community to meet.

What do you think the future of conferences will be? Leave your thoughts in the comments.

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Clouds in Quebec by Michel Fillon:

Victoria Glacier in Alberta by Laszlo:

Vancouver Island by Zedzap:

And new media friend Angela Misri, shot at Podcasters Across Borders 2009:

5 most recent Financial Aid News articles:

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There’s an impressive amount of photography on Flickr. There are some amazing photos on there from amateur and professional photographers. Here’s a blogging exercise I’d like you to try this coming week. Find a beautiful photo licensed for Creative Commons use, a moving photo, a stunning, stirring photo each day this week. Tag it #wwav – Week With A View – and post it on your blog with a short description of why the photo is beautiful, then share the heck out of it so that we can all see some of the best, most beautiful photography available online.

General Guidelines & Suggestions

• Yes, absolutely they can be your own photos as long as they’re Creative Commons licensed.
• Post a photo a day from June 29, 2009 – July 4, 2009.
• Link and give full credit to the photographer!
• Ideally, they should be Creative Commons commercially licensed so that you can post them on a corporate blog, too.
• Search for keywords of things that YOU personally find beautiful. Everyone always seems to search for sunsets. What do YOU like?
• TAG YOUR BLOG POSTS! TAG YOUR TWEETS! The whole point is to see what OTHER people find beautiful.

Here’s a set of screenshots from Flickr’s Advanced Search.

Ready? Show the world.

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There has never been a more repeated question in all of marketing, and there has never been a time that question has been asked more frequently than now. Marketing, like so many other industries, has had its world turned upside down in the last decade. Marketing executives’ heads are spinning at such a rate that if you put magnets and wiring around them, they could generate enough electricity to power a company. Marketing professionals from the C suite down to the entry level college graduate are all wondering what’s next. What opportunities are there? What will imperil my career?

Here’s a couple of thoughts on what’s next. Disclaimer: this is speculation. I reserve the right to be wrong.

Decentralization is coming to social networks. Look at the specs very carefully for Google Wave and you’ll see that behind the flashy interface is a massive re-architecting of social networks, making them much more resistant to shock. The Wave protocol (separate from the product itself) specifies that a federated data store and server be available for Wave. Just like your company has its own email server, so it might have a Wave server if you jump on board that platform.

What does this mean for you? Services like Twitter, for example, are highly centralized. From fail whales to databases, everything Twitter does is centralized, which also means that if the company ever goes out of business, everything you’ve built on Twitter goes with it. Wave is Google’s answer to that – if the architecture plays out the way it reads, it will make local stores of all your social networking activity, meaning that if Twitter the company goes down or goes away, theoretically, Wave’s knowledge of how it works will let you keep on tweeting.

Takeaway: resilience for social networks is on the way, which means that the time and effort you spend now may someday soon have persistence. That will eventually make social networking an easier sell, as you’ll own your data. For now, make sure you keep backing up your social networks.

Your email list is more important than ever. Yes, social media is taking off like a rocket ship. Yes, new ways of communicating are appearing every day, it seems. The currency up until now of Web 2.0 has been the email address. Ask yourself how many times a social network wants to check your GMail or Yahoo account as soon as you sign up, so you can invite your friends. Some services are starting to migrate to OAuth, which means service to service communication is improving without the need for an email address, like Friendfeed and Twitter. That said, check out this tech spec, again from the Wave protocol documentation:

Wave users have wave addresses which consist of a user name and a wave provider domain in the same form as an email address, namely @. Wave addresses can also refer to groups, robots, gateways, and other services. A group address refers to a collection of wave addresses, much like an email mailing list. A robot can be a translation robot or a chess game robot. A gateway translates between waves and other communication and sharing protocols such as email and IM. In the remainder we ignore addressees that are services, including robots and gateways – they are treated largely the same as users with respect to federation.

Takeaway: The Wave protocol uses the same syntax as email. Many other services still use email addresses as their primary mode of identification. Build your house lists now like crazy, and protect your email lists at all costs! If you rent or sell lists, rethink your pricing on them, because as each big new service goes online with email as a primary identifier (Twitter, Facebook, MySpace, Wave, etc.), the value of that address to connect to your customers keeps going up, up, up.

Trust is becoming less abstract. Mitch Joel mentioned this on a recent episode of Media Hacks, his fear that social networks will become more private as tools allow people to maintain their private networks more easily. We see this already in Facebook, as its privacy settings have grown more granular over the years, and you can bet that as more distributed protocols become available, the tools for separating private from public will become more powerful. It wouldn’t surprise me to see spam filtering companies evolve to integrate with social networks in the near future, creating whitelists of people who are permitted to contact you through a variety of different means based on your friendships with them.

You have a very limited period of time right now when everything is in the open, when you can openly and plainly see influencers, when you can openly and plainly see how people are networked together. Study the networks now! As privacy continues to evolve, this period of Wild West openness will fade away, and suddenly the job of being a marketer will become a nightmare for anyone who relies on mass marketing, because the consumer simply will not let you in, not to their whitelist, not to their inner circle, not to their sphere of influence, unless the consumer actually wants what you have.

Takeaways: Spend time, invest time now in making connections with influencers, with superhubs in the social networks, because you’ll need their help later on to reach their trusted networks when you no longer can. Focus intensely on search, as that will be the one open mechanism for consumers to find you.

Above all else, maintain your focus on making products or services that don’t suck, because the tolerance for mediocrity will continue to decrease. No one wants mediocre in their social circles. They want awesome. They want to talk about awesome, share awesome, and be both consumer and purveyor of all things awesome. If you are not awesome, if your company’s products or services are not awesome, then the best advice I have is to keep your resume up to date.

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Talking with Olivier Blanchard about the ultimate evolution of social media and speculating what true mastery of communications looks like.

Geeking out with Dan York over yet even more new stuff about Google Wave, including rich media in Waves and Wavelets. Incredible. Stay tuned as he’ll have a video we recorded about what Wave will make possible that’s beyond our ability to grasp yet.

Chris Brogan going gangsta.

Talking with Chris Newton about some of the new back-end features of Radian6’s integration with Salesforce. Honestly, I’m not sure they even fully get what they’ve created, but if they’re both lucky and good, they’re going to manufacture a bucket of money. We’ll see if the idea discussed over dinner can turn them from a million dollar category business to a billion dollar category business. Let’s hope they do.

Hanging out with the Boston social media crowd.

The true power of events like this isn’t even in the entertainment or the presentation, but in putting lots of very smart people in one room and letting the chips fall where they may. Last night, as long as folks were paying attention and studying carefully what was being demo’ed, everyone was dealt a flush hand. If you were there, I hope you took advantage of the amazing conversations and know what the future looks like for the next 12-18 months in social media.

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Along the way, I presented an 18 minute talk on monetization and why it’s vital to new media. Longtime readers of this blog will find many of the themes to be as familiar as old friends.

I also did my usual Sunday morning semi-improv presentation, My Top 20 Social Media Tools. Unlike the other presentation, I’m not publishing this presentation in any context, and here’s why: you had to be there and ready.

The Sunday morning presentation is always a tough one for people to make. It’s at 8 AM, which, after a night of partying, only the hardcore attendees can usually make. Delivering a super-tight, all-meat presentation that many have expressed a desire to see is my way of thanking them for making that extra effort to show up.

It’s also part of a martial arts lesson my teacher, Mark Davis of the Boston Martial Arts Center, is constantly reinforcing with us. Very often in the black belt class, he’ll show a technique only once as a way of helping us train our minds to capture and catch as much information as possible, to be vigilant about paying attention.

Social media in some ways makes us reliant on the crowd, reliant on the tools, reliant on waiting for someone to retweet or blog or podcast an important event. That laziness – and it is mental laziness – softens our ability to capture vitally important things that happen which may never happen again. Think about your own life. Have you ever had the experience of missing a child’s first important event, missing a news story break on the street right in front of you, missing a key piece of information at a conference? I know I’ve missed information, especially in the dojo, because of a lack of focus. I know I’ve missed some terrific photos due to inattentiveness.

Thus, that presentation will never happen again, at least not like that. The slides won’t be posted, the video won’t be uploaded, the information never shown again. If you were there – fully and wholly there, meaning you were paying attention and not twittering, blogging, chatting, etc. – then you got some information I hope you find useful. If you weren’t there, then please make the effort to actually show up at events like Podcasters Across Borders or PodCamp rather than hoping someone will live stream/live tweet/live be there for you. You’ll find that there are many more gems from the weekend which will probably not be published from other presenters and attendees as well.

Also, big shout outs to all of the longtime friends and fabulous conversations from the weekend, from Marko Kulik’s photo advice to intense debates about the future of media with Whitney Hoffman, Tod Maffin, and Julien Smith, to the many other great conversations over the weekend.

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How does something like changing your avatar or other forms of “showing your support” make any tangible difference to the citizens of Iran?

Bonus: if you’re Iranian, I’d like to hear what tangible impact the memes and movements online have had on you and your fellow citizens.

Please leave your comments, thoughts, and opinions below. Keep it civil.

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What is social media? Seriously, what defines social media from any other form of media?

Lots of folks responded.

bigguyd: @cspenn interactions. SM is a two way street where traditional media is one way, typically.
comedy4cast: @cspenn We all wear colorful hats!
discordia77: @cspenn other forms of media have “experts” telling the information, social media is interactive between all elements involved in the story.
seanrehder: @cspenn asks “define social media.” Social = peer and media = information. Social media = information gained from our peers vs. “the man.”
sizzlemaker: @cspenn Media–such as newspapers or broadcasts–is one way. Someone producing content to give you. Social media allows you to interact.
tommorris: @cspenn Nothing. ‘Social media’ is a term used by marketeers for just about everything. It’s lost all meaning. It’s a pointless buzzword.
keithbooe: @cspenn higher level of real time (or near) interaction and direct user involvement than traditional media?
mlseaton: @cspenn the amount of people claiming to be experts or gurus! That is pretty much what defines it.
Ed: Essentially @cspenn Built in sharing. Conducive both by design, and user intent
JoyHaynes: @cspenn For me, real time conversation and connections to other people.
theelusivefish: @cspenn imho, there are 2 things distinguishing social media from the rest – low barriers to entry and the ability for any to participate
kristenmchugh22: @cspenn SM is both expression & engagement. There are some ppl wielding infl for good&selfish int., but not engaging on meaningful scale.
heykeenan: @cspenn the connection makes social media different from other media.

Here’s what I think defines social media apart from any other form of media: Metcalfe’s Law.

From Wikipedia:

Metcalfe’s law states that the value of a telecommunications network is proportional to the square of the number of connected users of the system (n2). First formulated in this form by George Gilder in 1993, and attributed to Robert Metcalfe in regard to Ethernet, Metcalfe’s law was originally presented, circa 1980, not in term of users, but rather of “compatibly communicating devices” (for example, fax machines).

Something can be termed social media when its core value relies on the network effect – Metcalfe’s Law.

For example, is a blog post a form of social media? No. The value of the blog post is the same whether one person reads it or one million people read it. Its value is inherent in and of itself. The same is true for a podcast, a TV show, a commercial, a newspaper, etc.

Contrast that with a bulletin board, a call-in radio show, Twitter, discussion forums, comments on a blog post, Facebook, etc. The core value that these forms of media deliver relies on Metcalfe’s Law – the more people who use them, the more valuable they are. The more social they are. The core value diminishes with fewer people and ultimately, the product or service has no inherent value.

When you need to develop an understanding of whether something or not falls in the social sphere, examine careful what its value is, and how the impact of more people changes its value. If the value of the item, network, service, or thing is independent of participation, if Metcalfe’s Law does not drive its core value, it’s not social – and that’s perfectly okay. A well-made hammer’s value is not reliant on the number of people who buy and use it.

If the same product, service, etc. has its value completely unravel if Metcalfe’s Law were applied in reverse – taking away people from it – then it’s social, and requires people to generate its value; the more people who generate value, the more value it has.

This also means that some aspects of “traditional media” are inherently social – call-in radio shows, the classifieds in newspapers, even a corkboard in the employee breakroom.

Three things for marketers to think about: if something isn’t social by design, that’s fine. Don’t try to force it to be social, because it won’t fit. A bouquet of flowers and a perfect sunset can’t Twitter, and never should. Instead focus your efforts on using a different marketing model that works with whatever the core value of your product or service is.

If something “traditional” is social by design in your work already, bringing it online will vastly accelerate its growth and value thanks to how easily socially-powered things spread online.

When your boss, client, friend, neighbor, or kid asks you to make something social (because social media is the shiny object of the day) ask them this: do you want to create something which [a] has no value of its own and [b] is solely reliant on the temperament of the crowd for its value, knowing that one screw-up can destroy everything and leave you with nothing of value?

Personally, I’d ask them instead whether they want to create something that has so much value inherent to it that others can’t help but talk about it and promote it for you in a social context.

What defines social media for you?

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In that brief moment, you touch the world, all of it, because every drop of water that touches your feet has touched every shore, every beach ever.

So it is with the Internet, with social media, and with the news. When you check the morning news in your country, do you just check what’s happening in your nation, province, or city? Or do you take advantage of that little copper or fiber wire in your wall that is your footstep into the world?

I try to make a habit of checking headlines from major news sources every day to see more than one perspective. On my morning news-stand (fed into Google Reader and Calibre for the Kindle as well):

• BBC News
• The Boston Globe
• Bloomberg
• Reuters
• CNN
• The New York Times
• Daily Telegraph
• Montreal Gazette
• Toronto Globe and Mail
• The Sydney Morning Herald
• Asahi Shinbun
• Al Jazeera
• The Jerusalem Post
• Xinhua

If you don’t already read the headlines or news from a country other than your own, start today. It’s free to do and will give you a much wider perspective on what the world thinks is important. As recently happened with President Obama’s speech in Cairo, while the American media was occupied with David Carradine’s death, the rest of the world was mulling over the President’s words. If you read only American news sources, you might have missed some very interesting reactions elsewhere.

Are you deeply involved in social media? If so, chances are you’ve got at least one follower or friend in another country. Might be useful to know what’s topping the news where your friends are, too.

What’s on your news-stand?

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Blog/PR/Twitter/Facebook/etc. Grader ranks you in the top X on the network of your choice.

All of these sound familiar, right? All of these sound wonderful, showcase your social media expertise, innovation, thought leadership, cutting edge, leading, luminary status. Fine and good.

How much power do you actually have?

When someone sends you a message asking for help finding a job, how powerful is your social media skill? Can you actually help them find a job with your network in a reasonable amount of time, or are your tweets, retweets, notes, and comments simply disappearing into the ether with no discernible results?

This is why I adamantly oppose anyone calling themselves – or calling me – a social media expert, guru, luminary, etc. I can’t guarantee that if you come to me, my network can provide you a new job opportunity in 24 hours. I can’t guarantee that if you come to me, my network can put together amazing amounts of business to restore you to profitability.

I would expect anyone billing themselves as a social media expert to have such great power and authority that they could do exactly that. Need a new job? One hit to the network and you’re all set. Need customers? A blog post on your super-authoritative blog instantly brings new success. I can’t and won’t make that promise. I know that I can’t fulfill it.

Over the past couple of weeks, I’ve had the opportunity to have conversations with hundreds of people about social media, and a lot of people are passing the pitcher of Kool Aid and drinking too much. Social media is important in that it does help you expand your networks, your horizons, and your ability to connect with colleagues, consumers, professionals, and customers in new and different ways. Direct to consumer communication and interaction is unquestionably one of the continuing trends and people need to stay in front of what’s happening. That said, social media is not a panacea or a magic wand and far too many people are piling on incredibly unrealistic expectations of what social media should be able to do for them.

If you have solid business practices and revenue models, don’t you dare give them up in the hopes that a shiny object can improve them. Continue what you know works while you test new things. If you have a broken business model, a broken revenue model, you need to fix the foundations of your house first before delving into social media. No amount of Twittering about your company will shore up bad fundamentals. If your product, service, idea, or company is unremarkable, social media will only communicate that fact broadly and quickly.

Participate in social media, but don’t expect it to be a lifeboat if your ship is going down. At best, it’s a fine oar that requires you to already be sitting in a solid boat.

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It used to be in the old days that the easiest way to buy attention was to trade it for money. On a large scale, you bought attention from media outlets. On a small scale, giving away your stuff for free was a great way to trade money for attention. Nowadays, things are a little more complicated. Everyone and everything is the media, which means that buying up attention in media is virtually impossible. Giving away something for free is so commonplace that consumers have grown to expect free as a cost of your doing business rather than a kindness.

So what’s left? How do you still get a consumer to spend some attention with you?

There are two parts to this mystical formula. The second we all know well – have stuff worth talking about, worth paying attention to, worth sharing. Vintage marketing advice. Sometimes that’s enough – in the rare cases when something “goes viral”, or explodes in popularity, word of mouth is enough. The catch is this – in order for people to spread it, they have to know that it exists. That brings us to the first point – how do you get someone’s attention long enough for them to become aware of your existence?

The answer, unsurprisingly, is advertising. Interruption marketing. It’s still a necessity until you reach the critical mass of consumers needed to start spreading the word, a bit like getting a campfire started. After a certain point, you just throw wood on it – your quality products or services. But in the beginning, no amount of wood thrown in a pile will ever turn into a campfire without that initial flame.

What gets that fire started? Well, you can still buy advertising. That doesn’t work as well as it used to, but it does still work if you have the budget. What if you don’t have the budget? For good or ill, social media and social networking amplify Malcolm Gladwell’s Connectors – people who are hubs of their networks with hundreds or thousands of friends, connections, and followers. Find those people, connect with them, invest your time in politely interrupting them, and if what you have is worth paying attention to, they’ll help you get the attention of their networks.

The very best connectors are the connectors in your vertical. While it’s amazing and impressive that my friend Chris Brogan has 65,000+ friends and followers on Twitter, if you’re, say, an independent musician or a freelance photographer, your work will be of interest to only a certain percentage of Chris’ audience. Better to spend your time looking for the Connectors in your vertical, your niche, who have audiences keenly interested in what you’ve got to share.

How do you find those Connectors? That’s a topic for another time…

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There is no such way to intermediate time. There is no coinage for time, no way to purchase time back that you have spent. If time were actually money, you could buy back that missed softball game or child’s first play. You can’t.

In fact, when you think about it, time isn’t money, but money is time. Money represents a store of value in classical economics terms, and value is time and energy spent on something.

Look at all of the things that function as money or precursors of money. The Pequot tribe had a certain kind of seashell called wampum. Multiple civilizations used gold and other metals as coinage. Why? Because these items were rare. Finding them, prospecting them, and refining them took time and effort.

Consider money as a store of time and energy, then. How long does it take for you to mine up a nugget of gold? Let’s say as a skilled miner that takes you two hours. How long does it take to harvest an ear of corn? For a skilled farmer, probably a few minutes at most. Thus, that nugget of gold is a time equivalent of two hours for a skilled tradesman. If you can harvest 80 ears of corn in two hours as a skilled farmer, then your corn is worth two hours of your efforts – or a nugget of gold, or whatever other store of value you choose. More important, as trades specialized over millennia of human history, it would take far longer for the miner to skill up his corn harvesting than it would for him to simply pay for the corn itself.

Time + energy + skill = value.

This is the basis of money, the raw foundation of money. Money stores value, and value is time, energy, and skill combined.

Consider what this means for social media and new media.

What things are you investing your time in, building skill, so that you’re creating value?

When someone starts to talk about monetization, exactly what value are they placing on your time, effort, and skill? More important, what value do you place on yourself?

This, by the way, is why so many folks in social media object to monetization – not because money is bad, but because any new field inevitably has two extremes: those folks willing to value themselves for a pittance (thus devaluing everyone else) or those folks who pimp and sell at obscenely high prices far above the value they create, thus undermining the entire community’s reputation and devaluing everyone else. After a field matures and the low bidders & snake oil salesmen are washed out, a balanced perspective on value is usually achieved.

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… just sometimes …

… it distills the essence of what you want. It becomes all meat, no fat, trimmed to perfection. It’s rare, but it happens. Here’s an example of just how good Twitter can be if people distill the essence of what they want out of the service.

Danny Sullivan, SEO extraordinaire, held a Q&A session via Twitter. He then logged everything to a single blog post.

This is knowledge distilled. You’ll get so much out of this one post (and corresponding links to more resources) than you’ll get from 99% of the search engine blogs out there or the endless blathering of self-proclaimed “social media gurus”. I picked up and learned things from Danny’s session summary that I didn’t know, and I consider myself reasonably well versed in SEO.

The lesson reinforced: be an expert in something, and use social media to deliver the goods (as opposed to being a “social media expert”). In this case, Twitter forced both questioners and Danny as the expert to go for the all-meat distillation of knowledge, and the end product is concentrated brain food.

This to me is the essence of great Twitter usage and I’d love to see much more of this.

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For example, in a particular martial arts kata (routine or exercise) I remember stumbling over one movement time and again, and my teacher helped me to get past that because he’d made those exact mistakes when he went through the exercise. Now, as an apprentice instructor at the Boston Martial Arts Center, I see my juniors going through that exercise… and making those same mistakes, which I then help them to get past, relying on my teacher’s advice to me.

What does any of this have to do with social media? Here’s what: unlike martial arts, where you have to rely on slightly fuzzy (or very fuzzy, depending on how many times you’ve been hit in the head) memories of what someone has gone through, in social media you have a gigantic written record in our blog histories. Justin Levy made this point at SMJ Boston, and it can’t be underscored enough.

Want to know how folks like Chris Brogan or CC Chapman got to where they are today? Want to achieve things similar to what they’ve done? Look back in their blog histories. Look what they did to get things rolling – like Chris Brogan’s Grasshopper New Media (does anyone remember that?) or CC’s Random Foo productions. Look back at the original PodCamp from 3 years ago (seems longer than that, doesn’t it?) and see how that got started.

(Food for thought: if you live on Twitter, this historical record is much, much harder to come by. Keep your blog alive too.)

The end goal of a sensei in the martial arts is for a student to surpass their teacher so that they can explore, learn, and grow together as colleagues rather than in a rigid hierarchy of student and teacher forever. Once you get to a certain level of expertise, each begins to learn new insights and share them with the other so that both can flourish. Each has something to teach the other and to learn from the other.

As you develop your social media skills, as you look back at the written record of where we’ve all been and where things are going, remember to catalog your own insights so that when your juniors are coming up through the social media ranks, you can share with them all you’ve learned as well.

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Jeff Pulver asked me to speak at Social Media Jungle: Boston and gave this intriguing guideline:

At Social Media Jungle, our discussion leaders will be presenting their talk as if they were sharing a blog post. And the people in the room will be asked to provide immediate comments to the content being shared which in turn will start a conversation.

So here’s the blog post we’ll be sharing. What numbers do matter in social media? After all, if you intend to use social media for business, then numbers have to enter the conversation at some point – but what numbers? Is it numbers of friends, followers, connections? What about the stalwarts of marketing – leads, conversions, sales? What really matters?

To answer this question, think about your typical marketing funnel:

Audience – who’s eligible to use your product or service
Prospects – who in your audience is most likely to use your product or service
Leads – who in your prospects you’ve reached out to or made a connection with and has expressed interest in your product or service
Conversions – who in your leads has made the decision to get your product or service
Evangelists – who in your conversions to customers loves your product or service so much that they’re eager to talk about it

For any given product or service, you can attach definable numbers to each of the stages. But that’s not enough, not to grow a business by.

See, the trouble with numbers like this is that they answer the question of what. What happened? What isn’t enough, though, because you’re dealing with human beings, and that means in addition to what, you also have to be able to address why. Why did something happen? Why did the lead choose product one over product two? Why did the customer abandon you?

This is where communication matters most. A high bounce rate – the number of people who visit your web site – may mean people hate your site and just leave in disgust. It may also mean people found exactly what they wanted on your site thanks to great navigation and content, got what they needed, and moved on. Which is the truth? If you don’t ask why, if you don’t ask the customer why, you’ll never know – and that means you may be making business decisions based on faulty assumptions.

I can’t tell you the number of times I’ve heard a marketing executive say, “Well, I think our customer wants X” or “I think our customers are buying Y on our site because…” and be completely wrong because said marketing executive wasn’t the customer. If you don’t ask, you’ll never get to know why, and that in turn blinds you to the most important question of all…

… now what? You know what’s happening. You know why it happened. Now what? What do you do to steer yourself or your business in the direction you want it to go? This is where experience matters most and where scientific thought is imperative. Once you know what numbers aren’t meeting your expectations and why, you have to come up with a few scenarios to test and examine.

For example, in old school email marketing, we know for sure that the open rate of an email campaign is principally governed by the subject line. The subject line is the digital equivalent of the envelope, and if the envelope is unappealing, no one’s going to open it, even if the contents are valuable. So you test – you fire off a series of test messages with different subject lines and you assess which subject line had the best open rate. Do this over and over again, and you begin to get an instinctive understanding of what subjects work best for your audience.

So those are the three questions that you need to apply to any kind of numbers – what happened, why did it happen, and now what? Let this relatively simple – because simple doesn’t mean easy – framework guide you in judging which numbers should matter to you. Let’s look at a few numbers that might or might not matter.

ROI: ROI is a largely unhelpful number. It’s important, to be sure, because in this economy you absolutely want some idea of what you’re getting for your money. ROI is only a small piece of the puzzle, however, because knowing ROI doesn’t necessarily lend insight into the why or now what, and that’s what makes it unhelpful. Can you judge social media ROI? Sure. Just ask a customer how they found out about you. If the answer is never social media, then social media’s obviously not working for you. That said, ROI doesn’t especially guide you to understand why you’re not getting the financial results you want, nor does it especially lend insight as to what to do next.

Audience: Does the number of followers/friends/connections matter? No. Does the number of right followers/friends/connections matter? Absolutely. My favorite example of this is the Gulfstream salesman. If he has 100,000 followers on Twitter but none of them buy an airplane from him, then he’s not going to get the results he wants. If he has 3 friends on LinkedIn but two of them buy airplanes, then that’s all the social media he needs.

Views/Visitors/Visits: Again, another what number, but at least this one tells you if people are finding their way to the destination you want them to get to. If they’re not making it here, wherever here is, then it’s worth digging into why. It may be something as simple as a URL that no one can spell correctly or as complex as your brand’s association with something unpalatable.

Leads: A what and why number – what happened tells you how many people want your product or service, and communicating with them will lend you the insight you need as to why – what was it about your product or service that made them want to take action.

Customers: A what and why number – what happened tells you that people find your product or service valuable enough to make a tangible commitment to it, and asking why should lend you guidance in understanding what most compelled them to make that final jump.

Do you see a trend here? The more valuable numbers are what and why numbers – they’re numbers centered around a behavior as opposed to a static fact. The more action required of someone, the more commitment given, the more insight you can gain into the number and the more action you can take because of it.

Take a look at your social media efforts. Whenever and wherever you are trying to apply some numbers to your social media efforts, ask yourself the trifecta of questions with an eye towards action. Does this number answer what happened? Does communicating with the customer answer why this number is what it is? Does knowing the business and your fellow woman or man tell you what you should do next to improve that number?

See you in the jungle.

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Bring the player, not the class.

In Warcraft, there are different classes of players – mages, paladins, shamans, etc. Each of the classes has different traits suited to different kinds of players and playing styles. One of the most common sources of arguments, debate, and complaints is X class is better than Y class, to no one’s surprise.

Blizzard Entertainment, the company behind World of Warcraft, has said that it designs the game to be as balanced as possible, so that no one class is better or worse. The expression they use is bring the player, not the class, especially with regard to difficult challenges in the game.

Their belief is that a skilled player will make the most of the classes that suit their personal style of play best, and that a class in the hands of one player may be outstanding, while a different class may be a disaster. I know from personal experience that playing a frost mage suits my temperament and style best, and being a Death Knight tank, not so much.

Bring the player, not the class is the advice Blizzard gives to its guilds and groups in the game – find the best players you can, and class will sort itself out. Bring the best players you can, and you’ll defeat the enemies you’re to face.

So what does this have to do with social media?

Bring the producer, not the medium.

Which is better, Twitter or Friendfeed? Which is better, video or audio, blogging or podcasting, YouTube or Qik…

You get where I’m going. Your content will dictate which forms of social media you participate in (some content is better in one format than another), but what will govern your success is YOU, the producer. How skilled you are and what you’re most comfortable with will do more to contribute to your success than any given platform by itself.

Just as a Warcraft player’s spec (Blood vs. Unholy vs. Frost vs….) doesn’t make that player any better or worse, neither should your choice of medium make you any better or worse a media producer. Find the forms of media that best suit your style, content, and what you want to communicate. Try as many as you practically can to see what’s available, but recognize that some will feel better to you. Do those. Even if they’re currently unfashionable (podcasting was so 2005? Tell that to the listeners of the Financial Aid Podcast or Marketing Over Coffee) if they fit you best, you’ll create and produce media best in them.

More important, invest time in making yourself a better producer! Forget about being a social media expert. They’re a dime a dozen, if that (hey, it’s the Great Recession, everything’s on sale). Be an expert in a subject or field and use the best form of media available to communicate it, old or new, social or broadcast.

One of the best pieces of advice ever given to me was from my Edvisors CEO, Joe Cronin, who years ago said, don’t be a podcasting expert, be a financial aid expert who has a podcast. In terms of doing the most good and helping the most people, that advice has paid off handsomely. I know plenty of social media experts, gurus, wizards, whatever, and none of them have helped a family put their kid through college.

Bring the player, not the class is sage advice to guilds and raids in World of Warcraft.

Bring the producer, not the medium is the pathway to long-term success in media, social or otherwise.

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How many people know their physical neighbors well?

You should.

If you don’t, make friends, and soon. Why? Simple.

The economy is spawning more crime. The numbers estimated by the University of Arizona suggest that a 1% increase in unemployment correlates to a 1% increase in crime rates. Crimes begin casually, with opportunity crimes, and worsen from there if unchecked.

Kicking it up a notch

A basic neighborhood watch is effective, but now add in the capabilities of social media, of new media to the mix. If you have several social media aware folks in your neighborhood (or you can train them easily), when you meet with your police department’s crime prevention officer (CPO, the officer assigned to instruct Neighborhood Watch programs), introduce him or her to Twitter. Get your neighbors who are Twitter-savvy to create a hashtag for your neighborhood like #54&Pine or #7Gables and have members report mildly suspicious activity there (“scruffy kid, about 5′6″ with black backpack walking around block 5th time this hour”). Show your CPO how to use Twitter Search so that real-time updates can be casually viewed at the station.

Got a camera on your data-enabled mobile phone? You have an awesome crime deterrence tool. Use services like TwitPic to take instant shots of suspicious activity and upload them immediately to your neighborhood watch Twitterstream.

Own a digital camera with a decent lens and low light ability? Take photos and load them up to sites like Flickr so that your neighbors and CPO can inspect in detail things that you find suspicious.

Know someone talented at using Google Docs and Google Maps? Help your local police department geographically map crimes in your area and look for trends using freely available Google tools.

What other new media/social media tools can you think of to empower ordinary citizens to help local law enforcement prevent crime?

Note: in no way do I advocate unnecessarily putting yourself in harm’s way or taking the law into your own hands. As with all community-based initiatives, the idea is to work WITH your local police, not compete with them.

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Last night I decided to give Journchat a spin, which is a Twitter-hosted discussion of journalism topics between PR folks and journalists.

Question: As a journ, who should I follow on Twitter to ensure my newsroom is on top of breaking news? (quick one) #journchat

Not a person, but topics. Try jargon for your news vertical in search.twitter.com like FAFSA or JPM or IMDB.

If you think news is happening somewhere, do location in search.twitter.com to see if there’s a mention.

if you want breaking news, tie a search from search.twitter.com RSS to an RSS->SMS service. Text to your phone of breaking tweets.

Connect Twitter RSS to Yahoo Pipes, filter, then send to Google Reader. See www.FinancialAidPodcast.com/twitterbook

You should also be using marketing tools like Google Trends, Insight for Search, etc. to find trending topics.

Plug in every kind of RSS search – Twitter, Google News, etc. – into Google Reader to find stories, esp. overnight.

Question: What do u think of The Big Video Debate: Rough or Slick?

Slick or rough matters less than relevant.

Crappy video in HD is still crappy video. Instead of spending money on HD, spend less money on a stabilizer!

If you want to try slick video on a Mac, look into the free software CamTwist. Text, crawls, logos, etc.

@howardkang and every reporter regardless of medium should carry a Flipcam or other pocket camera.

I carry a Nikon D90, Flipcam, and Samson Zoom H2 all the time, just in case. Have gotten decent local stuff.

Question: Journs and bloggers: how do you use twitter/online to source stories?

I use every channel available. Bloomberg, Twitter, Facebook, CNN, whatever has the info I want for my blog/podcast.

I do a lot of financial services writing, so Google Finance, Econoday, and friends on Twitter all are sources.

Twitter is great for reality-checking a piece and getting immediate feedback, esp. fact check. 4,800+ friends = fast checks.

Question: What do journs need and/or look for in a web 2.0 press room? (source’s site)

I need to see obvious contact information, multiple channels. Don’t make me hunt you down or I won’t bother.

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Get rich quick! Quit your day job! Money while you sleep! All claims made of social media and virtually every other new technology, idea, or movement since mankind first created money itself. Can you make money in social media? Should you make it an aim?

To answer this question, we have to dig into the history and concept of money itself.

What is money?

Ask any child and most adults, and no one will have a coherent answer to this question. People know money by what it can do, but not what it is. The classical definition of money is a medium of exchange, a measure of account, and store of value. For the purposes of this discussion, we’re going to focus on a medium of exchange and a store of value.

A Medium of Exchange

Before money, we had barter. Let’s say I raised chickens and you raised cows. If I wanted some beef and you wanted some chicken, we’d get together and trade. We’d negotiate how many chickens equaled a cow, and vice versa. If all went well, I went home with some beef for my family and you went home with some chicken.

But… what if you didn’t want chicken? You had beef, and I wanted beef, but you didn’t want chicken? Suddenly, I have a problem. We couldn’t trade. No amount of chicken I had would be helpful to me if you didn’t want chicken. I’d have to find someone who wanted chicken and see what they had to trade. Maybe they had seashells, and you wanted seashells, so I’d have to trade chicken for seashells first, then find you and trade seashells for beef.

This got really inefficient around Greek and Roman times, which is when currency got invented. Suddenly, we have a neutral intermediary. I think chicken is worth 5 copper coins, and you think cow is worth 250 copper coins. Now, if I have chicken and you have beef, but you still don’t want chicken, that’s fine. I’ll find someone who wants chicken and trade with them for copper coins. Then I’ll come back to you and buy as much cow as I can with the same copper coins.

This is one of the core roles of money – instead of having to barter everything, you can trade in a generally accepted medium of exchange.

A Store of Value

Here’s another problem with barter. Let’s say instead of chicken, I have wheat. You have cows. During harvest season, we can trade. I’ll trade you a few bales of wheat in exchange for a cow. Everyone’s happy.

What about in the winter, though? I have no wheat. All my wheat either got milled into flour, sold, consumed, or… spoiled. Wheat is transitory. Wheat spoils, rots, molds, etc. if you don’t use it within a certain period of time. In fact, most consumables eventually spoil.

Here’s where money comes in again. I go to the market and trade my wheat to someone who wants it. I get copper coins. Unlike wheat, these don’t spoil, decay, or rot. (yes, they do oxidize, but that’s a different conversation) If I sell enough wheat, I amass a large pile of coins and throughout the non-harvest season, I have copper coins to buy things with.

This is money’s role as a store of value. It takes the fruits of my labors – wheat – and stores it in a form that’s less subject to spoilage. Also, it’s a lot easier to carry around a pile of coins than a bale of wheat.

What does any of this have to do with new media and social media?

If you are a social media practitioner interested in earning money for your skills, you have to deeply understand money first.

First, money is a medium of exchange for other goods and services. Money doesn’t solve the value equation – that is, what you do must have value to someone. Money only makes trading value easier. If what you do is of no value to anyone, then like the farmer facing no demand for chicken, no matter how skilled you are, no one will trade with you. As a social media practitioner, your work has to have value.

The most successful social media practitioners recognize that social media in and of itself is of relatively little value. It’s a communications channel. What is of value is what you deliver to your audience. I deliver, for example, financial aid information on my Financial Aid Podcast. The fact that it’s a podcast has no inherent value; what has value is the quality of the information.

If you’re considering offering up your services to someone else as a social media practitioner, make sure that they have something of value to offer their customers, or both you and your client will fail to generate any business. Your own track record must demonstrate that you understand underlying value and how to present it in a social media context.

If you’re considering engaging the services of a social media practitioner inside your company, look to see how adept they are at understanding value. Forget how many friends they have or how often they blog – look to see if they can communicate their own value and the value of their clients’ goods and services to others. Examine their other work and see if it conveys well the value of the client’s goods and services. Most important, recognize that a truly skilled social media practitioner will decline to do business with you if your offering has no value.

Second, money as a store of value is vitally important to social media practitioners. Like all industries, social media, new media, online media, etc. all have trends. There’s a new shiny object every day, and that presents new opportunities for you to demonstrate your skills and earn some money in doing so. You have to not only capitalize on trends, but sock those earnings away. You have to be able to store the value of a trend so that when it cools – and it always does – you have a strong base of capital to operate with.

Equally important is your ability to recognize value and trends ahead of time so that as a platform matures – as blogging has – you’re ahead of the curve and in new spaces. This is the often referenced blue ocean strategy, where there’s virtually no competition in any vertical in a new area. Blue ocean was podcasting in 2005, blogging in 1997, Twitter in 2006, Facebook in 2004 and so forth. As a social media practitioner looking to earn a living at your craft, you need to be able to spot new blue oceans and move in long before others do, while recognizing that it will be some time before that space is highly desired by a large population.

For companies looking at social media, recognize that the store of value means you need operating capital and strong revenue streams today from your social media efforts, but you need to be investing for the future as well. Your internal financial health will dictate how you prioritize investing for the future vs. banking on what’s hot today.

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Burger King needs a new agency.

If you haven’t been following along, here’s the very short summary. CP+B is the agency in question tweeting as the fictional King character for Burger King on Twitter. Some social media folks object to a lack of disclosure by the agency, a lack of authenticity.

Here’s a different perspective on the issue: ROI. What in the world was CP+B thinking? I’d love to see even a back of the envelope ROI argument for creating a Twitter account for a fictional character to sell sandwiches, which is the whole point of Burger King.

Forget about transparency, authenticity, and whether or not an agency should tweet as a client. What in the world is the ROI or even apparent value of this initiative?

Here’s how I would have handled a client’s request to be engaged on Twitter: create a Twitter bot that you can message with your current location. It returns the three nearest Burger Kings so that you can get something to EAT, since the whole point of Burger King is to provide something for me to eat. I’d use it in a heartbeat when I travel. If Burger King and CP+B approached Twitter or social media in general from the perspective of being USEFUL, they’d get more sales and a measurable ROI.

It’s absolutely true that you can’t get precise ROI on social media. My work for the Student Loan Network means that ROI gets fuzzy, but the business connections, enhanced distribution of things like eBooks, inbound links, and other measurable activities are all improved by Twitter and social media. Can I put an exact dollar amount on it? No. Can I say that Twitter has improved the bottom line? Yes. Have I helped folks on Twitter get financial aid questions answered? Yes.

Be useful in your social media experiments. Don’t just do something in social media because it’s what the cool kids are doing. Do something that is useful, that serves a need, and your social media experiment will be a success.

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Consider Fizzcrank Corporation. It’s been doing okay for the past few years with traditional marketing, from brochures to trade shows, but it’s feeling a little stagnant. Products aren’t revving quite as quickly, and buyers aren’t buying Fizzcranks at the same levels they did two years ago. Bob the marketing manager has been wanting to do more field work to see what customers want, but management isn’t willing to step outside its comfort zone. What does Bob do?

Leverage the power of the shiny object! Bob brings shiny objects like Twitter, Google Reader, and Facebook to the table and says that for no money and just some time and effort, Fizzcrank Corporation can become a leader in the Fizzcrank industry. Management is bedazzled by the shiny objects and says that as long as the no money part is true, Bob can do whatever he wants with social media. The CMO gets all excited and has a press release written (that is ignored) to announce Fizzcrank Corporation’s thought leadership in the Fizzcrank vertical.

Now the real work begins – Bob sets up his listening post tools, tying Google Reader, Twitter, Facebook, LinkedIn, and a bunch of other networks together. (see my Twitter eBook for more details on how) He sets up monitoring for keywords, starts listening for Fizzcrank in global searches, and before long finds out that customers would really like to be able to use a Overcharged Capacitor with their Fizzcrank. Bob takes the idea back to the engineering gnomes who inform him that matching up an Overcharged Capacitor with a Fizzcrank is not only simple, but a really good idea, and Fizzcrank OC is born.

Fast forward three months. Fizzcrank Corporation now dominates the Fizzcrank industry with Fizzcrank OC. Products are selling better than ever, and Bob now talks to customers regularly. Management is happy with profits. Bob is happy to be talking to real people instead of writing press releases and billboards. Customers are happy because Fizzcrank is creating products they actually need and want.

The lesson in this fictional account is that social media can be a way to introduce a cultural change in your company, away from broadcast marketing and toward listening to what your customers are saying. If you work at a company that has not developed a culture of listening, see if you can use social media as a stealth play to begin the practice – after all, your customers likely know better than you do exactly what they want out of your products or services.

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What social media marketing achieves is a trade of time for cash. If you’re capital constrained, you’re going to be trading big cash spend for big time spend. If you’re okay with that, if you have the personnel resources to spare, then social media marketing is going to work well for you.

Social media requires a hefty investment of time, and even in the best of times has a squishy ROI. You can’t load up a social media marketing plan like you can an email marketing plan and say that if we post this item to Facebook or we Twitter this web page, it will result in 354 clicks to our product page and 14 purchases. You can do that with reasonable confidence with email marketing – you know what your open rates are, you know what your clicks are, and you know the revenue behind a click. There is no such formula or set of statistics for social media.

One of the catches in tough economic times is a stronger demand for ROI – making sure scarce resources are well-allocated. How do you calculate social media’s ROI?

We do know the market value of some items in social media; an inbound link from a certain class of web site carries a market value (in terms of what it’d cost to buy that link) so if you can get one for free, then that inbound link’s value can be directly attributed to social media’s ROI if the link couldn’t be obtained any other way. I know that if Chris Brogan twitters this blog post, there’s an audience of 26,566 that will briefly see it in their Twitterstream; on a CPM basis, I know that I would have to pay a certain amount for access to the same size audience. If he went a step further and asked you to link to it from your web site, then I’d have additional hard ROI I could build into my numbers.

Even with that, the ROI is tough to crunch. I wouldn’t necessarily make a business decision for social media based on those numbers, would you?

If you’re looking to get impact out of social media marketing, take a hard look at what you’re doing right now inside your company using more expensive channels and see where social media marketing might make a difference. For example, in my own work at the Student Loan Network, we’re always looking for great partners to work with; having a prominent LinkedIn network (cspenn at gmail dot com, all requests accepted!) is a great, low-cost way to find new partners to work with. Twitter has transformed from a big chat room to an honest-to-goodness source of lead generation and link building. Blogging is pure SEO food, podcasting has built the name of the company in the industry far beyond what should rationally be possible without massive ad spend, and the connections made through events like PodCamp, Podcasters Across Borders, and other conferences have driven incredible business connections.

I would argue that social media marketing isn’t cheaper per se. What I would argue is that it opens new, different doors and gives you opportunities you might not otherwise be able to generate without far more cash resources than you have access to, and therein lies its true value.

If you’re in marketing, how are you presenting why social media marketing is right for your company? Comment below! (comments are moderated but will be approved pretty fast)

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Here’s what I wonder. His campaign amassed millions of emails and addresses. Just his campaign for announcing Senator Biden as his Vice President brought in millions of SMS numbers. His campaign brought out millions of supporters to canvas for him, to put him in office.

I hope and wonder if he can continue to use those assets, that massive database. To keep the mailing list active as President of the United States, to text us when he needs to engage us. To drop a line on Twitter in addition to a White House Press Secretary. To podcast the radio address and blog from the Oval Office.

Most important, I wonder what an America would look like if the Obama campaign’s supporters become the Obama presidency’s volunteer corps, millions of Americans being directed and taking guidance from the White House as they were from campaign headquarters, cleaning up rivers instead of canvassing for votes, feeding the hungry at soup lines instead of voting lines.

I’m more than willing to continue hearing from President Obama on Twitter, on my phone, and in my inbox. I’m more than willing to join up and volunteer, too.

Perhaps this is the start, as Gradon Tripp put it, of a Digital New Deal. Count me in.

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In the 2004 elections, the answer would have been no.

In 2006, the answer would have been I don’t know. Blogging, podcasting, new media was still so new that no one really had a feel for what they were doing, for what kind of power they had.

Yesterday, I quietly and confidently said yes. Yes, I am a reporter. I may not be to the caliber that will ever put a Pulitzer Prize in my office, but I fulfill the role of a journalist by finding and presenting news to an audience, whether it’s for the Financial Aid Podcast, Marketing Over Coffee, or my blog here. I am a journalist, even more so than the “traditional” media in my hometown, which couldn’t even get a photographer to one of our largest polling sites until late morning, and the photos I’d taken were up on Flickr and CNN iReport shortly after they were taken as polls opened.

More important, you are a reporter, too. If you have a blog, if you have a media production like a podcast, if you have anywhere you publish online, you are a reporter. You are a member of the media, and that carries great opportunities and great responsibilities.

As we open a new chapter on America after the election, we legitimize all of new media for playing a role in the outcome of the election and for President-Elect Obama’s judicious use of new and old media combined to engineer a victory.

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I of course couldn’t let the pirates win out over at Chris Brogan’s blog, so without further ado, a followup commentary on the beauty of pirate ships: one shot.

The ninja clans of old were fundamentally a mix of esoteric practitioners of mind sciences mixed with samurai who were on the losing sides of battles and didn’t feel like killing themselves for their overlord’s strategic screw-ups. Many were just young kids – Daisuke Nishina, the founder of the Togakure Ryu lineage, started out life as a ninja at the ripe old age of 16, having been enlisted in an army that lost to a neighboring overlord.

As such, ninja battle strategies focused a lot on influence, stopping problems before they became problems (because you didn’t have the resources to wage all-out war), stealth, espionage, influence and persuasion from afar, using force multipliers, and above all else, an emphasis on the practical. Much of this is still transmitted in the essence of the ninja martial arts taught today by students of Hatsumi sensei’s Bujinkan method, especially those who are students of Stephen K. Hayes.

One of the timeless lessons learned very early on is this:

You will probably only get one shot.

Whatever your strategy is, whatever your goal or game plan is, the world is changing too fast. It’s a moving target. You can’t waver or hesitate, because in the time it takes you to make a decision and stick to it, you’ll get run over by your competition in business, and you’ll lose your life in battle.

Think about it for a second. If you’re facing someone else, both of you have three foot razor blades, and both of you want to go home. In all likelihood, one of you probably won’t. If you’re especially unlucky, neither will. You have just one shot, because in sword fighting, there’s not a whole lot of parrying or dueling. A sword fight between skilled swordsmen lasts a fraction of a second.

So commit. Pick one of the strategies that Chris mentioned, or one of the many other plans or strategies you’ve got out there, set out your battle plan, and then do it. Don’t walk into your office or your boss’ office in a week with completely different plans or whatever the fad of the day is, because that’s the equivalent of trying to change up as your opponent’s blade is headed for your neck. Waver, hesitate, question yourself, fail to commit, and your opponent wins, in swordfighting and in business.

Trivia: did you know there actually were ninja pirates? It’s true.

Shameless plug. If you’re in the Boston area, and want to try your hand at learning actual ninjutsu, visit:

The Boston Martial Arts Center
The Winchendon Martial Arts Center

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This creates a void and sets our society adrift. There is, however, a new source of leadership, of wisdom, of inspiration.

How many of you have blogs?

Podcasts?

MySpace & Facebook accounts and groups?

Twitter accounts?

How many of you have at least 10 listeners/followers/fans?

100?

1,000?

If you have reach that exceeds 10 people, then you can step up to lead. If you have reach that exceeds 100 people, then you may be asked to lead. If you have thousands who follow you and call you a leader whether or not you feel like one, then you must, here and now, accept that mantle of leadership. You must don the cape and boots even if you feel as though they were made for someone else.

You have been called.

Here is what your followers need of you. They need not only to be pushed away, but to be pulled towards.

It’s not enough to say what to avoid; you have to provide your followers with something to do. A mission. A calling. A focus that will let them in their passion and intensity drown out the voices of panic around them so that they can generate momentum with you. Pick your cause, pick your battle, and engage your followers.

Direct them towards a mission, towards a goal, towards something that provides tangible benefit so that they can get the ball rolling in their homes, neighborhoods, and communities. Give your followers missions and tasks towards the goal you are united for, and you will help them to realign themselves away from chaos and panic towards growth, progress, and even prosperity. Ask them to give and give double what they do. Lead through example.

Despair thrives in confusion and inaction.
Despair withers under the heat and light of passion.
Despair dies in the face of confident leadership.

You have the following. You have the crowd. Your community and the people who respect you need you now more than ever.

Step up.

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The bad news? This is the bottom of the third in a nine inning game. There’s a lot of darkness ahead, a lot of trouble. There are no easy answers, no quick fixes that will work. Momentum has picked up so fast that on the financial markets, news that would have been hailed as revolutionary a year ago is shrugged off in less than an hour now.

What we face in the months and years ahead is nearly unprecedented in terms of economic turmoil. Our society at large will be different when we emerge on the other side. Some won’t make it.

The goods news? You’re not alone, as my friends remind me often. You as a participant in social media, in new media, have a vast network of friends and acquaintances. Now more than ever, you need them and they need you. Think of it as a guild of sorts, your particular band of rogues, working together, helping each other out, doing what must be done to keep things moving forward. Know what your superhero powers are and what your Kryptonite is, and band together with like-minded folks who have complementary powers.

Go to conferences. Go to events, go to meetups, get out of your office and away from the desk and talk to real people. You say you’re not in customer service? Wrong. You’re in customer service more than ever, especially if your title has a capital C in it. You may find that you need your customers as more than a revenue stream or a commodity – you may find you need your customers as friends and allies.

There are unquestionably dark times ahead, and there will be points when it seems as if there’s no light.

The light that you need to get out has to come from inside you, your heart, spirit, will, and drive.

The light that you need will grow more powerful when others bring theirs, too.

Grab your light and set foot on the path.

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Apple’s stock immediately dropped 5%.

Apple PR responded to mainstream media inquiries denying the rumor, that Jobs was perfectly fine. (hat tip to the Unofficial Apple Weblog for breaking it on Twitter first)

If you were going to short a stock, spreading a false rumor about the CEO’s health would be a great way to cause a panic, long enough to make some serious money. The brilliance of this tactic is that the rumor was done using CNN’s brand. Early “viral” messages said the report came from CNN, not CNN iReport. CNN, in other words, had their brand and credibility hijacked.

What would you do if you were Apple? What should you do?

Apple: get on Twitter. Get in the blogosphere and the new media world. You need to have a point person in the fast moving channels of citizen news to immediately knock down crap like this.

Then have your legal department file a complaint with the SEC and ask for a formal investigation.

Apple shareholders: if you lost money on Apple due to the rumor, is CNN responsible? Is CNN liable? Are they a media outlet or a content distributor. If they fall under common carrier, then who is liable besides the original rumor spreader – and are the shorts, if there were any, profiting with no liability?

Inquiring minds want to know.

Bottom line: if your company is not participating in new media, especially in news channels, you’re going to get run over. Get going.

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To the right is a screen clip of WarCraft as it appears with a few pricing plugins installed. By itself, the doesn’t look at all like this, only with some plugins. (Auctioneer, if you’re a WoW gamer) Take a look at what’s in there.

Pricing
Median buyout price
Buyout prices at the extremes
3, 7, and 14 day moving averages of prices
Item availability from vendors and pricing
Resale valuation and estimated ROI

Bear in mind, the average player of WoW doesn’t install this add-on software, which means they don’t have access to this information.

What does this have to do with marketing? There are two concepts at work here.

Arbitrage is unequal pricing for equal things. In this example, I can tell what items are good deals and what items aren’t, what items are a bargain, what items are overpriced. Arbitrage extends to marketing and new media as well – concepts that work in proven systems can be adapted to new media, and the result is information arbitrage. I can take a concept like a proven sales letter template and adapt it for a blog.

Information asymmetry is even more important in this case. I have access to information that the average WoW player does not. This allows me to be more effective as a WoW gamer, because I can earn rapid profits from better information, especially competing against players with less information or lower quality information. Marketers in new media have an information asymmetry advantage that marketers outside of new media don’t enjoy. Marketers in new media have access to the Twitter stream, to blogs, RSS, podcasts, and so much more. If you can know what your target market is thinking and saying about your product, service, or industry, you have a massive advantage over marketers who lack that information and either have to compete by spending more or can’t compete as well.

Arbitrage and information asymmetry – all from a fun game.

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This morning started off thinking about Bloomberg’s wonderful but hideously expensive terminal, and how it gives you insight and also a dashboard to instantly know what’s going on in the markets. I thought, wouldn’t it be interesting to have a Bloomberg for social media? Sure enough, a platform exists to manage all your social media in one place, and that’s iGoogle.

Click on the photo for a larger version.

Take a look at what we’ve got here.

Facebook, GMail, and Google Finance on the left, because if I’m doing this for a purpose, for, say, the Student Loan Network, it’s more than just conversation, it’s also understanding what’s happening in the bigger picture. Thus we see a public portfolio of companies in the student loan sector and broader market stuff. Not only does this keep on top of things for my client (the company I work for) but it also gives me the ability to be current when I participate in social networks.

In the middle, a mashup of Yahoo Pipes culling from Twitter Search on specific topics and keywords relevant to the industry. This can be anything at all, but for this, it’s all financial aid stuff, so I can stay on the pulse of financial aid as reported by customers and consumers. Below that, Feedburner for the podcast and customized Compete analytics to monitor what’s happening on my sites and my competitors’ sites.

On the right, Twitter replies to see if anyone needs my attention, and Digg to see what’s buzzy in the world. Obviously, swap this out for Reddit, Stumbleupon, Yahoo Buzz, or whatever your buzz-watcher of choice is.

This, incidentally, is social media with a purpose, highly focused for one specific task – being a financial aid expert in social media. It’s most assuredly not a fishbowl setup where I watch social media for social media’s sake.

Try it for your own vertical and niche, and see if it works for you!

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People badly confuse vision, strategy, and tactics. Here’s a primer on how to achieve clarity so that the next time you’re asked for a strategy or need to develop a vision, you can do so with confidence.

Let’s talk in terms of a road trip.

Vision

Why are we going on a road trip at all?

If you don’t know why you’re in business, if you don’t know why you get up in the morning every day, you don’t have vision. You don’t have a reason, you can’t answer the question of why. Why bother?

When the alarm rings at 4:55 AM every weekday, I get up and go to the Student Loan Network with the overarching reason of going to help someone get an education. I believe in education. I believe that education on the whole makes things better, makes society better, and in true enlightened self interest, makes my world better. Smarter people around me means better conversation, better ideas, better friends. Smarter coworkers and colleagues means higher paid colleagues and my share of the tax burden decreases proportionally the smarter and more talented everyone else is.

If you can’t answer why your company exists (besides make money), then you have no vision. You’ll give up because there’s no reason to go.

Strategy

So you’re going on a road trip. Great! Where are you going?

Strategy is knowing the destination. Knowing where you want to go, knowing what the goal is. Strategy is having defined, achievable goals that are in alignment with your vision.

If my vision is to help someone get a better education, my strategy is to develop trusted relationships with that someone so that we mutually benefit. I vend products and services that I believe in, that will legitimately help my customer achieve a better education, and I am compensated in return. If I say I want to build one million trusted relationships with customers to help them afford an education, that’s a strategy. That’s where I’m going.

If you can’t answer where your company is going, then you have no strategy. You’ll give up because driving in circles is boring.

Tactics

We know why we’re in the van. We know where we want to go. Does anyone have a map to get there?

Tactics is knowing how to get there, how to get to our destination, how to achieve on a turn by turn basis the mission of getting the van to the end point. I need a map.

If my strategy is to build one million trusted relationships with customers, then I need allies. I need to develop relationships with influencers and force multipliers who can help me share things like the Financial Aid Podcast. I need tools like Blue Sky Factory’s Publicaster email service, I need techniques like search engine optimization, I need great products and services that are worth talking about so that others are so inspired that they want to talk about them without my goading them to.

Tactics are like maps in another key aspect: if I want to get to Waltham, Massachusetts from Quincy, Massachusetts, I can take I-93 to I-95. I can take I-90 to I-95. I can take Route 3N. I can take a whole bunch of side roads. Tactics can be flexible – you can take different routes as long as you ultimately get to your destination.

If you can’t answer how your company is going to actually get to the destination, then you have no tactics. You’ll give up because you’ll be lost without a map.

Let’s review:

Vision: Why are we even getting in the van?
Strategy: Where are we going?
Tactics: How are we going to get there?

Finally, a couple of key mistakes I’ve seen especially in social media.

“It’s all about the community!” Wrong. That’s like saying, “Put more people in the van!” So what? Now you have a van full of people. Do you know why they are there at all? Do you know where you’re going? Or are you just in a van with a bunch of people hoping someone else drives ahead of you and you can tag along?

“It’s all about driving traffic to our shiny 2.0 widgety trendsetting flexible scalable social media hub!” Wrong. That’s like saying, “Drive the van faster!” So what? You’re driving the van really fast. Do you have any idea where the van is actually going? Drive the van faster is both useless and dangerous, especially if faster means into a telephone pole.

“It’s all about being remarkable!” Wrong. You’ve got a nice van. A really nice van. A tricked out van. So what? The product is not the marketing. Yes, absolutely, taking a road trip in a nice luxury limo will be a lot more pleasant than taking a road trip in a beaten up Yugo. But if you don’t know where you’re going, you have no map, and you don’t know why, all you have is a nice van, and while it’s remarkable, you’re still not going anywhere.

Remember: why? where? how? and you’ll know vision, strategy, and tactics.

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Well, folks, the great unraveling is picking up pace, with more banks failing, Fannie Mae and Freddie Mac taking up hundreds of billions of taxpayer dollars in a bailout, and companies like Lehman Brothers essentially saying “Everything for sale, cheap! We need cash fast!”

What does this mean for you, the new media professional, the marketing professional?

It means that flash cash for new media is dwindling fast. Companies can’t afford Bubble 2.0 any more.

You’d better have a revenue stream that isn’t dependent on just advertising – MarketingVox recently cited sharp declines in expenditures.

You’d better have a revenue stream that isn’t dependent on discretionary income – that’s going away real fast.

You’d better have a revenue stream that isn’t dependent on corporate largesse – budgets simply aren’t there.

So what should you be looking for?

Look for pay-for-performance revenue streams like affiliate marketing that pay a cut of the sale. Take a look at Shareasale, for example. (Full disclosure: PAID link that supports the Financial Aid Podcast.) As long as you make affiliate publishers money, you make money.

Make premium subscriptions for irreplaceable content. Your content has got to be so valuable, so top-notch, that it’s no longer discretionary spending, but mandatory spending.

Above all else, if you’re not building your database, you’re dead meat.

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Old media
Broadcast media
Mainstream media
New media
Social media
Personal media
Citizen journalism
Citizen media

Here’s a summary of how I think some of this stuff breaks down. Not authoritative by any means, just a perspective that helps me classify what is what in my own head.

Old media is stuff that’s been around for a while. It’s traditional media, like books, TV, radio, newspapers, etc. Note that this isn’t specific to brands or organization sizes – the New York Times is old media, but so is the Boston University Daily Free Press or the Wasilla Frontiersman.

New media is stuff that’s new, in a technological sense. It’s audio, video, and text publication methods and tools that were previously inaccessible for publication purposes to the average person in the past. Sure, you could run your own newspaper, and many did, but you never had a shot at the same level of reach that a blog or podcast today can have.

Social media is interactive media, and it’s a subset of new media, since the tools that enable social media didn’t exist before, and therefore are a subset of new media. Social media is by definition interactive. You can blog, podcast, crank out videos on YouTube, host Blog Talk Radio shows, etc. all by yourself and no one else has to be involved for you to be creating useful media. For example, Seth Godin’s blog is new media, but not social – comments are turned off. Is it still useful? Absolutely. Is it new media? Yes. Is it social? No way.

Social media is the opposite – it’s media that REQUIRES the participation of others. Twitter, for example, would never have existed without other users in the network. PodCamp as a conference would never have existed if it was only one person who showed up. Take any of the social networks, remove the people, and you have something not useful at all.

That’s why new media and social media are NOT interchangeable terms, and why I refer to PodCamp as a new media conference and not a social media conference. Yes, you can absolutely learn about social media at PodCamp, but you can also learn about the greater view of new media, too, and even, true to its namesake, podcasting.

What are your thoughts? Are social media and new media the same thing to you? Are they different? How do you view the landscape and make sense of it?

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In a variation of a Financial Aid Podcast blog post this morning, here’s a brief economics 101 explanation of how you can monetize your blog, podcast, Twitter lifestream, or other social media outlet.

Economics 101

Supply and demand are inversely related. When demand exceeds supply, you have to pay others to take your stuff. When supply exceeds demand, other people pay you for your stuff. Value comes from demand. Here’s a simple monetization chart:

If your social media outlet is in high demand, you can get paid for it. If your social media outlet is not in high demand, you have to pay others to take your stuff. If supply and demand are in equilibrium, you’re at totally free.

This is why advertising is the main method of monetization for most social media. Your social media outlet in and of itself has very little value, sorry to say. What has value is your audience. They’re the commodity that you have to sell, and you do sell them, whether or not you want to believe you do. You can sell the actual audience in the form of renting or selling an email list, or more likely, you sell access to your audience in the form of endorsement, sponsorship, or ads. Your audience is the value to the advertiser, and in turn, your content is the value for your audience.

See the entry on the chart where it says your blog, podcast, and twitter stream? See how it’s actually in the you pay others section? It’s true. Statistically, you pay others for your content. You may say that you’re blogging for free or giving away your content, but the reality is that you’re paying others, in hosting fees, bandwidth, in domain name purchases, in your time and energy to create and market your content.

You’re paying others.

Social Media Metrics That Matter

How do you know when you’ve become a true social media success?

When everyone pays you.

Advertisers pay for access to your audience. Your audience pays for access to your content – perhaps in cash, perhaps in inbound links, perhaps in word of mouth marketing on your behalf. Major media outlets pay in time and energy to cover what you’re talking about.

Most important of all, checks arrive in the mail or by direct deposit that are sufficiently large enough for you to meet your expenses and then some. At the end of the day, whether or not you can afford to eat and put a roof over your head is the only metric that matters.

How To Monetize

How do you get there? Back to the chart.

You’re fighting an uphill battle if you think you can reduce overall supply, so you have to be a specialist, an expert in something that is in short supply. Ideally, it should be something in short supply but high demand – like insider stock tips, or financial aid information.

As I’ve said in the past, I’m not a podcaster. I’m a financial aid expert who has a podcast.

So let’s assume you’ve got basic supply solved – you’ve found a niche, a place where there’s market demand for your supply. Then it’s up to you to market your content. Marketing, as I’ve said in the past, is about sharing ideas, which is a kind and gentle way of saying marketing is creating demand for your ideas.

Marketing is the creating of demand for your supply.

The more you effectively market, the more demand there will be for your content. That in turn will drive audience growth, which you can monetize directly (audience pays) or indirectly (advertisers pay), or both.

As my friend Whitney Hoffman says, you can’t outrun Adam Smith and the laws of economics. If you’re currently being paid for social media, enjoy that you are, and realize that if your monetization model doesn’t conform to the basic laws of supply and demand, your model is not sustainable and sooner or later, the money will stop.

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Imagine for a moment that your industry, that your specialty, is a single post, a single beam. It represents your vertical, everything you’re good at, and also everything that’s wrong with your industry’s growth. It’s fishbowl. It’s vertical. It’s a silo, an echo chamber in which no new ideas flow in or out.

You keep struggling to find new ideas, new innovations. Event conferences in your industry are the same old, same old, with vendors marketing the same solutions to yesterday’s problems.

Now imagine you found a way to tie together your vertical with others.

Imagine you found a way to bridge the gap between your vertical, your silo, your fishbowl, and not just with one other silo, but with a ton of silos. Imagine a series of fishbowls connected, so many that you effectively have an ocean to swim in. Imagine you found the commonalities among verticals that were strengths, and that working with others in completely unrelated fields helped mitigate your individual weaknesses.

This is the mission of PodCamp. Bring together everyone from different worlds who wants to learn, share, and grow your new media skills. Bridge the gap between pools of ideas so that the best ideas are accessible to everyone, and the power of friends working together can overcome the obstacles that by yourself stood in your way.

Bring together the verticals and see what you can achieve.

See you at PodCamp.

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One of the greatest mistakes folks in media – old and new – make is to mistake media for marketing, to mistake product for promotion.

Media is not marketing.

Media is the product.

Marketing and promotion are entirely separate from media, the product.

Consider: if media were marketing, radio and television stations would never need to advertise. Newspaper circulation would reach 100% of the population and the only battle would be for existing market share. There would be no such thing as direct mail or email marketing.

Media is the product. Media is the commodity. Marketing is what gets media into the hands of people who want it. Substitute media for anything else – screwdrivers, CDs, cheese, mortgages, orange juice, hybrid cars, and the lesson becomes obvious. Build it and they will come is long, long gone. Just because you make it doesn’t mean anyone wants it.

This is a lesson that new media especially still needs to learn.

Just because you make your blog, podcast, or video doesn’t mean anyone else is going to use it.

Just because you Twitter, Pownce, Jaiku, Facebook, or MySpace doesn’t mean anyone is paying attention.

Your new media efforts – your new media output – is the product, not the promotion.

If you want to achieve any level of success, you must master promotion as well as production.

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Something is killing off brands in America.

Perkins.
Uno’s.
Marie Calendar’s.
Fresh Mex.
Bennigan’s.
Steak and Ale.

Who killed these brands?

Private equity. Over the past decade, private equity funds have bought up popular brands and essentially stripped them of assets by issuing debt, borrowing heavily against them, then keeping the proceeds.

Imagine dating someone, maxing out all their credit cards, keeping the cash or goods, and then dumping them.

That’s the corporate equivalent of what’s happening to a lot of brands that we know and love in America. As the bills for the debt come due, the brands and their associated companies go under.

The lesson for new media folks and social media folks is this – be VERY careful who you work with, who you allow to leverage your personal and media brand. As the economy trends ever downward, the need for our community to police itself grows ever greater. Rough times bring out rough characters. Just as there are large corporate raiders who strip companies and leave the husks of their brands on the side of the road to rot, there are equally predatory companies and individuals in every space. Do your due diligence, know what you’re getting into, read and understand EVERYTHING before you sign, and watch your back and the backs of your friends.

Watch your back.

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If there was one takeaway that Chris Brogan and I wanted you to have from PodCamp Boston 3, it was this – you have superhero powers, and it’s time to use them.

One of my slides in the opening remarks showed this list of superpowers that 50 or 100 years ago would have been solely in comic books or other wild fantasy stories.

Story is told over and over again
Can influence the minds of millions
Has legions of allies ready to do battle
Can be heard around the world
Can know the thoughts of others
Can see and hear through walls

And of course, these mapped to our sponsors.

mDialog, Blip.tv
Blue Sky Factory, MarketWire
Mzinga
Utterz, Blubrry
Matchmine, MarketingProfs
ooVoo

Think about all of the power technology gives you. Google Maps lets you walk around at ground level or from 30,000 feet over a huge chunk of the inhabited planet. Google itself gives you incredible reach, access to more knowledge in the palm of your hand or in your lap than any human being has ever had. A simple cell phone lets you talk to someone in real time on the other side of the planet.

We forget we have these “powers” because we take them for granted. We grow up with them, and once the novelty of a new device, technology, or service wears off, we forget to explore what we can actually DO with them.

Take a step back. Look at the technology that surrounds you as traits of a comic book superhero. If a superhero had the powers you did, what stories would be written about them? What crimes would they solve, what lives would they save with your powers?

What if podcasting, instead of being a discussion about MP3 vs. M4A, RSS vs. Web, audio vs. video, was a discussion about how to get the best teachers in the world to every student who wanted to learn? What if social networks, instead of debating the merits and features of X platform, was a community trained in early awareness and intervention for things like teenage suicide? What parent wouldn’t encourage their kids to be a part of a social network if they knew that others were ready to lend a helping hand in troubled times?

Troubled times are what we live in now. Community is the foundation of your true power, while technology is the bridge from power to action to accomplishment. Awaken your superhero by looking at what you’re truly capable of, then go out into the world and do.

Where to start? Simple. Find a local non-profit, charity, cause, group, or other volunteer opportunity that has need. There’s no shortage of need today. Find a cause worth supporting, then lend your talents, powers, and insights to it. There’s just as much nobility and justice in helping search optimize the local animal shelter’s web site as there is in promoting the cure for cancer, and the lives you save are no less valuable. There’s just as much good done by doing local outreach that brings in 5 more cans of food to the local food bank as there is in broadcasting a global hunger charity drive. The person at the end of the day who gets another meal is just as grateful.

Use your powers. Awaken your superhero.

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Chris Brogan points out recent issues with race, hate speech, and the not so happy part of social media in a recent blog post, but doesn’t go far enough.

The most dangerous part of social media is this: you don’t have to see, hear, or participate in anything you don’t agree with.

You have total choice. You have millions of podcasts, millions of blogs, billions of web pages. You can subscribe to only the things you agree with, only the points of view that make you happy.

This has the net effect of making your point of view more extreme, and you may not realize it.

The great advantage of a time when there were three television channels was that opposing views HAD to be heard, even if some networks and anchors may have had subtle biases – at the very least, the other viewpoint was heard, if somewhat disparagingly. Today, you don’t have to be exposed to contrary ideas at all.

The only way to combat self-selected extremism is to willingly participate in social media outlets that are NOT in alignment with your point of view. Read news sources that you’re not comfortable or familiar with, like the BBC, Sydney Morning Herald, Jerusalem Post, Al Jazeera, Globe and Mail, Google News, and others. Listen to and subscribe to podcasts that are from differing perspectives. If you’re a liberal Democrat, tune into conservative talk radio from time to time. If you’re a conservative Republican, hit up a few of the liberal talk radio shows.

Go to social media meetups and actively network. Make friends with people in realspace that are outside your normal circle, expand your horizons, meet up for lunch with someone new.

Through consistent exposure to lots of different points of view, you can keep your own point of view balanced enough and wide enough to avoid the inevitable intolerance of self-selected media.

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The same thing that everyone has been saying for years – content. Good content rules all.

One of my Student Loan Network coworkers came back from an SES (Search Engine Strategies) conference yesterday with an interesting tidbit:

Search engine algorithms are getting so sophisticated now that they’re starting to mimic human behavior.

Think about that for a second. That means an eventual end to stupidity like doorway pages, keyword bait, and all the other tricks that the SEO industry has promoted over the years. An end to pointless linkbait, Digg articles that are misleading at best, and best of all, the endless flow of emails from folks saying, “Let’s exchange links between my crappy PPC (pills/porn/casino) site and your reputable little blog”.

Good content. That means the skillsets for future SEO professionals will likely include:

1. Excellent writing
2. Audio engineering – because great video starts with great audio
3. Video creation and editing
4. Web design and development
5. Graphic arts
6. Marketing and sales skills

Funny enough, that looks like a list of skills at any major media outlet. The evolution of “new media” and “social media” to just media continues.

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My CEO, Joe Cronin, had a very interesting question as a follow up to the recent post on social media leaders.

At what point do you need to go back and relearn the fundamentals? Things have changed so much in the last 10 years – the fundamentals are completely different. Anyone who learned them 5+ years ago is now doing things wrong – fundamentally, right??? They would have to be re-trained in new fundamentals???

Yes and no. The fundamentals, the basics, always remain the same. The tools that we use to implement them change routinely and regularly, which is why it’s so important to read lots of blogs, participate on Twitter, and stay connected to your community – without that connection, you don’t have the eyes and ears of the group working for mutual benefit.

I liken this to the martial arts. As a white belt, you learn a few basic techniques, you learn how to not get punched in the head, how to fall to the ground safely, and other core basics. As you advance up the ranks, you learn more techniques, newer techniques, more complicated techniques that require more skill, but the core principles remain the same – don’t get hurt. Even at the master levels of martial arts, the same fundamental basics are at work, just expressed differently than a white belt.

The same is true in social media. You may just be getting started understanding your community through tools like Twitter, LinkedIn, Facebook, etc., but the core basics of social media – community, connection, communication – remain the same. No matter what hot network you sign up for, no matter what the shiny object du jour is, the basics remain the same.

You do need to constantly learn and gain competency in the tools you use to manage your social media community, of course. Applying ideas for promoting something on MySpace even from three months ago don’t work now, because the site changes constantly. The MP3 encoder you used for your podcast in 2005 should have evolved into something better for 2008. The basic underlying principle remains the same, however.

If you understand the principles of social media, if you have underlying goals, metrics, and strategies, then no matter what tools come along, you’ll be able to apply your skills to the new stuff and make it effective for you as soon as you learn the tool. It’s a lot like driving a car. Once you understand the basics, it doesn’t matter whether you get behind the wheel of a Prius or a Ferrari – you can still get from point A to point B.

A hat tip and a pile of links for my CEO as thanks for the great question.

+ Online Education Directory at Edvisors.com
+ Private student loans at AlternativeStudentLoan.com
+ Free scholarships at ScholarshipPoints.com

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In the last blog post, I shared the old-school Japanese martial arts analogy of apprentice, journeyman, and master as it relates to social media. Here’s the quirk in that particular analogy: because social media as a field is new and evolving, there really can’t be any lifelong masters yet. So what’s a social media practitioner to do, and how does one become an expert?

Again, looking to the past to see into the future, there was a practice called musha shugyo, loosely translated as a warrior’s quest. Typically, after a samurai learned everything he could from a teacher, his teacher kicked him out of the school and forced the practitioner to go wandering the countryside, looking for opportunities to test his skills. The practitioner would look for warlords to serve, other schools to spar with, opportunities to put to use the skills he had learned under the tutelage of his teacher.

After the warrior quest ended, the practitioner would have a deep knowledge of their skills, tools, and contexts in which they could be helpful. The insights they gained during their years-long quests would serve to inspire them, and would eventually transform them into masters.

For social media practitioners, that’s more or less where we are. Once we’ve learned the basics of social media – blogging, podcasting, presence networks, etc. – we can pursue a few different options for our future.

Fishbowl

The most common and unfortunate option is to stay in the fishbowl, to continue talking to each other only, patting each other on the back for being cutting edge, and stagnating as we wait for the next shiny object to appear for us to flock to. In the process, we accomplish nothing and make an awful lot of noise. We fail to make any difference in the world, but think we do by talking constantly about it.

Arbitrage

Some practitioners choose the route of pursuing additional disciplines outside of social media, looking for knowledge, practices, and ideas to bring back into social media. This includes studying other forms of marketing, systems, operations, etc. so that the practices and ideas from other disciplines can be adapted to be useful in social media, something that Jay Moonah alluded to in yesterday’s blog post.

Musha Shugyo

The most productive of the practices a social media practitioner can do after learning and becoming competent at the basics is the musha shugyo, the testing period. Take the skills you have and apply them in real world contexts, for real world results. Look for opportunities to volunteer with charities, non-profits, or other organizations if your own company won’t give social media a try. Above all else, put the tools of social media to work, so you can see their power and limitations, what works, what bombs, and in what contexts each tool is appropriate.

The road to expertise, the road to mastery, is a long one, but a worthwhile journey. As social media continues to unfold and grow, the ability to do productive, useful things with the tools we have will continue to grow as well, if only we have the will to apply ourselves.

One final note. In Japanese culture, you never take the title of master – it’s culturally inappropriate. What happens, however, is that your students apply the title to you as their acknowledgement of all you have shared with them, and proudly refer to you as a master, an expert, etc.

In the West, in the 21st century, our obsession with branding and labels means that we often make bold claims we can’t back up, like social media expert, social media guru, etc. How do you know who is the real deal? Look to what their students and peers say about them, not what they say about themselves.

Ultimately, you’ll probably be the last to get the memo about being an expert. You’ll look back on your journey and see not social media, but lives saved, lives changed and improved, products and services bought and sold, brands built, communities bettered. The measurements that count most to you will likely have nothing to do with friends, followers, betas, or invitations, but with differences and positive changes made, accomplishments logged.

When you reach that point, I can only hope and work to be there by your side.

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During our drive to Podcasters Across Borders, Chris Brogan and I discussed an awful lot of things (14 hours in the car will do that) and one of those things is expertise. From my perspective, expertise follows a very distinct, well defined pattern that is measurable and obvious. If you’re marketing yourself as an expert, or you’re a business or marketer looking to hire an expert, perhaps this framework will help.

In the martial arts, there are complementary ideas of apprentice, practitioner, and master practitioner, as well as form, variation, and freedom. Even George Lucas copies this to a degree with the Padawan, Jedi Knight, and Jedi Master.

Apprentice / Beginner / Padawan

At the beginning of any journey, we begin with form. Adherence to form is essential to learn how to use the tools, techniques, and basics of whatever it is we’re studying, whether it’s martial arts, social media, plumbing, etc. We learn form from our teachers, who are the absolute authorities in our journey. Deviation from form is discouraged because it can lead to distraction, ultimately causing you to learn less effectively. This is the stage when the apprentice learns how to hammer nails, stoke fires, roll dough, write blog posts, etc., all under the care of a master instructor who guides the apprentice through early hazards.

Journeyman / Practitioner / Jedi Knight

In the middle of a journey, we practice variation. We now know the basics of our tools and have achieved competence with them. We can build a basic house, we can forge a sword, we can submit a story to Digg and get it to be relatively popular. At this point in our journey, we start examining variations on form to discover principle. A house doesn’t always have to be four square walls and a roof to provide effective shelter. A sword strike doesn’t always have to be on a cardinal angle. A tool like Twitter doesn’t just have to be used for presence and conversation.

Our teachers change as well, from absolute authorities to puzzlers and riddlers. They set up conditions for us to begin making our own discoveries, rather than just hand us knowledge on a plate for us to faithfully consume. Our teachers and masters inspire us to find the resources in ourselves, to experiment, accepting that we’ll screw up and break things from time to time. A sword blade will crack in the forge, a video will render wrong, a cake will fall – all of these are normal as we vary from form.

This is the most dangerous part of the journey, the point at which we can fall prey to our own Dark Side of the Force, in believing that we’re better than we actually are. Our teachers will also set us up for minor failures to remind us that we still have limits, that variation too far from the form has consequences. We’ve all seen that person who declares themselves an expert at this point, too early in their journey.

Master / Expert / Jedi Master

As we reach legitimate mastery, we leave form behind. The principles themselves remain timeless, but we no longer need variation to discover them, as we know them by heart, by practice, by long experience. A master carpenter can build a house just by eye, discarding the need for rulers and blueprints. A master baker doesn’t even bother to measure, yet the bread always turns out perfectly. A social media expert generates impressive real world results – money raised, sales made, lives saved – using whatever tools are appropriate, free of dogmatic handcuffs that say a blog must only be used in this fashion, or Twitter can only be used in that way. If the tool doesn’t exist, the expert simply crafts it themselves.

Our teachers reveal a wonderful and horrifying truth at this point in our journey, that they are fellow explorers along the path. There’s even a certification in Japanese martial arts, called menkyo kaiden, which isn’t just a way of saying that you’re great at something, but that your teacher has run out of things to teach you. You’ve learned as much as they know, and now you and your teacher are fellow explorers, making discoveries and sharing them together. You’re fellow explorers along the path, and while your teacher will always have an honored place in your life, they’re no longer responsible for your development and care. You stand on your own two feet.

Here’s the thing about true mastery, true expertise. It takes years upon years to get there, more years by many than social media has even existed. Podcasting has been around for 4 years or so. Blogging has been around for 10 years or so. Other disciplines like carpentry, martial arts, etc. have been around for millennia. For someone to appoint themselves an expert, a master in a discipline less than a decade old is puffery, plain and simple. There are certainly plenty of people who are very talented at what they do. There are also a lot of people who are peddling snake oil, promoting their latest goods with impressive sales pitches and not much to back them up.

Are there experts, masters in social media? I’d have to say no, not right now. There are leaders, pioneers, explorers, folks who are at the front of the trail, clearing the way and stumbling onto all the hazards. Eventually, if they stay the course, those people will become masters in their own right, but right now we’re all still learning variation, still discovering the principles of social media as the platform evolves.

You can always tell who is a pioneer. They’re the ones with the arrows in them.

How do you tell the difference between a legitimate leader and someone who’s just trying to make some money off of you? Look, as we have for centuries, at the results they produce. If you’re thinking about hiring someone to help you out with social media, see what other results they’ve produced. Have they run campaigns with real world results? Have they made impressive sales, saved lives, changed lives, made a difference?

Where’s Yoda when you need him?

In the next blog post, I’ll talk about another peculiarity of social media – what to do if you have no master teacher to help you.

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I had the privilege of attending and presenting at the MarketingProfs conference over the past two days, and it was a phenomenal conference, full of lots of good ideas. However, one thing stood out among the various discussions that I wanted to make a point about. There is a definite structure and strategy to online marketing that you need to follow to improve your likelihood of success.

During a number of sessions, folks were talking about all the social media stuff available to marketers, about how to choose and how to get started. Social media was the buzzword at the conference.. Social media is sexy. Social media is the hot new thing.

Social media comes LAST, gang.

That’s right, last.

What comes first?

You first must have CONTENT. Something worth talking about. If you want to be in social media, the social part is conversation and discussion. If you have nothing worth talking about – and nothing worth others talking about you – then any effort you put into social media will largely be a waste of time.

Once you’ve got content, USER INTERFACE comes next. Make a web site that’s attractive, easy to navigate, easy to find stuff on. Hire a professional designer or information architect to help you with this if you’re not so good at it, or use a proven templating system. Whatever you do, focus on putting your content into an easily managed format that is a pleasure to use. Make sure you have at least one way of converting a visitor into a database entry somehow, whether it’s a simple mailing list, or a complex lead generation system.

If you’re marketing online, you’re marketing with a web site. Do your SEARCH ENGINE OPTIMIZATION next. Make sure your web sites validate with W3C standards, at least minimally. Make sure you optimize your sites, build some links, do all the basics. Check out Hubspot’s Web Site Grader for a great starter tool. When you set up profiles on other social networks, make sure you link back to your web site, always. SEO is all about capturing passive traffic, capturing people who are looking for your content.

Only after you’ve completed the steps of great content, user interface, and search engine optimization are you ready to dive into social media. There’s no way you can win the road race if your car is lacking tires and an engine. Content, UI, and SEO are the basics you MUST have in place prior to diving into social media, or else you’ll be wasting time, energy, and the limited slice of attention your audience is giving you – and they won’t give you again.

Photo credit: CC Chapman

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Prior to my involvement in social media and new media, customers were exactly that – just customers. Rows in a database, indexed by various criteria, points of data making a beautiful line, so to speak. As an online business, my company, the Student Loan Network, never had to really deal with customers all that much, since almost all transactions were digital, almost all were automated, and almost all were without incident. Having a customer base that was a complete commodity also made business decisions relatively easy – send newsletters and notices X number of times a month, accept X percentage unsubscribe rates, calculate X percentage revenue from the clickstream.

To be perfectly candid, we never really had to think about the customer as a human being.

Sure, we said we did, just like everyone else, but if you had asked me off the top of my head to name three customers without opening a SQL command line, I’d have given you a blank look.

Social media changed all that. From the day I got my first piece of feedback as a podcaster, social media changed how I, and how the Student Loan Network, interacts with its customers. Suddenly, at the other end of the command line output, there were human beings I knew by name, and even call friends. I’ve had lunch with a few.

More importantly, when I go to write a newsletter, a blog post, or an episode of the Financial Aid Podcast, I have to consciously think about what level of quality I’m creating, about what value I’m creating, because it’s no longer just about percentage clicks from the clickstream, it’s about making sure that when Ricky, Fernando, Leah, Nolan, James, and many others get the content I create, they get some value out of it.

Sure, some days will be better than others, but I know that personally knowing customers makes a huge difference in how you approach your business. Being friends with customers radically changes how you do business, because ultimately, if you’re a person of sound ethics and morals, you don’t willfully screw your friends over. It’s the same general concept as requiring the children of elected officials to serve in the infantry of a country’s armed forces – there are real, personal consequences to every decision you make.

This is one of the many upsides of social media – the ability to transform your business into a human enterprise again, if you’re willing to be adventurous and take the risk of letting employees truly and openly communicate with customers and develop real relationships.

Here’s the question I have: why wouldn’t professors start assigning distance learning opportunities in class? Let’s say you’re taking a course on biology, an intro course. Instead of having a Friday class, instead of canceling a Friday class, the professor assigns MIT Professor Dr. Graham Walker’s Introduction to Biology lecture from iTunesU as the guest lecture of the week. Students would still be responsible for the contents of the lecture and its contents would be fair game for exams.

Now, I know what some folks will say – community college students aren’t necessarily the most affluent students around, nor are they all likely to have high speed Internet access. Instead of a textbook, or in addition to a textbook, include the $149 iPod nano, and have a few computers in the classroom with the content pre-loaded. Students without a home computer and broadband can sync their iPods in class or after class for the distance learning day.

With gasoline at $4/gallon and so much good, free content online, the case for distance learning to substitute for lecture-style classes grows stronger by the day.

Over the last five days, I’ve been sending out 200 messages a day or so to my MySpace friends, advertising the Financial Aid Podcast. It’s themed pretty basically:

• Thanks for being a friend of mine and of my show.
• Here’s three links to iTunes, Google Reader, and the site.
• Please subscribe.

How’s it been going?

I started with a Feedburner number of about 1,000. The show had been static around that number for a while, a couple of months at least. Today? Hit a new record – the last four out of five days.

Ask. Ask those in your network to get connected, ask them to take action, ask them to be more involved in your community efforts. If you don’t ask, you definitely won’t receive.

In the world of an information economy, information is effectively free. This, of course, has broad implications for anyone generating intellectual property, such as writers, musicians, and media makers.

Effectively free means this: it is possible to mass produce and mass distribute information at near zero cost, laws and artificial scarcity notwithstanding. If you create a piece of music and record it, once the music is in an MP3 file, the distribution cost is near zero.

If you write a book and the book is released digitally in a PDF, the distribution cost is near zero.

Yes, lawyers can serve cease & desist and lawsuits, but once released, the information tends to remain free, if not necessarily in legally approved distribution channels.

In a world where information is effectively free, where does value come from?

Look to Google and Search Engine Optimization for the answer. In the world of SEO, there are catalogs upon catalogs of tricks you can do to achieve higher rankings when someone Googles for a search term related to your site. How does Google value things in a world where information is free?

By measuring things that are not free.

Google values, for example, domain names. A domain name for any kind of sustained campaign costs money. It is not free, and therefore Google assigns it more weight than, say, what you name individual files on your web site.

Google values inbound links from sites not under your control. Why? Because it takes effort and time – of which money is a proxy for – to establish a lot of inbound links. Inbound links from certain top level domains such as .gov and .edu have more value than inbound links from domains such as .com, .net, and .org, because .gov and .edu domain names are restricted, and the content managers of sites bearing those domains tend to be more selective about who they link to.

Google devalues things that are free, easy, things that require little effort and no commitment. Long strings of file names and directory names carry less value these days than in the early days of search engine optimization.

What things in your world are of value that cannot be digitally replicated? For musicians, their core skill is not the music, the data. It’s the ability to create and perform music, and so the digital files, the recordings of the music may be free, but the performance of concerts are not, nor can the live concert experience be replicated. The sale of a CD is almost a souvenir, a proxy for having been at the live concert event.

For artists, a digital photo can be replicated, but a personalized, autographed print cannot be, at least not easily, quickly, or cheaply.

For people in new media, while the creation of media itself is easily replicated, the community cannot be, as recently discussed in the sale of Rocketboom founder Andrew Baron’s Twitter account. Community and word of mouth are fundamentally built on trust, which is a non-tangible, non-replicable resource. That’s why, as technology and information continue to blossom, things built on assets that are not free, easy, or fast will continue to grow in value – trust, sincerity, honesty, authenticity, experience, emotion.

This is why conferences are so expensive – you can’t replicate face time with digital intermediation. Even with video chat, you’re still not getting the full experience.

If you’re trying to figure out whether a new media outlet, deal, opportunity, or platform is worth your time, effort, and money, evaluate its value based on things you can’t digitally reproduce. You will quickly find what’s worth paying for.

There’s a persistent dangerous meme in new media, the idea that old media (television, radio, and newspapers) is irrelevant and dying. It’s not. In fact, if anything, old media is more relevant than ever.

Why?

In the old days – and by that I mean pre-1996 – old media was the only game in town if you wanted to reach a large audience. Newspapers and magazines covered print, television and movies brought the moving image to large audiences, and radio gave us music.

The Internet changed a lot of things, including effectively limitless channels of distribution, where every web page was a newspaper and every audio stream was a radio station. People – including myself – predicted the death of old media. As the barriers to content creation and distribution got lower, everyone could be a media producer.

Therein lies the problem.

When everyone can be a media producer, when a certain percentage of the population is producing media, it gets really hard to find media worth consuming.

A popular new media meme is that 99% of people just consume media and only 1% create it. With an estimated 1 billion people online, that’s 10 million media producers. Anyone who owns a cable television knows that it can take the better part of half an hour just to go through 900 channels, much less 10 million.

So what does this mean for old media? Instead of bouncers keeping out the masses, old media is evolving to become a content filter, finding decent stuff in new media and using its distribution networks to take the best stuff and bring it mainstream. The reason this model works is that advertisers provide an automatic filtering mechanism – if an old media outlet shows enough crap, people will stop tuning in to that show, to that channel, and advertising dollars will follow.

To keep advertisers – who pay the bills – happy, old media outlets have to find good stuff and present it. I’ve had this experience many times over the past year, as old media outlets have found the Financial Aid Podcast and featured it in the Wall Street Journal, New York Times, BusinessWeek, and US News & World Report. Find good stuff and present it, and the advertisers are happy.

Those old media outlets who insist on the bouncer model are indeed headed for the pages of history. Those old media outlets who are adapting and changing will become more relevant than ever, as advertisers trust their editorial judgement – something a lot of new media producers lack, for good or ill.

Does this matter to new media producers? Absolutely. I speak from personal experience that while Google juice is great, and position #1 for a popular search result is wonderful, the traffic from the New York Times is equally great. The smartest new media producers are the ones figuring out how to successfully marry old and new media distribution outlets together to create the best of both worlds.

What’s your old media strategy?

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What a lot of new media folks talk about – audience building, impressions, and the dreaded M word, monetization – is not marketing.

Marketing is the sharing of ideas.

So what is all the stuff we in new media talk about? Sales. Whether it’s pay per click ads, podcast subscriptions, blog readers, speaking gigs, whatever your metric is around getting someone to take action, that’s sales.

Marketing is the sharing of ideas.

Sales is the conversion of ideas into actions.

It’s the job of marketing to share ideas with the audience, to help them to understand what they’re missing out on, what value is awaiting them. It’s all about the content. Content is king, so the cliche goes.

It’s the job of sales to turn those ideas into actions. Create the path for people to take. Make it easy for people to do what you want them to do. Tell them what you want them to do. Click here. Subscribe now. Call the comment line. Leave a comment on the blog. Upload your webmail contacts. That’s all sales – do, do, do.

Once the sale is over, it’s back to marketing, back to sharing. Marketing takes over and reinforces to the audience that the action they took was the right one. Marketing continues to provide value upon value until the customer is so enamored of what you’re doing that they are compelled to share with their friends – and they become your salesforce and marketing team.

Share. Act. Share. Repeat.

This is especially relevant because in many ways, I think we’re reading the wrong books.

Most of my friends in new media are brilliant people. Smart, insightful, good at creating ideas and sharing them. Most of them also wish to be more, do more, achieve more, and this is where the disconnect is. There’s a gap between sharing and acting. Go to any blog and figure out what the action the blogger wants you to take is, and how easy it is to find. Get out your stopwatch, go to any podcaster’s web site, start the clock, and see how long it takes you to subscribe.

Folks like Seth Godin, Chris Anderson, and the marketing folks are perfectly okay. They’re sharing the ideas, and they’re a source for our own inspiration.

Note, however, when you ask any prominent blogger, podcaster, networker, etc. about their bookshelves, they never mention Tom Hopkins, Zig Ziglar, Ira Hayes, Dan Kennedy, Brian Tracy, etc. They never mention the sales books, the sales guys who can help get you from idea to action. Once the customer knows who you are and is willing to make a commitment, you as the new media outlet have to change gears and guide your customer, your audience, into action.

If you want people to do more with your new media outlet, complement your marketing knowledge with sales knowledge, and you’ll blow past the competition in a heartbeat.

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Here’s what you must do. Get THREE people to register for PodCamp NYC, and in the “how did you hear about PodCamp NYC” section, have them put YOUR email address (munged is okay, like cspenn at gmail dot com) and the word socialthing. Example:

How did you hear about PodCamp NYC? Heard from cspenn at gmail dot com / socialthing

First two people who refer THREE signups to PodCamp NYC gets the invite.

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A theme that has cropped up in discussion lately about PodCamp is this:

Where do the veterans go to learn new stuff?

PodCamp, BarCamp, NewBCamp, BootCamp – there are so many conferences, sessions, and opportunities for new folks, from Zero to Podcasting at PodCamp Toronto to all of NewBCamp/BootCamp, and it’s heartening to see the new media community welcoming with open arms anyone who wants to learn. New media’s future hinges on the continued generosity of the community, and I hope PodCamp especially continues to be one of the welcome wagons.

That said, where do the veterans go to take their game to the next level? Where can they turn?

To be honest, there isn’t anything for them, not because of a lack of desire, but because being on the frontier means you’re responsible for your own training, your own innovation. You can get together with friends and share what you’ve created, but by and large, innovation is your responsibility.

Sure, I think it would be fantastic to have a 400-level track at PodCamps, and PodCamp organizers would do well to remember that all levels of skill welcome means all levels, including the occasional rocket scientist/trail blazer, or else that occasional rocket scientist has a diminished incentive to contribute.

But beyond that, the innovators are on their own. In the martial arts, one of my teachers, Ken Savage (of the Winchendon Martial Arts Center), compares our head teacher, Mark Davis (of the Boston Martial Arts Center) to a trailblazer at the head of our line, machete in hand, cutting a path so we don’t have to.

Being a trailblazer can mean recognition, thanks, and even fame, but it also means you’re the first guy or gal to step on the snakes, scorpions, and other delights the jungle has in store for you. Veterans of new media need to remember that as well – if you want to continue being a leader, the path never gets easier. Same scorpions, different day.

Where do I personally go to learn? I look at tons of different sources for idea components. For example, I got a thank you email from someone on LinkedIn that had a great idea component in it, something that I’m going to combine with a few other ideas and make even better. New ideas, new insights are all around, if only we’re paying enough attention to grab them as they whiz by. Ideas come from arbitrage – I’ve often quoted Mark Davis’ signature expression, study something old to learn something new. Finally, ideas come from just trying something, watching it flop, finding the parts that did work, and refining it until it does work.

As Thomas Edison said, “I haven’t failed 10,000 times. I have just found 10,000 ways not to make a lightbulb.”

Where do YOU get your ideas? Where do YOU go to learn?

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I went to NewBCamp to share a little and see someone else’s take on the UnConference idea, and I’m pleased to say that NewBCamp is very much the same energy, enthusiasm, and excitement that embodies the PodCamp series of events. I think the Providence area has got its own UnConference series, and it’ll be interesting to see if NewBCamp and BootCamp can work together, since they’re so closely aligned.

Even a veteran can learn lots of new stuff, and I’m certainly no exception. Sara’s session, Speed Mentoring, is an absolute gem of a session that I would love to incorporate into PodCamps. It’s like Speed Dating, but instead of relationships, a few people self-designate as mentors in specific topics, and then folks in the room can cluster towards topics that they’re interested in or that they need help in. Those small, focused discussions were revelatory in their own right, but I think the Speed Mentoring concept is a nice twist to conversation.

I had the opportunity to fine-tune and present a more story-like version of my New Media 101 session. Matthew Ebel was kind enough to stream it on uStream.tv, and recorded part of it here:

A full version with better audio will be produced and released soon.

The day concluded with a concert at AS220 in Providence with Matthew Ebel. Over 90 minutes, Matthew took us all on a fantastic musical tour of his work, including a new version of probably my all time favorite song of his, I Will Wait For You.

NewBCamp was a fantastic experience, and I hope to see it flourish and accomplish its twin missions of introducing new people to technology and bringing a boost to the Providence technology and new media sectors.

“The sun’s coming up in the morning, and I’ll be there…”

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Good try, gang.

Look, a lot has already been said about blogger outreach by better minds than mine.

Here’s where this campaign really fell flat.

First, please, please, please if you’re going to do outreach, at least BCC your list. I’d actually prefer that you “go pro” and use a mailing list service like Blue Sky Factory to manage your mailings, so that you have comprehensive blacklist and other filtering at your fingertips. On those occasions when I need to do outreach, I set up a segmentation that says, “Never, ever send this email to the same address twice”.

Second, put an obvious, functional opt-out in the email.

Third, if you’re going to pitch me, PITCH me. Show me why you deserve an ounce of my time or attention. The email I got had a relatively decent subject line, but a really poor payload. This company wants to promote their musicians to me. Fine and good, I love promoting musicians (like Rich Palmer, Matthew Ebel, Anji Bee, Rebecca Loebe, Black Lab, Natalie Gelman, Rayko KRB, and countless others) and I love hearing new, independent music, but the pitch in this message was about as exciting as getting my grocery bill via email, which is to say not at all. (perhaps you have exciting groceries? I do not)

What would make an effective pitch to me? Well, you could send me a link to an MP3 ( <= free MP3! ) so that I could hear what you have to offer – that’d be a start. Tell me WHY your musicians are so good, and whether or not musicians like to be compared to others, tell me at least who they kind of sound like – for example, Matthew Ebel sounds like the love child of Billy Joel and Ben Folds with a dash of William Shatner from time to time, and an ounce or two of John Mayer.

Marketing music is difficult under the best circumstances, and lord knows I’ve made more than my share of missteps. At least maybe this list of basics will help music marketers who WANT to do outreach be a little more effective.

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The Good

• The book has plenty of case studies and examples of conversational marketing. Everything from Fedex Furniture to Virtual Thirst.
• Jaffe writes in a similar style to Seth Godin – short sentences in second person voice, so it’s easy reading.
• Standalone text units mean you can pick up and put down the book easily.

The Bad

• If you like books to flow, this isn’t it. Each unit of text practically stands alone. If you’re accustomed to more of a story, this book is, as Mitch Joel put it, like a series of blog posts.
• There are almost too many case reviews and not enough actionable plans.
• Whoever did the font typesetting needs to be slapped around. There are WAY too many fonts, so many that it’s distracting.

Overall

It’s hard to actually review this book because it’s in sort of a grey zone for me. Is it a good introduction to conversational marketing? Not really, at least not for the beginner, because there are very few clear takeaways or plans to begin implementation. For the advanced new media marketer, the book doesn’t break a lot of new ground in ways you can disrupt the marketplace with marketing – it’s more of a series of case studies than it is a blueprint for your next marketing Death Star.

Join the Conversation is probably best suited as an idea book – the kind of book you pick up from time to time when you need to leaf through a few examples to generate ideas. Get inspiration from how people have done things or glean lessons from how NOT to do things based on missteps of the past.

Would I recommend it? If you’re at the journeyman stage of new media marketing, I think Join the Conversation is a worthy addition to your bookshelf. For those who haven’t played Sid Meier’s Pirates!, that’s the second of four stages:

• Apprentice (and not Donald Trump’s kind)
• Journeyman
• Adventurer
• Swashbuckler

Join the Conversation fits for those no longer new to new media marketing, but haven’t developed an arsenal of their own yet. It’s also probably too long for most executives to plow through, except maybe in audiobook format, but it’s still a good resource if you’re needing inspiration for your new media marketing campaign.

Join the Conversation is available for sale here on Amazon. (disclosure: 5% commission goes to my employer, the Student Loan Network)

I recently had a great conversation with a friend about the role of community in new media, versus monetization and business. How should someone go about building a community, or joining an existing one, and how important is community?

In old, pre-industrial times, community was everything. The idea of being exiled from a community wasn’t simply being shunned – in many cases, it was a literal death sentence. Community provided not only social outlet, but also supplies, skills, trades, and everything you needed in one small group, and as long as everyone put back into the community as much or more than they took out, the community thrived.

Fast forward to the 21st century. We’re post-industrial, where every man is an island, and the Internet gives us global reach. We don’t need community any more, right? Wrong. Community is more important than ever, because in many respects we’re more alone than ever. You’ve likely seen or had the experience of being in a public place with everyone so plugged in that they’ve tuned reality out. I’ve personally seen people walk into streetlights and traffic while using a Crackberry, or nearly get jumped because the earbuds were a little too loud.

In the world of digital islands, community is vital once again, as we’re in a digital wilderness. Every day, the rules seem to change, new services appear, old ones die, and without community, we’d be forced to try and survive in the wilderness alone. Having a digital community gives us a place of temporary refuge, a sense of belonging, a social outlet, and many of the survival aspects that old pre-industrial communities granted their participants.

Community is especially vital in troubled times, during economic rough patches, during times of great crisis. Your community can help you identify what to do, where to look, and may even provide resources to you as long as you can do the same.

Marketers be warned: if you forsake community for short term monetization, when you hit a rough spot, the community you passed over will not come to your aid. Build community in addition to monetization, and your experience might be quite different – and better.

For example, in the digital community, finding a job is easier than going it alone. I had this experience recently via a friend’s spouse, who lost a job in an afternoon, had him come to the digital community, and using the resources of the group, found lots of opportunities. For my friend Matthew Ebel, I was able to send out a few hundred inquiries to members of my communities on his behalf for audio work. (incidentally, if you’re looking for scoring, audio engineering, or other top quality audio work, Matthew can be reached here) For PodCamp DC, being able to mobilize a regional part of my community to be aware of the event and consider attending is bringing in a few extra folks.

This is the age of the digital hunter gatherer, and we each are trying to find our way in the digital wilderness. Having a community to support us makes the life of the nomad so much easier.

How do you build community? Give. Mitch Joel calls it Giver’s Gain, others call it the Golden Rule, etc. but it boils down to providing your skills and abilities to the community. Not every skill, not everything you do, just that one thing that you as a community member can do very well, such that others in the community can essentially barter for. Chris Brogan’s skill in community development also means he has the ability to share across a wide network. Jeff Pulver can bring innovation to reality incredibly quickly.

Like the pre-industrial community, you have something to contribute. Identify what it is, then jump into the community pool and see what you can help with. In turn, you might be surprised at the help that’s offered to you, too.

MacWorld 2008 brought lots of anticipation and excitement to the new media world. New devices, new toys, etc. What it didn’t bring was new infrastructure to popular net-based services like uStream.tv and Twitter, both of which suffered badly under load, in some cases becoming inoperable.

Here’s the scary thought. Twitter buckled under load. uStream buckled under load. Back during Katrina, there was talk about how the Internet could act as a channel during a crisis, helping keep people connected when other options failed. Based on the performance of two presence/real-time applications today, with a known, planned event, I wouldn’t put these applications in your emergency first aid kit as dependable.

In a recent discussion with my teacher, Mr. Mark Davis, one of the topics that came up was how we remember things. At one point, the conversation turned to social media and new media, and how new media can be incredibly damaging to our perceptive abilities for one reason: we always assume there’s a replay.

Think about it. Missed a point in that audiobook? No big deal, just shuffle back some. Didn’t see a play in the game? Instant replay will beat it to death for you. Couldn’t go to a conference? It’s on YouTube. Even if you were there, if you weren’t paying attention and were just chatting, the conference DVD or podcast will have what you missed.

The key point is that we become more mentally unfit every time we outsource our ability to perceive and remember. We become so accustomed to being able to download a copy or stream a video that our faculties for capturing a moment in our minds diminish.

Why does this matter? It only matters if you find yourself in situations, in moments in life, when nobody and no device is recording. Chances are you’re not already recording when a child takes a first step or says a parent’s name for the first time. Chances are you’re not already recording when a master teacher demonstrates a technique just once. Chances are you’re not already recording when a singular event happens on the street nearby. Oh, lots of people will likely be able to get various devices up and running quickly, but your mind is the only always-on, always-recording device that’s instantly ready to go – if you train it to be.

Is new media bad? Of course not. But it does have consequences.

How do you counteract the degradation of human faculties in an ever-increasingly wired world? Cultivate them. Give yourself exercises to practice. For example, look at a picture of a crowded street for a few seconds, then try to recall as many things as possible from the scene from memory. Listen to a melody or conversation just once and reproduce what you can. In these ways and many more, you can give your brain the mental fitness it needs to capture the moments of your life as you live them, instead of lamenting a device’s boot up time.

I’ve had a couple of conversations recently involving social network marketing. One of the things that has been on my mind lately is network size. With social networks and social media, once your network reaches a certain size or focus, it has value in and of itself. Ask Chris Brogan to mention something to his network on Twitter and a lot of people mobilize. Ask Mitch Joel about public speaking in your area and chances are he knows someone. Ask Bryan Person about social media breakfasts.

On the opposite end of the spectrum, there’s guerrilla marketing, using all kinds of interesting tricks to build audience using the pre-gathered crowds common to the most popular social networks.

The catch is this: the tools that you use to get your network off the ground – MySpace tools, LinkedIn clubs, etc. – are the very same tools that can be detrimental to your network as it matures. The risks of having an account closed due to skirting terms of service (ask Scoble about Facebook) rise proportionally to network size and value. The larger, more mature network you have, the less risk you want to take.

The big question is: when is it enough? When do you know that a network has matured to the point where loss of it due to guerrilla marketing would be counterproductive? Sure, a few thousand friends on MySpace takes time to replace, but when is the network really an asset you can’t afford to lose?

I would argue that it’s Metcalfe’s Law that will guide us. Metcalfe’s Law operates in a network such that every new entrant to the network proportionally increases the value for all participants. The classic example is the fax machine. One fax machine in the world is an expensive doorstop. A thousand fax machines has value. A million has significant value, and every person who buys a fax machine increases the value of fax machines everywhere.

When do you know when to hang up your guerrilla hat? When your network becomes self-sustaining. When people are joining your network for the value of the network itself, in the form of unsolicited friend requests in a steady stream, when advertisers start coming to you to ask for your help in promoting something to your network. When Metcalfe’s Law kicks in and people invite others to your network because the value of the network increases with their presence. Hang up the guerrilla hat on that network and start a new one that lets you continue to experiment with bleeding edge tools.

In December 2007, I had the privilege and honor of being invited to participate in a search effort for Manessa Donovan, a 15 year old niece of Christopher Wilson, the host of Answers for Freelancers. Manessa went missing just before Thanksgiving, and regular search efforts were not generating results. Chris reached out to his network, and within 5 days had found her.

My part in this epic was small. Almost all of the credit for finding Manessa goes to Chris Wilson, who answered call after call, email after email, and endured torrents of junk and spiteful comments from petty people with nothing better to do than to slag on others.

What happened in my part of Manessa’s recovery was based on an old ninjutsu strategy called joei no jutsu. Chris knew that Manessa had a MySpace account and kept in touch with a lot of her friends there. While other search efforts were underway, I took it upon myself to create a separate MySpace profile just for this campaign, with as many photos and other information on it that I could find from Manessa’s profile, as well as the information Chris had compiled about the people she was with.

The next step, after creating that profile and ensuring the information was clear, with a sense of urgency and obvious call to action, was to start grabbing Manessa’s network. I invited every one of her friends that she was connected to, which was about 300 or so, to the profile.

Chris knew the rough geographic area that Manessa was in, so I recruited folks in her age range in those zip codes as well. Whether or not the people knew her, they had clear images and information if they ran into her in a fast food place or other public location.

The third category I recruited was the media – there were a decent number of media personalities and media outlets in the general geographic region where Manessa was reported to be.

The final category I recruited was anyone who self-identified as a member of law enforcement in the geographic region, sort of an informal, unofficial Amber Alert.

All of this took about 3 hours to do, from start to finish.

Almost immediately, within hours of setting up the profile, information began to flow it rapidly. At this point, I disconnected from the accounts and turned over all the login credentials to Chris so he could manage it directly.

Joei no jutsu is a ninjutsu strategy for managing a network in a time of war. The premise is that during a time of crisis, the enemy will recruit just about any able-bodied person into its armies because they’re short, and in doing so, they relax background checks and other procedures that they’d normally use to find infiltrators.

Ordinarily, on any social network, trying to “infiltrate” a network is difficult because outsiders are not necessarily welcome to a person’s social circle. Joei no jutsu in the age of MySpace means setting up a credible, truthful, informative, and urgent campaign, and then messaging other existing networks rapidly. People are more likely to respond, especially in a missing persons case like this, if you present a clear, unquestionable case. This tendency let me get connected rapidly with folks, get the message out, and encourage network members to spread the word to THEIR friends.

If you’re a parent of a child who participates on social networks like MySpace, you owe it to yourself and your child to learn how to use these networks and how to leverage them in a time of need.

How can I forward Twitter DMs (direct messages) automagically so I can receive them like email?

The answer is: a series of tubes! Pipes, actually. Here’s how to do it.

First, you’ll need three things. A Twitter account, a Yahoo Pipes account, and a Google Reader account. Start by investigating which kinds of Twitter messages you want to manage like email. For example, if you want to receive @replies and direct messages, you’ll need to know this in advance. If you just want DMs, that’s important. If you want DMs from multiple users, that’s important to know, too.

Next, start by obtaining the login credentials of your Twitter account and typing them out in a text editor. For example, if your Twitter account is abc and your password is 123, write out the following:

http://abc:123@twitter.com/

If for some strange reason your Twitter password is a password you commonly use for other accounts, now is the time to change it. Let’s add to that URL now. If you want replies, add:

/statuses/replies.format

where format is one of four choices: XML, RSS, JSON, or ATOM. For the purposes of this tutorial, we will always be using RSS. This should be the URL for replies:

http://abc:123@twitter.com/statuses/replies.rss

Want direct messages? Use:

/direct_messages.format

Again, the URL would be:

http://abc:123@twitter.com/direct_messages.rss

We’re ready for the next step. Open up Yahoo Pipes and Create a New Pipe. This step is necessary for two reasons. First, for whatever reason, Google Reader does not recognize the RSS format spit out by Twitter directly, and second, if you want to manage multiple Twitter DM streams or merge your replies and DMs together, Pipes will do it for you very well.

In Create a New Pipe, drag a Fetch Feed module into the main window and add in as many Twitter RSS URLs as you want. In the picture below, I’ve pasted the replies and DMs. Name your pipe, and then click Run Pipe.

IMPORTANT: At no point during this process should you click Publish or you will be publicly airing your Twitter DMs!

You’re now reading for the last piece. Find the Yahoo Pipe URL for the pipe you just created, copy it, and head over to Google Reader. In Google Reader, click Add Subscription and paste in the Yahoo Pipe URL. Voila! Instant management of your Twitter DMs in one easy place!

A cautionary point: this method does create a publicly accessible feed of your DMs. If you don’t publish it, you’re not advertising it, but it’s otherwise not protected, so there is a small but non-zero chance someone could stumble across the pipe’s URL and read your DMs.

• TL0 – Trust Level 0. Out of courtesy, I’m passing along this request. I know nothing about the deal being talked about and do not endorse it in any way.
• TL1 – Trust Level 1. I know the party immediately referring this to me, and trust them, so whatever trust they pass along in their private note to me, I’m passing along as well, but I still don’t endorse the offer/deal/introduction.
• TL2 – Trust Level 2. I know the party and the deal all the way back to the origin if it’s a 3rd level connection, and I trust the parties earlier in the chain. Because I trust them, I am willing to endorse the offer/deal/introduction insofar as I know it’s not fraudulent or spam.
• TL3 – Trust Level 3. I know everything in the chain up to me, and I heartily and wholly endorse the offer/deal/introduction and strongly encourage you to connect and make good things happen, as I believe it’s to both parties’ benefit.

Needless to say, much of what I pass along on LinkedIn will be TL0. Here’s what a sample request will look like:

Hey there. Passing along an intro/deal/etc. TL0. – CSP

How are you managing trust on LinkedIn and other recommendation-style sites?

A community is the place where you can do the most good.

Maybe it’s online, maybe it’s your church group, maybe it’s Second Life or MySpace, maybe it’s coworkers. Your community is the place where you can be most effective at making the world a better place, for yourself, for your friends, for everyone.

The answer is that I use a Mac. I’m not being a pimp or being facetious. I use Spaces in Mac OS X Leopard (virtual desktops) like crazy, which helps me stay organized. Here’s a snapshot of my desktops – all 8 of them, which is my layout for the morning. Jeff Pulver calls this his social media sunrise.

In desktops 1 and 2 (top left), you have the browser, Google reader, a text editor, and Garageband. I do my research in this pane for the show and document show notes here, plus surf blogs and GMail. No office software as I usually do most of my workday stuff in Google Docs.

In desktops 3 and 4 (top right) is my social network window. Here I run Twitterific, Adium connected to 12 different IM accounts on 5 services, and Spyder, my MySpace data manager. I’ll check profiles, answer messages, leave comments, and respond to Twitter here.

Desktops 5 and 6 (lower left) contain a terminal window and iTunes. Once the podcast is done, I convert it from AIFF to MP3 using LAME 3.98.1 on the Mac – the encoder is much better than iTunes, but it requires you to compile your own source code – and then dump it into iTunes for branding (ID3, lyrics, cover art). During the rest of my workday, I also manage processes in this window, such as renicing (changing priority) of running programs on the command line. Of course, I also control music in this space. If I’m ding an interview, Skype runs in this space as well.

Desktops 7 and 8 control blogging and server stuff. When the podcast is ready to upload, I’ll use Cyberduck here; I also use Cyberduck to manage any on the fly redirects, etc. In the bottom half of this space I run Ecto, which lets me control and edit all of the Student Loan Network blogs at once, making adjustments as needed.

In the menu bar I also run Google Notifier, which keeps me apprised of emails and calendar appointments, Spanning Sync, which syncs my Google calendar with iCal (which then syncs to my iPods), iSync, which syncs Google Calendar and iCal to my Nokia N91, Growl, which displays Skype and Twitter notices, and SMC Fan Control, so I can alter the speed at which the CPU fan runs in case the MacBook clearly shows signs of warming up.

In non-space I run QuickSilver as an application launcher and general utility, so I never have to actually find application icons to launch them.

This may seem like a lot of stuff to run, and it may be, but it’s how I accomplish a lot in a short amount of time.

Two blog posts if you’re so inclined:

• Evaluating Facebook Fan pages
• Facebook Beacon and its implications for financial institutions

Engage.com, Friendster, Hi5, Hyves, Imeem, LinkedIn, MySpace, Ning, Oracle, Orkut, Plaxo, Salesforce.com, Six Apart (the parent company of TypePad, Movable Type, LiveJournal, and Vox), Tianji, Viadeo, and Xing.

Think for a moment what this means. You write an OpenSocial App for LinkedIn and it will run on Vox or LiveJournal. It will run on MySpace. It will run on Plaxo. Google’s OpenSocial API will give you the ability to cross social network platforms easily as a developer, and if you have the choice of writing for Facebook alone or writing for 12 platforms at once, including the most populous network on the planet, where will you allocate scarce development resources?

Google has declared all out war on Facebook with this coup, and hats off to them. Will Facebook join? Even if they don’t, it’s inevitable that someone will write middleware connecting the OpenSocial API to the FBML/FQL API. What does this mean for your Facebook development projects? Put ‘em on the back burner the moment OpenSocial’s API is published and goes live; assume that Facebook will -need- to be compatible with it to survive.

Here’s an even more striking thought: tools for marketing written for MySpace will be tools written for marketing on OpenSocial. Social media marketing pros, get ready to rock the web. A peek inside the API documentation reveals:

• Name
• Postal address
• Email address
• IM
• Phone number
• Profile traits

The ability to market based on targeted, self-identified data AND have contact information makes OpenSocial a Facebook-killer from a business perspective if they don’t jump in.

Early bets: if you’re a musician, put your money on iLike having an OpenSocial app early out of the gate. They rocked it hard with Facebook and will be looking for a repeat performance for sure. If your music isn’t pimped in iLike, you have a lot of work to do and soon. Expect Connection Cloud style apps early out of the gate, and the ubiquitous, if stupid, vampire/werewolf games.

Take a look at who seized the day on Facebook’s development platform and bet on them and their most agile competitor.

Want to make an early power play? Clone popular Facebook apps.

Another early bet: you know everyone who put a lot of work into Google Gadgets and wondered what the hell Google was going to do with them besides iGoogle? Betcha a doughnut that there will be some portability mechanism to leverage the Gadgets directory in OpenSocial.

Update: I’ll take that doughnut now, thanks.

One last thing for the non-developers: you know that MySpace profile you’ve been neglecting? You might want to dust it off real soon.

These two gentlemen did a fine job of creating and launching the idea, and bringing in lots of people to participate in it, making it one of the biggest flash mob events in podcasting. I was glad to help and be a part of that team, but please understand that it was not my creation, and any credit, praise, etc. belongs to them, not me.

Sorry, Steve Webb, I won’t be at PME. Equally sorry, Bill Sobel, for not being able to make it for another NYMIEG. Wayne Cook, I’m still not attending any of that stuff. Most of it isn’t relevant to me, as I’m American and your invitations are largely Canadian. Maybe look up Amaya Thompson? She’s Canadian.

Chris Johnston, cool app idea for the business card thing, but also, no on that. I’m trying to cut down on Facebook apps. They scare me a little. Same is true for TV Trivia, Jaan Lutter. No offense intended. Jeffrey, no on Top Friends as well. Top Friends is too elitist for my tastes. Aruleba Grace: no, I’m not going to become a werewolf, pirate, vampire, zombie, or sandwich. And I’m already a ninja in real life.

Bob Rains, thanks for the tequila in the Booze Mail app, but I’m still not installing it, and besides, tequila is too generic a term to send me. There’s a difference between Cuervo and El Tesoro de Don Felipe. Same for the coffee. There’s a huge gap between Folger’s and a Sumatra Mandelhing 2005.

Neda, no need to compare us. You’re WAY more attractive than I am, probably smarter, and 12 years my junior.

Mohammed Naser, you don’t strike me as the type to go to luaus often, but thanks for the invite nonetheless.

Did I answer everyone piling onto my Facebook page today? Except Kfir – dude, I RARELY check Facebook’s messaging system. Email me instead! I rarely check any social network’s messaging system, actually, because 99% of the messages are garbage.

Bill Weye on his blog asks a great question – has PodCamp Boston, in effect, sold out, with its huge list of attendees from corporations?

Gosh, I hope so. But not in the sense he’s thinking. In terms of sponsors and vendors, there are so far three – VON, Blue Sky Factory, and Jay Berkowitz. You’ve heard VON’s commercial pitch – attend Video on the Net for $200 instead of $1,695. Blue Sky Factory hasn’t gotten their sponsorcast stuff to us yet, but they’re a mailing list service, the one that powers PodCamp Boston’s outreach efforts.

Here’s my thinking about all the corporations, venture capitalists, media, and marketers coming to PodCamp Boston:

Welcome! Please go meet some new media people, and learn all about new media.

In the year that’s passed since PodCamp Boston 1, there have been a number of success stories about new media folks being able to make a living doing what they love to do most. At the same time, there are orders of magnitude more stories about people wanting to get connected to resources (money, media, marketing) to share their work who haven’t been able to. At PodCamp Philly, Brian Conley from Alive in Baghdad mentioned very publicly that AIB is desperately looking for donors/sponsors. He and his organization are doing great, very important work telling stories that the mainstream media aren’t.

It’s my hope as one of the organizers of PodCamp Boston that if we put folks like Brian and AIB in the same room as producers and directors from media buyers, venture capitalists like Openview and Masthead Venture Partners, that new media experts with legitimate, great content can get connected with resource partners. It’s not about selling stuff to PodCamp attendees at all, but rather connecting new people and new media together to make exciting partnerships and friendships.

If PodCamp Boston didn’t invite people with resources to the new media community, we’d be doing the community a disservice. As Bill Weye pointed out, people come to PodCamp to collaborate and meet others doing exciting things. I hope that idea and feeling extends to new people who want to know more about new media, and isn’t just reserved for people already in the community.

Finally, I’ll remind EVERYONE of this: the Law of Two Feet – meaning you walk away from what doesn’t interest you – doesn’t just apply to sessions. In every interaction at PodCamp, you have the right to walk away, and should do so immediately. With so many people of so many different backgrounds, you can find plenty of people of similar mind if you choose to do so. I hope you don’t. Corporate or evangelist, early adopter or conservative, I hope you meet some new friends and find ways to help each other in whatever best suits your needs in new media.

What does this have to do with marketing and new media? If you want to achieve a baseline level of presence and recognition, go for new media walks in the digital neighborhood. Jeff Pulver calls it a social media sunrise. What does that entail?

Make sure you have presence in major social neighborhoods. Facebook, MySpace, Twitter, LinkedIn, etc. Obviously, vet the neighborhoods before you move in or you could move into a sleazy place like Quechup.

Maintain the properties you set up. Accept friend invites as appropriate, and leave footprints. Update your status, write a little something here and there on people’s bulletin boards or other presence notifiers.

Check in daily. Again, not a huge commitment, just make sure you’re logging in so that you can stay in touch. If someone posts a question of interest and you have an answer of value, contribute it.

Go to block parties. Conferences and conventions like PodCamp Philly and PodCamp Boston are the equivalent of block parties, when everyone in the neighborhood shows up, except for the crazy disgruntled neighbor who is always out in the yard grumbling at the other neighbors. Some conferences cost money, while others like PodCamps just require you to get to them – the actual event is free.

Throw your own block party. If you live in a neighborhood where there aren’t block parties, or they’re exclusive little ones that not everyone is invited to, throw your own. Amber Rhea is throwing a block party for the sex and erotica community called Sex 2.0, based on the UnConference model. It’s a great idea, and a great way to bring community together.

The most important thing is to go for a walk regularly. Even if you don’t run into a lot of people each day, your consistent presence will help you be recognized and be able to bring together your community.

Where will you go for a walk today?

My first read on Q is this – good. Good that it happened, good that the payload was relatively innocuous (so far), good that it demonstrated a flaw in social networking without obliterating the network in the process. I’d still change your password if you’re a current or former Q user on any email account you’ve used it with.

Just how bad could the Q Trust Virus (trustvirus? is that even a word?) have been? Consider this: how many times have you synced your online web mail’s account information with an address book or other utility? I’d bet dollars to doughnuts that if you’re in the social space, you’ve used a tool like Plaxo or LinkedIn or another sync tool that promises to bring together all your data, and you’ve done so.

I’d bet you dollars to doughnuts right now that in your address book on XYZ service as well as on your personal computer, you not only have friends’ email addresses, but their real names, physical world addresses, phone numbers, birthdays, and more.

Imagine a Q-style TrustVirus (it’s officially a word now) that aggregates all of that, but doesn’t tell you, nor does it mass email all of your friends. Instead, it stores it in one large data warehouse, and cross-references people in your network with the same people in other networks, until it develops a comprehensive profile of an individual based on fragments gathered from that individual’s many friends. CC Chapman may not have my birthdate in his address book, but Chris Brogan might. Steve Garfield may know my cell phone number, and Michelle Wolverton might know my work address. Put the sum of my friends’ knowledge about me together, and you’d have enough for a profile of reasonable accuracy.

What to do with such a profile? Well, selling it to an identity theft ring would probably be lucrative and almost impossible to trace. Selling it to marketing data firms, selling it to just about anyone who wants top-notch, qualified personal profiles (three letter government agencies?) would be profitable.

Think about it – not only would a trustvirus gather a lot of information quickly, but it would be highly accurate most of the time, because you’re hijacking trust relationships across networks. Bryan Person trusts me enough to tell me his birthday, and I have no incentive to put inaccurate data in my address book. I trust Anji Bee with my mailing address, and chances are very good she’ll record it accurately. A trustvirus knows this and therefore the data it collects will be highly trustworthy.

What’s the lesson in all this? Think carefully about the information you put online. Think carefully about what you share with whom, even close friends, because they are human and therefore susceptible to trustvirus hijacking. Encourage your friends, if you’re of a sufficiently paranoid mindset, to not record sensitive data that could be used for identity theft (name, SSN, and date of birth is the magic trifecta that unlocks most doors) and be very careful about how you store data about them.

The easiest benchmark of all is to ask yourself this: what don’t you want the world to know about you – and who else knows about it?

Beware the trustvirus.

The inner ring of hyperconnection is the fishbowl. It’s new media. Everyone in the outer ring? Financial Aid Podcast community members for the most part. These are all the people that the folks in the fishbowl are NOT connecting to – and there’s a lot of them. Most are college students.

Believe it or not, I’m happy with how my map looks, because the outer ring signifies that I’m trying to reach outside the fishbowl.

What does your map look like?

They’re all “viral” memes – high speed, high attention, sticky microcontent that spread like wildfire in various online communities. Just a mere mention of them on a blog can, if caught early enough, drive a tremendous amount of traffic to a blog, podcast, or web site, simply by virtue of obtaining good placement in early search results.

Right now, it’s kind of a free-for-all in online memes. Things appear and disappear like so many flashes in the pan, but if you can time the meme market just right, you can ride the waves of attention like a surfer, as Justin Kownacki pointed out about the city of Pittsburgh and its two recent hits.

How, though, do you make use of this? Enter a career of the near future: meme jumper. Working in concert with a Community Developer, a meme jumper is the person who coordinates tying content and products into relevant memes and promotions.

Case study: Virtual Thirst, the Coke campaign conducted by Crayon New Marketing. As a contributor to Matthew Ebel’s Second Life live album, it was no mistake that it was named Virtual Hot Wings and tied into the Virtual Thirst promotion. At the same time, we tried to add as much value as possible to Virtual Thirst by offering a tangible good to an intangible campaign.

How to be a meme jumper? Connect. Connect, connect, connect. Use tools like Twitter for near-real-time monitoring of what’s getting people’s attention. Use Yahoo Pipes to aggregate a list of URLs from the Twitterstream into a format that can be parsed, then look for the most common URLs in a 24 hour period. Technorati and Google Blog Search will keep you on top of blogged items, but check them frequently. Find a meme to latch on to that’s appropriate, then tailor your content to match the meme as best as possible, adding value to it and propagating it.

What’s the goal of a meme jumper? Build lots of short bursts of high intensity traffic to a web site to garner attention and eyeballs. It’s then up to the Community Developer and other marketing staff to convert those eyeballs into subscribers, reader, and customers.

A meme jumper is different than a brand hijacker. The latter just plugs into as many buzzwords as possible with standard link baiting strategies without adding any additional value. It’s less symbiotic and more parasitic.

How do you apply for such a job? It’s all about the track record. Start with small organizations and volunteer work – find charities to plug into that desperately need the help, and make them powerful presences online for fundraising drives. Once you’ve done a few, take your show on the road.

An illiquid asset is something like a house – you can’t really trade it quickly or easily. It’d take weeks, if not months, to sell that house and get the proceeds to pay off a doctor’s bill.

Excess liquidity is when there are too many dollars chasing too few goods or services. A nation’s central bank can print more money, and when they do, those dollars have to go somewhere. The same is true on Wall Street for investors. A sudden influx of money means they have all this extra money to play with and nowhere to invest it. This creates great investment opportunities, but it also creates a bubble that will eventually burst.

Enter new media. Investors looking for the Next Big Thing have been dumping tons of money into new media companies. Podshow, for example, received $8.8 million in round 1 of its financing and $15 million in round 2. Plenty of other companies and web properties have been funded partly through all the play money generated by the excess liquidity on the market.

The market, however, is being called. People are cashing out and it’s causing both a liquidity squeeze and a credit crunch – loans at absurdly low interest rates aren’t available any more, investors aren’t buying portfolios where the value is just a guess, and available cash to play with is going away fast.

What does this mean for you? If you’re working at or running any kind of new media or Web 2.0 company – or a company that relies on them for cash flow – it’s time to bootstrap. Forget VC money, forget private equity, dismiss thoughts of being bought out and everyone getting a fat chunk of investor proceeds, and get down to business. Get cash positive, nuke your debt, and build the business. Not only does your survival depend on it, but so does new media’s.

If you’re a member or a part of a new media company, for example a podcaster at a podcasting network (pick any one), you’d better have a Plan B. Make sure you have archived copies of all your shows on a few data DVDs or an external hard drive. Back up your blog, show notes, and site. Make sure you have copies of everything, including emails, because Plan B assumes that one day, you’ll go to upload your show or edit your blog and there will be a big 404 there – and nothing else.

I’m not saying it’s going to happen like that, but for a couple hours’ work, it doesn’t hurt to plan for it. Anything less than that and you’ll feel smugly overprepared.

What are YOUR plans for Bubble 2.0’s bursting?

When you market outside your community, the rejection rate gets a LOT higher, and the rejections themselves can be a lot more vicious.

If you’re a nice, kind, easy-going person, as many in new media are, dealing with skyrocketing rejection rates can really sting.

As Clarence says, let it marinate.

If you want to remain unspoiled, switch to reading Twitter only on Google Reader, but filter it through Yahoo Pipes first with these settings:

This will eliminate most of the keywords that would be used in a spoiler. Obviously, tweak and add your own.

1. Copy your Twitter RSS feed URL (it’s at the bottom of your twitter list)
2. Paste into Yahoo Pipes Feed Source.
3. Add a filter.
4. Block any items containing the terms you specify. I recommend a list of characters like Voldemort, Hermione, Severus Snape, Harry Potter, etc. as well as terms like spoiler, spoilers, preview, plot summary, etc.
5. Copy the exported RSS feed to your Google Reader.
6. Use an applet like TwitterPost or Twitter from the command line to send Tweets without having to read the Twitterstream.

Good luck, and good reading!

Brian from Audio Attitude and the Procrasticast recently emailed both Adam Curry and me to let us know that EveryZing, formerly Podzinger, was infringing on the copyrights of our respective online properties. In Adam’s case, it’s a violation of Podshow’s IP, and in my case, a violation of the Creative Common Non-Commercial clause in my show’s license.

Because my show is the property of the Student Loan Network, our lawyers from Holland and Knight will just send a simple cease and desist letter, but Adam asked a very good question – what do people who don’t have a squad of lawyers do?

At PodCamp Boston last year, the fine folks from the Berkman Center for Internet & Society – a part of the prestigious Harvard Law School – gave out guides to Internet and intellectual property law, but if you weren’t there, here’s the short version.

Disclaimer: I AM NOT A LAWYER. I know a few lawyers, and have some lawyers, but I am not a lawyer and this blog post is NOT LEGAL COUNSEL OR ADVICE. Also, I’m speaking as a citizen of the United States, which means that if you live, work, or podcast outside of the US, or the dispute you have is with an entity outside the US, you will need to check local laws to see what applies. Always get a real lawyer for your specific situation.

First, understand what copyright is and what fair use is. You can determine if your copyright is being infringed by this primer on copyright law from Harvard Law.

Second, if your copyright is being infringed, document it by taking screenshots, photos, or video, printing them out, and send a Cease and Desist letter. The University of Texas has a great sample of a Cease and Desist letter here. It’s best to get any kind of legal notice notarized; a friend with a legal background recommended getting the notarization done by a court clerk or other court official, but if push comes to shove, any notary public will do. Make two copies and retain them, fax it, then send the original by certified mail or any delivery service that certifies a package was received and signed for.

At this point, most responsible companies will remove the infringing property and notify you as specified in the cease and desist letter. If they don’t, you’ll need to acquire legal representation. Depending on the potential damages involved, you may be able to find a lawyer who will either work pro bono or on a contingency basis; otherwise, you can also inquire with the National Legal Aid and Defender Association or your state’s Legal Aid organization.

I read your blog and listen to your podcast and thought you’d be great in answering this question:

What do you tell a company that is scared to blog or do any new media because of the possibility of bad comments and bad press? I have a friend in an agency who says that the number one response from big companies about new media is: “we can’t control it, what about the bad comments.” He used the example of Apple hating its blog because of all the negative comments and GM and how their commercial backfired.

I wanted to get your opinions as to what you would say if someone asked you this question?

Good question, and a tough one if a company is not already in the new media space. I’d say this – a company that wants to participate in new media has to be a lot like a company that’s ready to go public on the stock market. You have to do your due diligence internally, decide how much information can be made public, and if you have skeletons in the closet, either resolve them or reveal them up front so that it won’t come back to bite you later on.

The reality is that every company has done something to tick off at least one customer, and that customer has the same power voice online as the company itself does. The real question is – if that company encounters negative press online, is it ready, is it prepared to engage and discuss? If you just sit on your hands and do nothing, you’ve effectively surrendered to the negative blog comments and conversation online. Mitch Joel often cites the Kryptonite Lock example as a company that could have joined the conversation but sat it out, and lost millions of dollars in the process.

Think carefully about how a company can turn negatives into positives, or at least provide an alternate perspective. In GM’s case, they could and should have highlighted very publicly some of the great examples customers had turned in, PLUS highlighted some of the best “negative” videos, along with a senior executive explaining what environmental research they’re doing to mitigate the damage their giant SUVs do, be it advances in hybrid technology, fuel cells, batteries, etc.

If a company has NOTHING positive going on inside, then of course, it’s best to stay out of the conversation. If you’re an employee at a company which has no redeeming value to society, you probably should think about a job elsewhere, anyway.

Bottom line: you will get bad press no matter what. You will get good press, too. If you’re not already participating in the conversation, when the bad times come, you’re going to get stomped.

We in new media have enjoyed access to smaller, lighter, less costly equipment as the years have gone by. I remember when my father got our first VHS video camera. It shot at 320 x 240, 30 fps, weighed 17 pounds, sat on your shoulder, and cost a thousand bucks. Today, I carry a small handheld Sanyo VPC-CG65 camera that shoots at 640 x 480, 30 fps, weighs a third of a pound, fits in my pocket, and cost $363 on Amazon.

The downside of gear this small and light is that it’s extremely unstable. Human hands are not known for stability, and gear that light doesn’t weigh enough (and therefore have enough inertia) to self-stabilize. What to do? Well, some folks have come up with very innovative products to do things like stabilize video or enable hand-held distance pictures. Two such products are Manfrotto’s Fig Rig, and PixPal’s camera extender. The Fig Rig will set you back about $300, and a camera extender another $30.

This, then, is how to do it all on $7.

First, go to the hardware store and pick up a 5 foot length of PVC, two 90 degree elbows, one 45 degree elbow, one T junction, 2 female-female pipe connectors, 2 1/4″ x 3″ carriage bolts, and 2 wingnuts, 1/4″. You’ll also need a drill with 1/4″ bit and a saw. The pipe can be any width that feels comfortable, but make absolutely sure you buy connecting pieces to fit that width, and buy them all at the same store, since some piping systems are – yes – proprietary.

Note: the 2 connectors are NOT shown here.

Start by drilling a hole in the bottom of the T junction. You may want to use a kitchen knife to pare off any bits of plastic left over.

You’ll also want to drill a hole in the elbow. Aim the drill for the center of where the pipe will be.

Saw the pipe into 5 equal sections.

Assemble the pieces as shown below:

Now attach your camera(s) using the carriage bolt and wingnut. Do NOT overtighten or you’ll wreck your camera. Tighten until the camera doesn’t easily rotate, but not so tight that it won’t budge.

You’re ready to go. Use the video stabilizer to walk around and shoot video, and the camera extender to take pictures of yourself at a distance.

The best part of all this is that this all breaks down into small segments and transports easily in a suitcase or backpack.

And that’s the new media DIY project for the day. And the cost for this project, assuming you already own a drill and saw?

Demonstration at Boston Media Makers: (hat tip to David Tames)

There’s definite, noticeably less jitter on the stabilized ones. Now I just have to become more competent with a camera.

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