July 1, 2010

Does your company care? Do you?

While in the airport yesterday perusing a variety of marketing materials (aka billboards as I walked to my gate), I saw a bunch of different advertisements by companies about how much they care, from facility maintenance to oil to the airlines themselves. This inspired a late afternoon tweet:

February 3, 2009

The problem with premium

Starbucks.

July 15, 2008

It's the little things that matter

At the recent NASFAA conference, I was wandering around Epcot after sessions one day, and noticed this in the International Gateway:

April 22, 2008

Buy me a cookie, dude – Marriott Customer Survey

I got this email just today from Marriott about my stay in Washington, DC.

May 26, 2007

Turnaround: Who has exceptional customer service?

Still steamed about US Airways, but I made a ninja play and we'll see what happens.

US Airways Customer Service Sucks

This would be funny if it wasn't me.