Are you reinforcing your social media content?

Are you getting the biggest bang out of your social media efforts?

If you’re not reinforcing it, then I’d hazard a guess that you aren’t.

What am I talking about? Reinforcement is a mechanism, a set of processes, to help increase the value, reach, and power of your social media efforts. Let’s assume that you’re doing the generally right things – creating content of value, reaching out to interested people, and engaging your audience in conversation. If you do those well, then your social media efforts are likely already successful or on their way to being successful. Congratulations are in order because so many don’t do those well.

However, because of its scale and nature, attention via social media is incredibly transient. Social sharing service Bit.ly made the claim back in September of 2011 that the average lifespan of a link is somewhere around 3 hours. That’s a fairly small window of attention, which means that if you’re doing social media marketing, you would need to be generating new attractors of attention every 3 hours.

That’s where reinforcement comes into play. Rather than have to come up with something new and brilliant every 3 hours (my hat is off to you if you can), you can approach your channels with reinforcement methods. Let’s look at 3 of them.

In-Channel Reinforcement

Applications like Argyle Social and Buffer are the kings of in-channel reinforcement. Don’t just use them for mindless spamming of the 8,472 random things you just read in Google Reader, though. Be a little thoughtful and scientific about their usage.

Crowdbooster: Social Media Marketing Analytics and Optimization

Look at your friend activity graph on Crowdbooster and reinforce your most valuable shared items at those time periods in-channel. For example, you’ll notice I frequently post on Twitter my day’s blog post with a “For the evening crowd…” tweet right around 8 PM, which is the peak of post-work activity.

By reinforcing in-channel, I am able to extend the life of the material I’m creating or curating.

Cross-Channel Reinforcement

It has been my experience that my social connections vary by network. My connections on Facebook tend to be folks I’ve met in person or who know of me. My connections on Twitter are wildly different, across the spectrum. My connections on Google+ are very much reflective of it being the early adopter/geek set. It’s also my experience that behaviors are different on each network. My connections stay glued to Facebook but don’t pay a lot of attention to any one thing. My connections on Google+ are less frequent visitors and commenters, but when they do jump in, they jump in with both feet.

To this end, I reinforce by going cross-channel. To give you an idea of workflow, I collate all of the stuff that I think is worth sharing for the day in Evernote, then format it for Twitter. That’s where I post #the5. I then create a separate version of the same material with added commentary or opinion for Google+ and Facebook if appropriate.

(3) Christopher Penn - Google+

By reinforcing material cross-channel, I reach different crowds of people. Some items that are popular and retweeted like crazy on Twitter are totally ignored on LinkedIn and vice-versa.

Out-Of-Channel Reinforcement

The final piece of reinforcement that I find effective is out of channel, where I use non-social methods to reinforce social media. Here’s a fun stat: 50% of the traffic I get out of my social media marketing efforts comes from non-social channels.

All Traffic - Google Analytics

How does that work? Simple: by collating all of the stuff I intend to share that day in Evernote, I have a repository at the end of the week that I can then reformat and place in my weekly newsletter. That gives added new life to the things that I’m trying to share, and in many cases things that got missed during the week’s activities get found and seen in the email wrap-up. Daniel Johnson Jr. wrote to me recently to say this about the newsletter:

“This wasn’t Almost Timely… it was definitely timely!!! It’s hard to keep up with posts throughout the week, so I appreciate that you compile the best stuff to include here.”

It’s difficult to overstate the importance of Daniel’s comment. When your content gets noticed, it has a 3 hour shelf life. When your content doesn’t get noticed, it has no life at all. Reinforcing with channels like email marketing can get it in front of people who missed it the first few times around, because email is a fundamentally different set of behaviors than social media channels.

Conclusion

If you’re not reinforcing your content, there’s a good chance it’s not getting the attention it deserves because we’re all so distracted, trying to pay attention to many channels at once. Think about how you could give it some extra life by reinforcing it, then go try it out.


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  • http://twitter.com/brianhamlett Brian Hamlett

    This was very nicely put and makes a lot of sense.  I think it’s one of those things we’re taught in a way during a Marketing 101 class (or at least advertising class with “multi-channel advertising campaigns” applied to a new medium.

    I guess we get too sucked into the “NOW” of social media and having to manage so many accounts, so some of us use auto-posting tools that shoot out our content to the various networks without us having to lift a finger beyond just writing the post **guilty**

    I’m also a bit of a “tester” (I love tests and data) and wonder, have you Chris ever tried different times from what Crowdbooster highlighted to send out your various posts down your various channels?  And if so, how did you run the test and what were your results (in general terms if you don’t mind sharing.)