Studies in contrast

Posted by Christopher S Penn on Aug 15, 2010 in Advertising, Marketing, Social media | 3 comments

Studies in contrast

Have you ever gone grape picking? It’s an interesting experience – you look for ripe grapes and pick them. Sounds simple, but if you’ve ever gone picking, you know the danger of diminishing contrasts.

Here’s what I mean: pick the ripest grapes off of the vine. Keep looking at the vine and without the contrast of the truly ripe, less ripe stuff tends to look ripe. There’s less to contrast it with, less to judge it by, and so your brain perceives it as ripe.

When you get home, instead of a basket of ripe grapes ready to eat, you have an entire melange of grapes in different stages of ripeness. Some stuff you’ll look at and wonder why you ever picked it.

Now flip your view to the world of digital marketing and social media. Who do you follow? Who do you judge to be expert, to be experienced, to be most likely to help you when you or your business need help?

Take a step back. Are those truly the ripest grapes available, or are you making judgements based on limited contrast? There are plenty of people online promoting themselves as experts in this or that, but ask yourself if your horizons and social circle are wide enough to give true contrast, to judge whether that person truly does shine no matter who they’re compared against, before you hire them for your business.

I’ve seen this mistake most often in hiring. A hiring manager will get a pool of resumes and a mandate to fill an open position. In the absence of a truly great candidate, they’ll pick the best of a bad lot and then have to suffer that person until they quit or are fired.

Here’s one way to make sure you’re still getting ripe grapes and not being blinded by diminishing contrasts: change grape vines. I try to submit myself as a professional speaker to lots of industry-specific trade shows rather than just social media events because every time I’m on stage with a completely different group of people, I get a chance to see a different social circle, a different fishbowl. I get to pick from a different grape vine entirely.

You don’t have to be a professional speaker to do this. Change your searches. Instead of just watching, Googling, and subscribing to social media folks, look for different industries or verticals to follow. See who are the expert marketers in industrial concrete, Muslim faith based groups, fiber optics, European porn, etc. and start following and subscribing to those people. You’ll be amazed at how different industries value different things and get a truly broad view of how business and marketing can be done. This in turn will make you a far better practitioner as you’ll have more sources for processes and strategy than someone who’s trying to scrounge up meager pickings from the same depleted vine everyone else is working.

Beware of the danger of diminishing contrasts. Explore different grape vines and get out of the social media fishbowl while others remain trapped, because when all the ripe stuff is gone, all that you really have left is…

… sour grapes.

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Social rain part 2

Posted by Christopher S Penn on Aug 11, 2010 in Advertising, Facebook, Marketing, Social media, Social networks, Strategy, Twitter | 1 comment

Social rain part 2

In the last post, we talked about how rain is formed, and why your sales and marketing efforts are like the formation of rain. As long as you’re bumping into other water droplets, you’ll eventually make rain… unless there isn’t enough water in the air. Then what?

You have three choices:

• Boil the ocean
• Take other people’s water
• Go where the water is

Boil the ocean is what the big guys do. Spend outlandishly on advertising and marketing until by sheer brute force you get to critical mass. Put enough water in the air that some rain has to fall. The downside is unless you have a massive bankroll, this is usually out of reach of most companies and certainly has intense resource requirements above and beyond money.

Take other people’s water is what a lot of companies resort to – the practice of attempting to poach customers away from similar companies. This is sometimes effective, but requires that you legitimately be much better than your competitors. While you can get some decent short term gains from this, bear in mind you’re getting the most disgruntled customers who are willing to switch. Sometimes it’s a better fit – and sometimes they’re a problem customer that no one really wants.

Go where the water is. There is rain somewhere, ready to fall. There are droplets somewhere waiting for a bump, waiting for a chance to fall to the earth. The most intelligent thing you can do is figure out where your current best customers are and go there too, because birds of a feather do flock together.

Social graphs and social data make this easier than ever. You can see who your customers follow and are followed by. You can target advertising to friends of certain Facebook pages. You can select and hyper-target only people who are talking about what you want to talk about already. This is where the water is, this is where the rain can be made to fall.

The smart money is on moving. Go where the rain is.

Here’s a simple exercise to try, one I recommend whenever I’m speaking publicly. Take a list of your top 100 customers’ email addresses, the people who drive the most business, revenue, growth, reputation, whatever criteria you measure success by. Start a fresh GMail account, a brand new one. Load those addresses in as contacts. Then go social network by social network, one by one, and click on the equivalent of Find Your Friends. When it asks you where you want to search, choose Webmail/GMail. Now you’ll be able to tell with just a few clicks what networks your best customers are on. You might have 55/100 on Facebook but 2/100 on Twitter – so focus your rainmaking efforts on Facebook. You might have 40/100 on LinkedIn but 7/100 on Facebook – adjust your strategy accordingly.

Go where the rain is.

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Repairs completed!

Posted by Christopher S Penn on Aug 9, 2010 in Blogging, Technology | 3 comments

Many thanks – no, HUGE thanks – to Michelle Wolverton for repairing the home base here with a fresh install and leaving my old hosting company, which has had huge security issues for its shared hosting service.

Big thanks also to everyone who noted that the blog was having some serious issues over the last week. After reinstalling just about everything from the ground up, Chel got the place cleaned up nicely and Google has certified that the place is free of malware and other nasty bugs.

Get this and other great articles from the source at www.ChristopherSPenn.com! Want to take your conference or event to the next level? Book me to speak and get the same quality information on stage as you do on this blog.

Social rain, part 1

Posted by Christopher S Penn on Aug 5, 2010 in Marketing, Sales, Social media | 1 comment

Ever stop to think about rain and how it works? Probably not until you’re in a drought and wondering where the rain is.

Here’s the short version: rain is water. It evaporates from the ground. The tiniest little drops of water in the air float around and by chance bump into each other. Every time they do, they get a little bigger, eventually forming clouds. At a certain point, the water has coalesced so much that it’s too heavy to remain floating in the air and it falls to the ground as a raindrop.

In sales and marketing, we often talk about high performing salespeople as rainmakers, people who are exceptionally skilled at bringing in new business. They are the water droplet bumping into all the other droplets, bringing rain out of the sky. In the past, the bumping into other droplets part was exceptionally difficult, requiring a lot of cold calling, a lot of door to door and face to face time.

The social web changes all of that. It’s never been a better time to be a rainmaker. You have the chance to bump into people all the time now in the social web. The air is literally swollen with droplets ready to become rain, and plenty that are still too small to fall out of the sky with a bump. For those that are ready, they just need that bump from you to fall out of the cloud. That means, however, you can’t be sitting on the ground, waiting for rain to fall on you by chance. You have to be out there in the cloud with the droplets to find them, bump into them, and bring them to the farms and fields that need the rain – your company.

For those that are not ready, they will be eventually. They need to bump and grow more first, but if you forget about them, then when they’re ready, they’ll bump and fall to the ground with someone else.

Want to make your business grow? Want more rain on your fields? Use the social web and the relationships you build to stay in touch with all the droplets you encounter. Stay present of mind by offering legitimate value to them consistently, and when they’ve grown enough and are just ready to fall out of the sky, you’ll be ready to bring them to your fields.

In part 2, we’ll talk about what to do when there aren’t enough water droplets in the air that are ready to make rain. There’s a social answer for that as well.

Get this and other great articles from the source at www.ChristopherSPenn.com! Want to take your conference or event to the next level? Book me to speak and get the same quality information on stage as you do on this blog.

Apprenticeship, little things, and formulae for success

Posted by Christopher S Penn on Aug 4, 2010 in Awakening, Education, Marketing, On ko chi shin | 6 comments

In old Japan, it was fairly common for a young person in the tradesman class to be apprenticed to a master. Whether it was blacksmithing, cooking, or any tradeskill, apprenticeship was just about the only way to get an education. What’s interesting about old Japanese apprenticeships was the duration and work asked of the apprentice. In many cases, an apprentice would spend many years doing very menial work, like sweeping the floor of the blacksmith shop.

There’s a reason for this: unlike today, in which we teach only parts of any given discipline, being told to sweep the floor of the shop for four years taught something incredibly valuable to an apprentice. The apprentice got to see the total view of being a blacksmithing master.

What do I mean?

Everything from how the master greeted customers, to his accounting system, to his marketing, to his trade was witnessed by the apprentice. Instead of being told to market and greet customers in a textbook (with no details on how), the apprentice got to see the master working firsthand. The apprentice, over a period of years, got to understand the seasonality of the business and the ebb and flow of customers. Given the tumultuous times that comprised so much of medieval Japan, the apprentice likely got a chance to see what business was like in times of peace and war, what items were bought and sold, and how the market changed.

The apprentice could, within the bounds of etiquette, also ask the master how he handled very different situations, very different customers, and learn firsthand all of the different aspects of being a master blacksmith.

Compare this to how we teach and learn today. So much of the little stuff gets lost when you distill down a trade into textbooks (or blog posts), and some of the things lost along the way might be vital but not captured. For example, a master blacksmith may start his day with a very set routine for opening his shop. How much of that routine isn’t essential to being a good blacksmith?

Here’s another example: for centuries, the formula for making Damascus steel was lost. Only through extensive research was the recipe ever recovered, and only recently. It turns out that a particular iron ore in the Damascus region was responsible, as it contained traces of vanadium, normally an impurity that you’d want to cull out in the steelmaking process. The knowledge that you should buy your ore from Assad on the eastern side of town was lost along the way and with it went Damascus steel, because textbooks say that vanadium is an impurity and not an essential ingredient, so no one ever thought to put it back in.

How does this apply to modern day marketing, sales, and social media? Take a look at your own trade. Take a look at the people who are really successful at it, and if they allow it or freely share it, do your best to try out their systems for a period of time. Not just a few days, either – try it out for a longer duration, the same way an apprentice would, so that you can see how a system works in the ebb and flow of your own career.

While there’s virtually no one offering any kind of formal apprenticeship in social media or marketing in the same style as old Japan, there are plenty of internships to be had. Ask, too. Ask folks you respect if they have internships available, because working as an intern might not pay well but someone might say, “Okay, intern, here’s my Twitter management system. I’m tired of doing this every day, so why don’t I show you and have you do it for a while…” and you’ll have the opportunity to see their system at work firsthand (and the results it generates).

If you’re a successful practitioner of marketing, sales, or social media, generating impressive results, what would you teach an apprentice? How would you document your day, week, and month so that someone could see all the little things you do? (do you make coffee first or is there something else you do to start the day before coffee?)

Most important, which of all those little things are responsible for your success?

Get this and other great articles from the source at www.ChristopherSPenn.com! Want to take your conference or event to the next level? Book me to speak and get the same quality information on stage as you do on this blog.