Comments on: Social Media and Business Ethics http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/ Wed, 08 Feb 2012 23:56:00 +0000 hourly 1 By: Web Hosting http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-2051 Web Hosting Mon, 16 Jun 2008 00:12:12 +0000 http://www.christopherspenn.com/?p=430#comment-2051 When I first started my web hosting business I was all about personalized customer support. I would reply to every single ticket even when one of my staff already handled it. This REALLY helped me get customers and keep customers. My customers would tell their friends about how good my support was and before I knew it word of mouth took over and I was getting customers every day When I first started my web hosting business I was all about personalized customer support. I would reply to every single ticket even when one of my staff already handled it. This REALLY helped me get customers and keep customers. My customers would tell their friends about how good my support was and before I knew it word of mouth took over and I was getting customers every day

]]> By: Web Hosting http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-13082 Web Hosting Mon, 16 Jun 2008 00:12:00 +0000 http://www.christopherspenn.com/?p=430#comment-13082 When I first started my web hosting business I was all about personalized customer support. I would reply to every single ticket even when one of my staff already handled it. This REALLY helped me get customers and keep customers. My customers would tell their friends about how good my support was and before I knew it word of mouth took over and I was getting customers every day When I first started my web hosting business I was all about personalized customer support. I would reply to every single ticket even when one of my staff already handled it. This REALLY helped me get customers and keep customers. My customers would tell their friends about how good my support was and before I knew it word of mouth took over and I was getting customers every day

]]> By: Richard Mondello http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-2050 Richard Mondello Thu, 12 Jun 2008 22:56:57 +0000 http://www.christopherspenn.com/?p=430#comment-2050 I knew I starred this post in Google Reader for a reason. You're doing a great job treating your customers as people, Chris. It makes all the difference. I knew I starred this post in Google Reader for a reason.

You’re doing a great job treating your customers as people, Chris. It makes all the difference.

]]> By: Richard Mondello http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-13081 Richard Mondello Thu, 12 Jun 2008 22:56:00 +0000 http://www.christopherspenn.com/?p=430#comment-13081 I knew I starred this post in Google Reader for a reason. You're doing a great job treating your customers as people, Chris. It makes all the difference. I knew I starred this post in Google Reader for a reason.

You’re doing a great job treating your customers as people, Chris. It makes all the difference.

]]> By: Chris Brogan... http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-2049 Chris Brogan... Tue, 03 Jun 2008 02:38:24 +0000 http://www.christopherspenn.com/?p=430#comment-2049 I really like this post. I love the phrase "human enterprise," and it fits solidly with what I like to say is the sweet spot of all these tools. I'm excited that it gives us the chance to be a human. Side note: I love your photo layout in the sidebar, and that drill one (is it a drill?) is a riot! I really like this post. I love the phrase “human enterprise,” and it fits solidly with what I like to say is the sweet spot of all these tools. I’m excited that it gives us the chance to be a human.

Side note: I love your photo layout in the sidebar, and that drill one (is it a drill?) is a riot!

]]> By: Chris Brogan... http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-13080 Chris Brogan... Tue, 03 Jun 2008 02:38:00 +0000 http://www.christopherspenn.com/?p=430#comment-13080 I really like this post. I love the phrase "human enterprise," and it fits solidly with what I like to say is the sweet spot of all these tools. I'm excited that it gives us the chance to be a human. Side note: I love your photo layout in the sidebar, and that drill one (is it a drill?) is a riot! I really like this post. I love the phrase “human enterprise,” and it fits solidly with what I like to say is the sweet spot of all these tools. I’m excited that it gives us the chance to be a human.

Side note: I love your photo layout in the sidebar, and that drill one (is it a drill?) is a riot!

]]> By: Leslie Poston http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-2048 Leslie Poston Tue, 03 Jun 2008 02:36:41 +0000 http://www.christopherspenn.com/?p=430#comment-2048 Excellent article, Chris. :) Excellent article, Chris. :)

]]> By: Leslie Poston http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-13079 Leslie Poston Tue, 03 Jun 2008 02:36:00 +0000 http://www.christopherspenn.com/?p=430#comment-13079 Excellent article, Chris. :) Excellent article, Chris. :)

]]> By: Christopher S. Penn http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-2047 Christopher S. Penn Tue, 03 Jun 2008 01:36:31 +0000 http://www.christopherspenn.com/?p=430#comment-2047 It's optional insofar as good customer service is optional today. Are there companies thriving that have poor customer service? Just get on an airplane. Now, throw a company in the mix that is remarkable, that has good business fundamentals PLUS this transformation, and they'll eat everyone's lunch. It’s optional insofar as good customer service is optional today. Are there companies thriving that have poor customer service? Just get on an airplane. Now, throw a company in the mix that is remarkable, that has good business fundamentals PLUS this transformation, and they’ll eat everyone’s lunch.

]]> By: Christopher S. Penn http://www.christopherspenn.com/2008/06/social-media-and-business-ethics/#comment-13078 Christopher S. Penn Tue, 03 Jun 2008 01:36:00 +0000 http://www.christopherspenn.com/?p=430#comment-13078 It's optional insofar as good customer service is optional today. Are there companies thriving that have poor customer service? Just get on an airplane. Now, throw a company in the mix that is remarkable, that has good business fundamentals PLUS this transformation, and they'll eat everyone's lunch. It’s optional insofar as good customer service is optional today. Are there companies thriving that have poor customer service? Just get on an airplane. Now, throw a company in the mix that is remarkable, that has good business fundamentals PLUS this transformation, and they’ll eat everyone’s lunch.

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