Comments on: Social Media and Business Ethics

By: Web Hosting

Web Hosting — Mon, 16 Jun 2008 00:12:12 +0000

When I first started my web hosting business I was all about personalized customer support. I would reply to every single ticket even when one of my staff already handled it. This REALLY helped me get customers and keep customers. My customers would tell their friends about how good my support was and before I knew it word of mouth took over and I was getting customers every day

By: Richard Mondello

Richard Mondello — Thu, 12 Jun 2008 22:56:57 +0000

I knew I starred this post in Google Reader for a reason.

You’re doing a great job treating your customers as people, Chris. It makes all the difference.

By: Chris Brogan...

Chris Brogan... — Tue, 03 Jun 2008 02:38:24 +0000

I really like this post. I love the phrase “human enterprise,” and it fits solidly with what I like to say is the sweet spot of all these tools. I’m excited that it gives us the chance to be a human.

Side note: I love your photo layout in the sidebar, and that drill one (is it a drill?) is a riot!

By: Leslie Poston

Leslie Poston — Tue, 03 Jun 2008 02:36:41 +0000

Excellent article, Chris.

By: Christopher S. Penn

Christopher S. Penn — Tue, 03 Jun 2008 01:36:31 +0000

It’s optional insofar as good customer service is optional today. Are there companies thriving that have poor customer service? Just get on an airplane. Now, throw a company in the mix that is remarkable, that has good business fundamentals PLUS this transformation, and they’ll eat everyone’s lunch.

By: Will Boyd

Will Boyd — Tue, 03 Jun 2008 01:29:50 +0000

Good post. One question I have is “how optional is this business transformation you speak of?” You use the term “f you’re willing”, but isn’t the time coming when businesses that are unwilling to transform will become irrelevant? I’d love your thoughts.