Comments on: US Airways Customer Service Sucks http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/ Wed, 08 Feb 2012 23:56:00 +0000 hourly 1 By: Clay http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-16901 Clay Mon, 26 Dec 2011 06:25:00 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-16901 My name is Clay Jeppsen, I have yet to hear back from Rosa Perez, I am getting extremely irritated at US Airways inability to resolve a customer situatiion. Since October 9th, I have been trying to ger restitution for my camera that was stolen by your staff on my flight from Phoenix to Puerto Rico. You said there was not room in the overhead compartments and said you'd have to check my carry on bag. You took it from us immediately a slapped a sticker on it. When we arrived in Purto Rico our $900 camera was gone, not missing - STOLEN! You send me a snail mail letter saying sorry, we're not responsible. It's like telling me you'll need to hold my wallet for a few hours and then giving it back with no money and then saying you're not responsible. NOT COOL! You ARE responsible - you run a multi-billion dollar airline company.....GROW UP and OWN UP! I filled out all the claim work, sent you the reciept now please resolve this the right way. Own your integrity and don't hide behind your "We're not accountable" losing attitude. Please give me real contact info for Rosa Perez, I'm tired of sending in a fax ever other day to her with no response, a phone call or email would be nice. Clay Jeppsen mleko@cox.net My name is Clay Jeppsen, I have yet to hear back from Rosa Perez, I am getting
extremely irritated at US Airways inability to resolve a customer situatiion.
Since October 9th, I have been trying to ger restitution for my camera that was
stolen by your staff on my flight from Phoenix to Puerto Rico. You said there
was not room in the overhead compartments and said you’d have to check my carry
on bag. You took it from us immediately a slapped a sticker on it. When we
arrived in Purto Rico our $900 camera was gone, not missing – STOLEN! You send
me a snail mail letter saying sorry, we’re not responsible. It’s like telling me
you’ll need to hold my wallet for a few hours and then giving it back with no
money and then saying you’re not responsible. NOT COOL! You ARE responsible –
you run a multi-billion dollar airline company…..GROW UP and OWN UP! I filled
out all the claim work, sent you the reciept now please resolve this the right
way. Own your integrity and don’t hide behind your “We’re not accountable”
losing attitude. Please give me real contact info for Rosa Perez, I’m tired of
sending in a fax ever other day to her with no response, a phone call or email
would be nice.

Clay Jeppsen
mleko@cox.net

]]> By: lojosol http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-15932 lojosol Wed, 20 Jul 2011 00:51:00 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-15932 actually, e-mail or written letter is the preferred form of communication for comments and complaints that you wish to convey to US Airways. they should have at least directed you to the e-mail address on USAirways.com or given you the direct mailing address. actually, e-mail or written letter is the preferred form of communication for comments and complaints that you wish to convey to US Airways. they should have at least directed you to the e-mail address on USAirways.com or given you the direct mailing address.

]]> By: lojosol http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-15930 lojosol Tue, 19 Jul 2011 22:10:00 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-15930 Did you file a Complaint at the airport once you arrived in Charlotte? its amazing how few people do this (not saying that you didnt), and just going up to the ticket counter and asking for a supervisor will usually be the best method to gain a resolution in a type of situation like that. Flight Attendants acting like that should be reported, and the sooner the better.  Did you file a Complaint at the airport once you arrived in Charlotte? its amazing how few people do this (not saying that you didnt), and just going up to the ticket counter and asking for a supervisor will usually be the best method to gain a resolution in a type of situation like that. Flight Attendants acting like that should be reported, and the sooner the better. 

]]> By: Bee http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-15677 Bee Tue, 05 Jul 2011 14:00:00 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-15677 The problem is that Useless Air, and most other majors have union thugs masquerading as gate agents, customer service and brand ambassadors... The problem is that Useless Air, and most other majors have union thugs masquerading as gate agents, customer service and brand ambassadors…

]]> By: I_knew_things_once http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-15676 I_knew_things_once Mon, 04 Jul 2011 18:00:00 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-15676 I am at the airport across from my us airways gate where I have been sitting for the last 16 hours. When I ran from my last flight to my connecting, they closed the doors in my face. The customer service reps said it was not their fault and would not offer to pay for a hotel ( since the next flight wasn't until the next day). Customer service saw that I was sweating and crying from running and didn't care that I did not have money for a hotel. The guy at the desk would not even look at me in the eyes when he told me that there was nothing He could do. I'm upset because us airways only allowed me 14 minutes to get to off one flight to the other as I did not know how big the airport was. Then they acted like they didn't care and as if I was crazy, not them. I'm done with us airways! I am at the airport across from my us airways gate where I have been sitting for the last 16 hours. When I ran from my last flight to my connecting, they closed the doors in my face. The customer service reps said it was not their fault and would not offer to pay for a hotel ( since the next flight wasn’t until the next day). Customer service saw that I was sweating and crying from running and didn’t care that I did not have money for a hotel. The guy at the desk would not even look at me in the eyes when he told me that there was nothing He could do. I’m upset because us airways only allowed me 14 minutes to get to off one flight to the other as I did not know how big the airport was. Then they acted like they didn’t care and as if I was crazy, not them. I’m done with us airways!

]]> By: Hueyown http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-15879 Hueyown Tue, 31 May 2011 13:03:00 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-15879 I Agree with this man 100% They swrewed us on Friday 27,may,2011 in CLT,NC We were coming back from the Philippines. Phillip Ownbey,Asheville,NC I Agree with this man 100% They swrewed us on Friday 27,may,2011 in CLT,NC We were coming back from the Philippines. Phillip Ownbey,Asheville,NC

]]> By: Customerrelations http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-14273 Customerrelations Fri, 22 Oct 2010 16:17:00 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-14273 Hi, My name is Shalon from the Orbitz Customer Relations Team in Chicago. I saw your post, and would like to see if I can assist. Can you please email to me your Orbitz record locator, and I will review and respond back to you. Our email address is customerrelations@orbitz.com. Please include your user name and the blog name you posted on. Also, put attention to Shalon in the subject line of the email. I look forward to hearing back from you. Sincerely, Shalon Orbitz Customer Relations Chicago, IL Hi,

My name is Shalon from the Orbitz Customer Relations Team in Chicago. I saw your post, and would like to see if I can assist. Can you please email to me your Orbitz record locator, and I will review and respond back to you. Our email address is customerrelations@orbitz.com. Please include your user name and the blog name you posted on. Also, put attention to Shalon in the subject line of the email.

I look forward to hearing back from you.

Sincerely,

Shalon
Orbitz Customer Relations
Chicago, IL

]]> By: Vehicle Warranties http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-14272 Vehicle Warranties Fri, 22 Oct 2010 13:18:00 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-14272 I had a bad experience with Orbitz and US Airways, the worst airline ever in my book. I have credits I want to apply toward a reservation but Orbitz does not allow me to do that online (I found this out the hard way, after booking another flight). So in order to book a reservation I have to call Orbitz directly, which I did recently. I spent hours on the phone on hold because they kept transferring me to customer service (which ironically, was the number I had called) and no one ever came on the line. I had a bad experience with Orbitz and US Airways, the worst airline ever in my book. I have credits I want to apply toward a reservation but Orbitz does not allow me to do that online (I found this out the hard way, after booking another flight). So in order to book a reservation I have to call Orbitz directly, which I did recently. I spent hours on the phone on hold because they kept transferring me to customer service (which ironically, was the number I had called) and no one ever came on the line.

]]> By: Hivalb http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-7712 Hivalb Sun, 15 Aug 2010 20:23:04 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-7712 I had a bad experience with Orbitz and US Airways, the worst airline ever in my book. I have credits I want to apply toward a reservation but Orbitz does not allow me to do that online (I found this out the hard way, after booking another flight). So in order to book a reservation I have to call Orbitz directly, which I did recently. I spent hours on the phone on hold because they kept transferring me to customer service (which ironically, was the number I had called) and no one ever came on the line. Meanwhile an automated message kept coming up saying I could save time by booking my flight online!<br><br>Eventually I got transferred to US Airways, who now wants to make a $300 profit from me. That is, they will only issue a ticket for the price of my original credit (confirmation code cjz4pk), which is quite high. Yet I see online I can get a ticket much cheaper. They will not give me any refund whatsoever either.<br><br>Now, after all this frustration, why would I want to use US Airways or Orbitz again? I had a bad experience with Orbitz and US Airways, the worst airline ever in my book. I have credits I want to apply toward a reservation but Orbitz does not allow me to do that online (I found this out the hard way, after booking another flight). So in order to book a reservation I have to call Orbitz directly, which I did recently. I spent hours on the phone on hold because they kept transferring me to customer service (which ironically, was the number I had called) and no one ever came on the line. Meanwhile an automated message kept coming up saying I could save time by booking my flight online!

Eventually I got transferred to US Airways, who now wants to make a $300 profit from me. That is, they will only issue a ticket for the price of my original credit (confirmation code cjz4pk), which is quite high. Yet I see online I can get a ticket much cheaper. They will not give me any refund whatsoever either.

Now, after all this frustration, why would I want to use US Airways or Orbitz again?

]]> By: Djmorganrocks http://www.christopherspenn.com/2007/05/us-airways-customer-service-sucks/#comment-7713 Djmorganrocks Sun, 15 Aug 2010 14:14:56 +0000 http://www.christopherspenn.com/2007/05/26/us-airways-customer-service-sucks/#comment-7713 Here is my story <a href="http://www.youtube.com/watch?v=m3QAwFvbiPM" rel="nofollow">http://www.youtube.com/watch?v=m3QAwFvbiPM</a> Here is my story http://www.youtube.com/watch?v=m3QAwFvbiPM

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