Comments on: Turnaround: Who has exceptional customer service? http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/ Fri, 10 Feb 2012 02:20:00 +0000 hourly 1 By: Brad Lounsberry http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-689 Brad Lounsberry Wed, 27 Jun 2007 19:56:13 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-689 Chris, What was your ninja move? I'm interested because my wife and I had a terrible experience with US Airways and want to be compensated for it. Chris, What was your ninja move? I’m interested because my wife and I had a terrible experience with US Airways and want to be compensated for it.

]]> By: Brad Lounsberry http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-13614 Brad Lounsberry Wed, 27 Jun 2007 19:56:00 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-13614 Chris, What was your ninja move? I'm interested because my wife and I had a terrible experience with US Airways and want to be compensated for it. Chris, What was your ninja move? I’m interested because my wife and I had a terrible experience with US Airways and want to be compensated for it.

]]> By: Jerry Harrington http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-688 Jerry Harrington Mon, 28 May 2007 18:02:43 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-688 Interestingly enough, just recently had a great experience with Weight Watchers. I blogged about it here: http://jerryharrington.net/2007/05/25/great-customer-service/ (which happened to be the day before you posted your request! Interestingly enough, just recently had a great experience with Weight Watchers. I blogged about it here: http://jerryharrington.net/2007/05/25/great-customer-service/ (which happened to be the day before you posted your request!

]]> By: Jerry Harrington http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-13613 Jerry Harrington Mon, 28 May 2007 18:02:00 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-13613 Interestingly enough, just recently had a great experience with Weight Watchers. I blogged about it here: http://jerryharrington.net/2007/05/25/great-customer-service/ (which happened to be the day before you posted your request! Interestingly enough, just recently had a great experience with Weight Watchers. I blogged about it here: http://jerryharrington.net/2007/05/25/great-customer-service/ (which happened to be the day before you posted your request!

]]> By: kristen http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-687 kristen Sun, 27 May 2007 05:16:02 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-687 Recently I had a run in with great customer service. Jetblue and UPS. Stuck in Seattle an extra week, Jetblue did not hesitate to credit my account and even offered to help in the process of getting a new ID so I could get home in a timely manner. I took them up on their offer and they were able to help verify my identity and do the communication between the TSA and myself very clearly and were very informative. I will continue to fly jetblue, and I really like the benefits of their loyalty program- I don't have to have a silly credit card for extra miles and points... it all happens just because I fly with them. UPS had great customer service when I had to change the address I was to get a delivery at - the day and hour before the package was supposed to be delivered. They never used the word "no" either, which I found surprising. They offered several different options and asked me which would be the best for my situation and did not even add any sort of fee to my complicated delivery. This makes me appreciate UPS more than its competitor FedEx - I was often stuck waiting on the phone for a real person to pick up the line when dealing with them for shipping with them when I was at my old day job. Scheduled pick-up with FedEx was always a joke, and they would often deliver our packages elsewhere. Recently I had a run in with great customer service. Jetblue and UPS. Stuck in Seattle an extra week, Jetblue did not hesitate to credit my account and even offered to help in the process of getting a new ID so I could get home in a timely manner. I took them up on their offer and they were able to help verify my identity and do the communication between the TSA and myself very clearly and were very informative. I will continue to fly jetblue, and I really like the benefits of their loyalty program- I don’t have to have a silly credit card for extra miles and points… it all happens just because I fly with them.

UPS had great customer service when I had to change the address I was to get a delivery at – the day and hour before the package was supposed to be delivered. They never used the word “no” either, which I found surprising. They offered several different options and asked me which would be the best for my situation and did not even add any sort of fee to my complicated delivery. This makes me appreciate UPS more than its competitor FedEx – I was often stuck waiting on the phone for a real person to pick up the line when dealing with them for shipping with them when I was at my old day job. Scheduled pick-up with FedEx was always a joke, and they would often deliver our packages elsewhere.

]]> By: kristen http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-13612 kristen Sun, 27 May 2007 05:16:00 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-13612 Recently I had a run in with great customer service. Jetblue and UPS. Stuck in Seattle an extra week, Jetblue did not hesitate to credit my account and even offered to help in the process of getting a new ID so I could get home in a timely manner. I took them up on their offer and they were able to help verify my identity and do the communication between the TSA and myself very clearly and were very informative. I will continue to fly jetblue, and I really like the benefits of their loyalty program- I don't have to have a silly credit card for extra miles and points... it all happens just because I fly with them. UPS had great customer service when I had to change the address I was to get a delivery at - the day and hour before the package was supposed to be delivered. They never used the word "no" either, which I found surprising. They offered several different options and asked me which would be the best for my situation and did not even add any sort of fee to my complicated delivery. This makes me appreciate UPS more than its competitor FedEx - I was often stuck waiting on the phone for a real person to pick up the line when dealing with them for shipping with them when I was at my old day job. Scheduled pick-up with FedEx was always a joke, and they would often deliver our packages elsewhere. Recently I had a run in with great customer service. Jetblue and UPS. Stuck in Seattle an extra week, Jetblue did not hesitate to credit my account and even offered to help in the process of getting a new ID so I could get home in a timely manner. I took them up on their offer and they were able to help verify my identity and do the communication between the TSA and myself very clearly and were very informative. I will continue to fly jetblue, and I really like the benefits of their loyalty program- I don’t have to have a silly credit card for extra miles and points… it all happens just because I fly with them.

UPS had great customer service when I had to change the address I was to get a delivery at – the day and hour before the package was supposed to be delivered. They never used the word “no” either, which I found surprising. They offered several different options and asked me which would be the best for my situation and did not even add any sort of fee to my complicated delivery. This makes me appreciate UPS more than its competitor FedEx – I was often stuck waiting on the phone for a real person to pick up the line when dealing with them for shipping with them when I was at my old day job. Scheduled pick-up with FedEx was always a joke, and they would often deliver our packages elsewhere.

]]> By: vaspers the grate http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-686 vaspers the grate Sun, 27 May 2007 00:40:54 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-686 Barnes & Noble with their anti-RIAA policy of allowing me to return defective CDs for an instant money-back refund. WalMart does not do this, and has a crappy policy, but the clerks at WalMart are very nice and helpful. Barnes & Noble with their anti-RIAA policy of allowing me to return defective CDs for an instant money-back refund.

WalMart does not do this, and has a crappy policy, but the clerks at WalMart are very nice and helpful.

]]> By: vaspers the grate http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-13611 vaspers the grate Sun, 27 May 2007 00:40:00 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-13611 Barnes & Noble with their anti-RIAA policy of allowing me to return defective CDs for an instant money-back refund. WalMart does not do this, and has a crappy policy, but the clerks at WalMart are very nice and helpful. Barnes & Noble with their anti-RIAA policy of allowing me to return defective CDs for an instant money-back refund.

WalMart does not do this, and has a crappy policy, but the clerks at WalMart are very nice and helpful.

]]> By: vaspers the grate http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-685 vaspers the grate Sun, 27 May 2007 00:39:23 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-685 WalMart has really good service, though I'm opposed to their policy on Commie China products, which are pure garbage. I follow you on Twitter. http://twitter.com/vaspers WalMart has really good service, though I’m opposed to their policy on Commie China products, which are pure garbage.

I follow you on Twitter.

http://twitter.com/vaspers

]]> By: vaspers the grate http://www.christopherspenn.com/2007/05/turnaround-who-has-exceptional-customer-service/#comment-13610 vaspers the grate Sun, 27 May 2007 00:39:00 +0000 http://www.christopherspenn.com/2007/05/26/turnaround-who-has-exceptional-customer-service/#comment-13610 WalMart has really good service, though I'm opposed to their policy on Commie China products, which are pure garbage. I follow you on Twitter. http://twitter.com/vaspers WalMart has really good service, though I’m opposed to their policy on Commie China products, which are pure garbage.

I follow you on Twitter.

http://twitter.com/vaspers

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